Responsive Repairs Senior Operations Manager

Location: Eastleigh, Hampshire
Salary: £72,000 per annum
Contract Type: Permanent

Are you a dynamic leader with a proven track record in property maintenance and repairs? Our Housing Association client is seeking a highly skilled professional to oversee the delivery of responsive and complex property repairs across their extensive housing portfolio.

This is a pivotal role, managing a £9 million budget while driving a culture of performance excellence and customer satisfaction.

Based in Eastleigh, this permanent position offers the opportunity to make a meaningful impact within a forward-thinking organization.

• Budget Oversight: Manage an annual budget of approximately £9 million, ensuring effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.


• Operational Leadership: Lead the delivery of responsive repairs across the region, optimizing resources to meet and exceed operational performance metrics.


• Customer Excellence: Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.


• Compliance & Safety: Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.


• Strategic Collaboration: Build and maintain strong working relationships with internal teams, contractors, and resident panels to support strategic objectives.


• Team Development: Inspire and mentor a high-performing, mobile workforce, ensuring optimal productivity and efficiency.


• Out-of-Hours Coordination: Support the out-of-hours service as part of a rota, acting as a key point of escalation when required.

To excel in this role, you will demonstrate:

• Leadership Experience: Significant experience managing diverse teams and delivering high-volume, cost-effective repairs services across a broad geographic area.


• Technical Expertise: A higher-level qualification in construction or a related field and a strong working knowledge of health and safety regulations (e.g., IOSH or NEBOSH certification).


• Customer Focus: A proven ability to enhance customer satisfaction through effective problem-solving and process improvements.


• Commercial Acumen: Strong budget management experience and an ability to use system data to inform strategic decision-making.


• Continuous Improvement: A commitment to developing innovative solutions and driving operational excellence.


• Housing Sector Knowledge: Experience or qualifications in Housing Management (e.g., CIH Level 4) are desirable but not essential.

• Competitive salary of £72,000 per annum.


• A permanent position with a reputable Housing Association.


• A key leadership role with opportunities for professional growth.

If interested or require further information, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk