Financial Assessment and Inclusion Officer

Duration: Initially 3 months
Hours: 36 hours per week
Rate: £22 umbrella an hour (£18 PAYE an hour)
Requirement: Hybrid - 2 days in the office (Thursday and another day)

Sutton Council are looking for a Financial Assessment and Inclusion Officer to join their Social Services.

Responsibilities:

• Assessing, checking, verifying and processing Financial Assessments.
  
  To ensure the correct calculation of client contribution.
  
  To minimize incorrect charges (errors) through efficient and accurate processing


• Explain the Council and Government schemes in a clear and understanding way by interview, telephone, email and letter to clients, client reps, Social Workers and other interested parties


• To be a single point of contact for the clients.
  
  To pro-actively ensure that supporting evidence for cases is provided by telephoning customers and/or arranging appointments for customers making new applications and reporting changes of circumstances


• To assist in cross training the team in Financial Assessments including visits

Requirements:

• Able to input and retrieve information from various computer systems with training to prepare and collate information to enable calculations


• Experience within financial assessments


• Able to communicate effectively both in person and on the telephone with partners and sometimes difficult older adults and distressed members of the public concerning financial assessments and appreciating the confidentiality of the claimant