Housing Benefit Assessment Officer - Haringey
3 Months, 35 hours per week
We are recruiting for a Housing Benefit Assessment Officer for a London Borough Authority in Haringey.

This role requires a minimum of 2 years of experience in all HB assessments, including New Claims, Atlas, VEPs, HBAA, and change of circumstances, with good knowledge of iWorld and Information@work systems.


THE ROLE To accurately, efficiently, and courteously assess entitlement for Housing Benefit, Council Tax Support, and discretionary funds.

Key responsibilities include:

• Assessing applications and evidence for accuracy and calculating entitlement.


• Processing change of circumstances quickly and accurately.


• Undertaking reviews of entitlement using all relevant sources.


• Determining overpaid amounts and initiating recovery actions.


• Advising on applications for discretionary funds.


• Managing workload and ensuring accurate data input.


• Notifying claimants of determinations with clear advice and guidance.


• Identifying and referring potential fraud cases.


• Liaising with internal and external stakeholders.


• Advising residents on welfare benefits and participating in take-up campaigns.

THE CANDIDATE The ideal candidate will have previous experience in a similar role, with the following additional experience required:

• Experience of assessing claims for Housing Benefit and Council Tax Support.


• Practical working knowledge of relevant regulations.


• Experience using an electronic document management system.


• Excellent communication skills for explaining complex decisions.


• Ability to work independently and as part of a team in a high-volume, pressurized environment.

THE CONTRACT

• 35 hours per week, Monday to Friday


• 3 months, potential temp to perm

HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate