Medical Receptionist
Hours: Part-time or Full-time, Flexibility required (8:00 AM to 6:00 PM, Monday to Friday)
Contract: Permanent and Locum options available

Job Summary

We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.

The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.

This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.
We offer full training for this role, and while prior experience in a similar role is advantageous, it is not essential.

Flexibility in working hours is key, and we are open to both part-time and full-time applicants.

Main Duties & Responsibilities

• Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries.
  
  Assess patient needs and guide them to the appropriate services.


• Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records.
  
  Full training on the EMIS system will be provided.


• Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.


• Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.


• General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

About Us

Our surgery is a growing GP practice serving over 10,000 patients.

We pride ourselves on providing high-quality, personalized care with a strong emphasis on illness prevention and supporting patients towards self-reliance.

Our multidisciplinary team of GPs, Nurse Practitioners, Nurses, and Health Care Assistants work together to deliver the best possible care to our patients.

Key Skills & Experience
Essential:

• Experience of working with the general public.


• Excellent communication skills (both written and verbal).


• Strong IT skills (email, Word, etc.).


• Good time management and organizational skills.


• Ability to work independently and as part of a team.


• Flexibility to work across a range of hours.

Desirable:

• Experience in a GP practice or primary care setting.


• Administrative experience in a healthcare environment.

Personal Qualities

• Polite, confident, and approachable.


• Flexible and cooperative with a strong work ethic.


• Motivated, proactive, and positive.


• Sensitive and empathetic, especially in challenging situations.


• Able to manage multiple tasks and work well under pressure.

Other Requirements

• Enhanced Disclosure and Barring Service (DBS) check required.


• Must be educated to GCSE level or equivalent.