Customer Service Agent  – Sandwich, Kent
Salary: £15,450 p.a.

(FTE £25,750) £12.38 p/h
Hours: 24 hours per week, temporary to permanent, including evenings and weekends
Location: Sandwich, Kent

Customer Service Agent – Community-Focused Organisation | Discovery Park, Kent

We are recruitming for a Customer Service Agent on behalf of a well-established community-focused organisation based at Discovery Park in Kent.

This is a fantastic opportunity for someone who is passionate about people, thrives in a fast-paced environment, and enjoys learning new systems.

About the Role:

The successful candidate will be the first point of contact for customers, providing friendly and efficient service across a range of areas including:

• Memberships and course subscriptions
• General enquiries and bookings
• Promoting services and driving sales
• Upselling and conducting promotional activity calls

Key Focus: Internal Systems Champion

Following comprehensive training, the candidate will become the internal systems expert, responsible for:

• Supporting colleagues with system-related queries
• Recommending improvements to enhance operational efficiency
• Managing the annual booking calendar with accuracy and care

This role suits someone who enjoys problem-solving, learns quickly, and takes pride in keeping systems running smoothly.

Candidate Requirements:

• Previous experience in customer service and/or sales
• Confident and pleasant telephone manner
• Strong written communication skills for email and social media
• Quick to learn and adept with digital systems
• Excellent organisational skills and attention to detail

Additional Information:

• This is a 24-hour per week role, typically spread across 4 days, with shift-based hours including evenings and weekends.
• Applicants must have the right to work in the UK.
• The organisation is committed to safeguarding children and promoting their welfare.
  
  A DBS check will be required for the successful candidate.

Ready to make a difference? Apply now through the recruitment agency to join a team that’s dedicated to improving health, wellbeing, and lifestyle across local communities.

Westin Par values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.


Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.

If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.