Service Care Solutions Ltd

Income Officer

Housing Manager
Income & Tenancy Team
London & South East
3 Months
£20 p/h


One of the UKs largest housing associations is recruiting for a Housing Manager to join their Income and Tenancy Team to manage rent arrears across London and the South East.

The Role



  • The primary focus of the Housing Manager in the Income and Tenancy Team is to efficiently manage rent arrears, ensure tenants understand their financial obligations, and provide support to sustain tenancies, thereby preventing homelessness and fostering stable living conditions.

    The role involves significant interaction with tenants, court appearances, and collaboration with support agencies to address complex needs.

  • Rent Arrears Management: Proactively manage rent arrears by contacting tenants, conducting home visits, and facilitating court processes to ensure timely and effective resolution.

  • Tenant Support and Advocacy: Assist tenants with understanding housing benefits, Universal Credit, and other welfare benefits, and provide support to manage financial crises and sustain tenancies.

  • Multi-Agency Collaboration: Coordinate with various stakeholders, including support agencies, to develop and implement support plans tailored to individual tenant needs and ensure seamless service delivery.

  • Legal and Compliance: Navigate the legal processes involved in rent arrears management, including preparing cases for court and representing the organization in legal proceedings.

  • Community Engagement and Outreach: Participate in outreach sessions and support initiatives for rough sleepers, ensuring that they receive appropriate assistance and support to transition into stable housing.



The Candidate
To be considered for this Housing Manager role, you will require the following experience and skills:



  • Rent Arrears Management: Demonstrable experience in managing rent arrears, including the understanding of housing benefits, Universal Credit, and navigating the legal processes for arrears recovery.

  • Housing and Social Care Experience: Background in housing management, social care, or related fields, with experience in developing and delivering individual support plans and working with vulnerable populations.

  • Multi-Agency Coordination: Proven ability to work in a multi-agency context, coordinating with various statutory and voluntary agencies to support tenants effectively.

  • Customer Service: Experience in a customer-focused role, showing the ability to understand diverse customer needs, provide tailored support, and advocate on behalf of clients.

  • Legal Knowledge: Understanding of housing, safeguarding, and welfare legislation, with the ability to apply this knowledge practically to support tenants and ensure compliance with legal standards.


A driving license with access to a vehicle is essential for this role, as well as a DBS.

The Contract
This is a temporary Housing Manager role on an initial 3 month contract which has a strong chance of being extended or made permanent.

The role is full time, working 9-5 Monday to Friday.



How to Apply
To apply for this Housing Manager role, please email a copy of your CV to lee .

mcmillan @ servicecare .

org.

uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!




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