Job Title: Technical Assistant (Admin and Clerical)
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Caerphilly, CF82
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Our Client's Housing Repair Operations (HRO) and Welsh Housing Quality Standard (WHQS) teams are seeking a Technical Assistant to provide essential support in technical and data management functions.
Key Duties and Responsibilities:

• Provide accurate and timely technical support to managers.


• Effectively manage information, data, and systems.


• Assist in the development and implementation of data management systems and key performance data in conjunction with the Performance and Asset Management Group.


• Develop and maintain internal relationships to ensure information flow and meet agreed targets.


• Ensure continuous professional development to meet regulatory requirements and personal growth needs.


• Coordinate meetings, arrange venues, and record meetings to high standards.


• Prepare reports, draft documents, and manage correspondence.


• Support managers with FOI or subject access requests.


• Monitor KPI data across contracts post-work completion on properties.


• Provide administrative support, including answering calls and handling technical queries.


• Manage training and qualification records for compliance with legislative and health and safety requirements.


• Support customer care systems, handle complaints, and deal with customer queries.

Qualifications and Experience:

• Relevant Level 3 qualification on the Credit and Qualifications Framework.


• Experience working within an office environment with excellent administrative skills.


• Strong communication skills for effective interaction with customers and colleagues.


• Evidence of general technical administrative experience and database systems usage.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk