Service Care Solutions Ltd

Housing Project Officer

Housing Project Officer


Location: Slough, Berkshire
Contract: Temporary, 3 months (potential for extension, possible temp to perm)
Hours: Full Time, 37 hours per week
Work Arrangement: Hybrid/Flexible (3-4 days on site)
Start Date: Immediate
Requirements: Basic DBS, Driving license, and own vehicle essential


We are seeking a dynamic Housing Project Officer to start immediately.

You will support the Senior Housing Project Officer in managing tenancy and housing services for a Council-owned company with 200 properties.


Key Responsibilities:



  • Estate management

  • New tenant visits and sign-ups

  • Tenancy verification and fraud prevention

  • Service charge management

  • Liaising with freeholders and managing agents

  • Coordinating maintenance requests

  • Supporting asset compliance

  • Addressing anti-social behaviour


Main Accountabilities:



  • Deliver housing and leasehold management services

  • Provide exceptional customer service

  • Collaborate with colleagues and external partners

  • Ensure compliance with statutory and best practice standards

  • Support vulnerable customers

  • Resolve service requests and complaints promptly

  • Implement service improvements

  • Manage void properties and tenant transitions

  • Promote health and safety compliance

  • Maintain high professional standards


Experience and Skills:



  • Significant experience in housing-related roles

  • Project management experience

  • Strong workload management and teamwork skills

  • Collaboration with partners, agencies, and community groups

  • Client monitoring and management

  • Knowledge of housing legislation, rent arrears, and anti-social behaviour policies

  • Legal enforcement knowledge

  • Understanding of Health and Safety, Equal Opportunity Policies, and building maintenance

  • Strong communication skills

  • Customer-focused problem-solving approach

  • Proficiency in IT and Microsoft Office

  • Commitment to professional development


Qualifications:



  • Project Management qualification (or working towards)

  • Certificate in Housing (Level 3) or equivalent

  • Valid driver's license and own transport



If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk




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