Resident Involvement Officer
Kent (Sevenoaks Office Base)
Housing Association
Permanent
37 hours
Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.


THE ROLE
As a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.

• Lead and support resident involvement groups, projects, and initiatives.


• Facilitate innovative approaches to resident involvement and identify improvement opportunities.


• Raise the profile of resident involvement across the organisation.


• Engage residents in a diverse and inclusive manner.


• Maintain accurate records of involvement activities.


• Provide detailed reports and assist in preparing reports for the Executive Team and Board.


• Collaborate with external partners and housing professionals to share and enhance best practices.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.

• Strong organisational and administrative skills.


• Experience in researching, planning, and evaluating projects or events.


• Ability to understand and utilise performance information and data.


• Proficiency in Microsoft Office and adaptability to new technology.


• A clean driving licence and access to a vehicle.

THE CONTRACT

• 37 hours per week


• Permanent


• Hybrid working model with flexibility for evening and weekend events.

HOW TO APPLY
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!