Service Care Solutions Ltd

Resident Involvement Officer


Resident Involvement Officer
Kent (Sevenoaks Office Base)
Housing Association
Permanent
37 hours
Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.


THE ROLE
As a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.



  • Lead and support resident involvement groups, projects, and initiatives.

  • Facilitate innovative approaches to resident involvement and identify improvement opportunities.

  • Raise the profile of resident involvement across the organisation.

  • Engage residents in a diverse and inclusive manner.

  • Maintain accurate records of involvement activities.

  • Provide detailed reports and assist in preparing reports for the Executive Team and Board.

  • Collaborate with external partners and housing professionals to share and enhance best practices.



THE CANDIDATE
The ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.



  • Strong organisational and administrative skills.

  • Experience in researching, planning, and evaluating projects or events.

  • Ability to understand and utilise performance information and data.

  • Proficiency in Microsoft Office and adaptability to new technology.

  • A clean driving licence and access to a vehicle.



THE CONTRACT



  • 37 hours per week

  • Permanent

  • Hybrid working model with flexibility for evening and weekend events.



HOW TO APPLY
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!




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