Service Care Solutions Ltd

Neighbourhood Response Officer

Neighbourhood Response Officer
Leatherhead, Surrey
Temporary, 3 month contract (possibility for extension)
Full Time - 36 Hours per Week

We are looking for a confident, customer focused Neighbourhood Response Officer to join a busy and dynamic team in Leatherhead, for one of the countries leading Housing providers.

In a nutshell, you'll provide a frontline service to ensure the estates are places that residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you'll ensure that the Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.

We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

We're looking for confident and resilient individuals with a positive mind set.

With sound experience in customer service, you'll enjoy working with people in the community.

You'll be able to develop effective working relationships across the company and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.

Key Responsibilities:

  • Collaborate with other teams, external agencies, and residents to maintain clean and safe Clarion Neighbourhoods.

  • Conduct fire risk assessments and estate inspections.

  • Investigate breaches of tenancy and take appropriate action.

  • Develop and deliver neighbourhood plans and local offers.

  • Work with local resident groups to enhance community facilities, activities, and events.


  • Basic DBS required.

  • Minimum one year of experience as a housing officer or in a housing environment.

  • Driving license and access to own vehicle essential

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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