Service Care Solutions Ltd

Case Resulter

Service Care is recruiting on behalf of our client, Devon and Cornwall Police, for a Case Finalisation Administrator.


Position: Case Finalisation Administrator
Hours: 37 hours per week, Monday to Friday


About the Role:


As a Case Finalisation Administrator, you will support the effective delivery of key aspects of the criminal justice system within Devon and Cornwall.

Your responsibilities will include updating the Force Crime Database (CIS) and the Police National Computer, administering the return, disposal, or destruction of seized property, and finalising files at the conclusion of cases to ensure the submission of correct paperwork.


Key Responsibilities:



  • Update the Force Crime Database (CIS) and Police National Computer for non-court disposals.

  • Administer the return, disposal, or destruction of seized property in line with CPIA guidelines.

  • Finalize case files, ensuring the submission of correct paperwork.

  • Maintain records and supply information in accordance with Force policy and legislative requirements.

  • Input, retrieve, and present data using a computer.

  • Provide customer service in a professional manner.

  • Handle and store property appropriately, preserving its integrity.

  • Comply with Health and Safety legislation and Force values.


Skills and Experience Required:



  • Knowledge of the Criminal Justice System.

  • Ability to work to deadlines.

  • Proven customer care skills.

  • Awareness of CPIA.

  • Knowledge of the Police National Computer.

  • Minimum keyboard speed of 35 wpm.

  • Excellent communication and problem-solving skills.

  • Ability to plan, organise, and prioritise tasks effectively.


Desirable Criteria:



  • Familiarity with the Criminal Procedures and Investigation Act 1996.

  • Experience with role-specific IT systems such as PNC Names/Offence Processing and CIS Basic.


If you are interested in applying for this position, please submit your resume and cover letter to Service Care at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.





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