Service Care Solutions Ltd

Tenancy Specialist Team Leader

Tenancy Specialist Team Leader
Islington, London
Full Time - Hybrid

We are seeking a dedicated and skilled Tenancy Specialist Team Leader to join a team in Islington on a full-time temporary ongoing basis.

The Tenancy Specialist Team Leader will support the Tenancy Specialist Manager in the delivery of a regional anti-social behaviour and housing fraud service, and will effectively manage and drive high quality performance of the team.

This role offers hybrid working with 2 days a week based in office and 3 days working from home.


  • Previous experience in a similar role, with extensive knowledge of tackling anti-social behaviour

  • Previous experience in a team leadership position

  • In-depth knowledge of relevant legislation and current issues within the housing sector

  • Demonstrable achievement in developing a team to build team competence and performance

  • Understanding of good practice in managing tenancy fraud and key legislation

  • Experience and understanding of legal proceedings and presenting cases in court.

  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

  • Basic DBS Certificate required

Role Expectations

  • Supervising the work of 5 Tenancy Specialists who deal with all ASB casework and cases of housing fraud

  • Day to day supervision of a regional team of Tenancy Specialist to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring that our neighbourhoods are places that residents want to live.

  • Provide support and advice to the team on complex queries

  • Expectation to contribute to serious cases and attend multi-agency meetings where necessary

  • Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers

  • Work with Courts and court user groups across the region to ensure standards are compliant with court civil procedures and any pre-action protocols and has a positive working relationship

  • Lead and motivate the Tenancy Specialist Team through monthly 1:1 meetings, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.

  • Willing to respond at short notice in the event of a major incident

  • Willingness to travel across the region and to other offices as required

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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