Service Care Solutions Ltd

Customer Liaison Case Manager

Job Title: Customer Liaison Case Manager
Contract Type: Temp -Ongoing
Work Pattern: 35 Hours Per Week
Start Date: Asap

Service Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London.

You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.

Job Role -



  • To proactively collaborate with residents to surmount barriers and facilitate repairs.

  • To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.

  • To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.

  • To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.

  • To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.

  • Act as the point of contact to investigate complaints by residents and provide updates as necessary.

  • Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.

  • Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.


Suitable Candidates experience: -



  • Experience within a customer service environment handling customer enquiries and complaints.

  • Experience of problem solving

  • Good standard of written communication and communicate effectively.

  • Comfortable using Microsoft packages and in house systems.


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.




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