Service Care Solutions Ltd

Neighbourhood Housing Officer ( SO1 - 2)

Neighbourhood Housing Officer

Location: Lambeth, London
Type: Temporary - 6 month contract
Hours: Full time, 35 hours a week
Start Date: 13/05/2024

Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!

About the Role:

As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers.

Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.

Key Responsibilities:

  • Provide proactive and customer-focused housing management services across a designated area.

  • Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.

  • Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.

  • Provide advice, information, and reports on any housing management matter.

  • Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.


  • Experience in housing management or a related field.

  • Strong customer service skills and a proactive approach to problem-solving.

  • Excellent communication and interpersonal skills.

  • Ability to work collaboratively with diverse teams and stakeholders.

  • Knowledge of relevant housing legislation and policies is desirable.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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