Service Care Solutions Ltd

Housing Advice & Early Intervention Officer

Housing Advice & Early Intervention Officer
Lewisham, London
Temporary, 3 Month Contract (Possibility for Extension)
Full Time, 35 Hours Per Week, 0900-1700
Hybrid Working Available (2-3 Days in Office)

Our client is looking for a Housing Advice & Early Intervention Officer to start W.C 10/06.

As a Housing Advice & Early Intervention Officer, you'll act as the first point of contact for clients and others presenting to the service.


  • To promote a housing options approach to service delivery by providing advice information and assistance.

  • To prevent and resolve homelessness/ housing issues by joint working with other departments and agencies.

  • To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work.

  • To identify where referrals to relevant agencies are appropriate

  • To input data and ensure IT systems are kept up to date and accurate

  • To have an understanding and knowledge of the support needs of all cohorts who may

  • approach the local authority with a housing need, including mental health, substance misuse, offending, learning disabilities, physical health, education employment and training.

  • To have an understanding and knowledge of the services available to support vulnerable adults, both statutory and voluntary.

  • To have an understanding of the supported accommodation to which clients can be referred.

  • To have an understanding of the Housing Act 1996 Part 7 as amended.

  • To deal with telephone enquiries from internal and external stakeholders and members of the public.

  • Apply statutory requirements regarding data protection and other legislation relevant to the post

  • To manage resources to ensure that service has sufficient resources to carry out its functions including stationary and leaflets.

  • To ensure that the information available for distribution to clients is up to date and accurate.

  • To promote and act in accordance with the Council's policies and codes of conduct relating to Equal Opportunities, customer care, staff management and health and safety.


  • Awareness of and a commitment to Equality of Access and Opportunity in a diverse community

  • Understanding of how equality and diversity relates to this post

  • Knowledge of housing related support services

  • Knowledge of the housing options approach to homelessness prevention.

  • Knowledge of the support needs of vulnerable adults in housing need.

  • Knowledge of support services available to vulnerable adults.

  • Good Knowledge of the Homelessness Reduction Act 2017 (as amended)

  • Experience of working with vulnerable customers

  • Experience of working within an outcome focused service

  • Experience of working with IT systems.

  • Experience of dealing with and managing challenging behaviour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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