Service Care Solutions Ltd

Facilities Assistant

Service Care Solutions has an exciting opportunity to join a local authority in the Wembley area as a Facility Assistant.

Job Purpose:

  • Provide a professional, customer-focused Helpdesk for Brent stakeholders, utilizing FM software to receive and process email and telephone requests for FM support.

  • Ensure high-quality customer service and satisfaction by delivering FM support services, including access control, car park administration, and locker management.

  • Knowledge (Essential Criteria):

  • Proficiency in operating and managing an FM software-based helpdesk.

  • Strong understanding and knowledge of Facilities Management.

  • Experience (Essential Criteria):

  • Demonstrated experience in Facilities Management, either in-house or as a contractor, overseeing an FM software-based helpdesk.

  • Experience in supervising facilities suppliers and contractors' activities.

  • Proven track record of conducting building audits, recording significant findings, and taking necessary actions as instructed.

  • Experience in raising purchase orders, invoicing, receipting goods, and processing manual payments.

  • Competence in reporting faults and maintenance issues to the relevant manager, with a focus on Health and Safety.

  • Experience in generating financial and data trend reports.

  • Working Hours: Monday to Friday, 9 am - 5 pm

    If you have any questions, do not hesitate to contact Hona on 01772 208967 or email

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