Service Care Solutions Ltd

Statement taker

Position: Statement Taker (Admin & Business Support)

Recruited By: Service Care Solutions (SCS) on behalf of the Devon and Cornwall Police

Location:1 in Camborne & 1 in Newquay

Pay Rate: Up to £16.66 per hour (Umbrella Rate)

Role Overview:
The Statement Taker role, based in Camborne & Newquay and recruited by Service Care Solutions on behalf of Counter Terrorism Policing (CTPHQ), is pivotal in conducting and recording remote interviews of victims and witnesses.

As a Statement Taker, you will ensure that interviews are conducted to the standards set by the Professionalisation Investigation Programme (PIP) and in accordance with legal requirements such as PACE Code C.

The role demands meticulous attention to detail to accurately document statements and ensure compliance with quality standards and CPS guidelines.

Key Responsibilities:

  • Conduct remote interviews of victims and witnesses, adhering to established protocols.

  • Identify and address any Risk, Harm, and Vulnerability issues affecting victims and witnesses, ensuring appropriate support or referrals are made.

  • Adapt communication styles to effectively engage with individuals and ensure comprehension.

  • Record statements of remote interviews accurately and legibly, meeting required evidential and quality standards.

  • Complete allocated enquiries to PIP standard within specified timescales.

  • Take personal responsibility for decisions regarding the preparation, conduct, and recording of interviews, while adhering to Force policies and procedures.

Intrinsic Function:
As part of the role, the Statement Taker may encounter disturbing evidence or circumstances.

Candidates will undergo a medical assessment to determine their suitability for this aspect of the role, ensuring compliance with duty of care and legislative requirements.

Qualifications and Skills Required:

  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.

  • Strong interpersonal skills with the ability to build rapport with diverse individuals.

  • Excellent listening skills and the ability to extract relevant information effectively.

  • Demonstrated proficiency in written and verbal communication in English.

  • Familiarity with the Code of Practice for Victims of Crime.

  • Accurate keyboard skills, with a minimum typing speed of 50 words per minute.

  • Ability to work autonomously and take personal responsibility for tasks.

  • Openness to change, respect for diversity, and commitment to serving the public.

Application Process:
To apply for this role, please submit your CV to

Share Job