Service Care Solutions Ltd

Tenancy Sustainment Officer

Tenancy Sustainment Officer
37.5 Hours (Shifts)
£19 p/h

A local authority in Slough are recruiting for a Tenancy Sustainment Officer to carry a caseload of homeless individuals to sustain their current tenancy to prevent them from becoming homeless

The Role
The primary focus of the Tenancy Sustainment Officer role is to support individuals in maintaining their tenancies and preventing homelessness by providing tailored short-term support, signposting to specialist services, and collaborating with multiple agencies to address complex needs.
You will be anaging a caseload of around 30 cases - people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets.
The day-to-day role will include visiting client's residence and raising issues found at an early stage:

  • Referring clients to other support agencies and organising MART meetings.

  • Every now and then joining the outreach sessions together with a rough sleeper officer, building and maintaining a very good relationship with partner agencies, liaising with ASC, Police, Turning point, etc Reports directly to the Outreach coordinator.

  • Assess and Develop Support Plans: Assess the support needs of vulnerable clients, create and regularly review tailored short-term support plans, and facilitate access to specialist services.

  • Welfare and Benefits Support: Assist clients with applications for welfare benefits, appeals, and grant funding to manage financial crises and maintain tenancies.

  • Multi-Agency Coordination: Arrange and chair multi-agency meetings to discuss and coordinate support for clients, ensuring effective communication and service delivery.

  • Risk Management and Safeguarding: Conduct regular risk assessments, raise safeguarding alerts, and attend relevant case conferences to protect and support vulnerable clients.

  • Record Keeping and Reporting: Maintain accurate records of support plans and client interactions, ensuring compliance with data protection laws, and produce regular performance reports to demonstrate service effectiveness.

The Candidate
To be considered for this Tenancy Sustainment Officer role, you will require the following skills and experience:

  • Experience in Housing Support: Significant experience in developing and delivering individual support plans in housing management, hostel environments, social care, resettlement, or related fields.

  • Multi-Agency Collaboration: Proven ability to work with a variety of statutory and voluntary agencies to coordinate multi-agency meetings and interventions.

  • Problem-Solving Skills: Experience in a problem-solving context, particularly in dealing with issues related to safeguarding and domestic abuse.

  • Diverse Client Engagement: Experience delivering services to diverse and challenging client groups, with the ability to conduct impact assessments and ensure equitable service delivery.

  • Confidentiality and Sensitive Information Management: Experience working in confidential situations, understanding when and how to share sensitive information with relevant agencies.

  • Flexibility in Working Hours: Willingness to participate in outreach sessions that may occur early in the morning or late at night.

It is essential you are a driver and have access to a vehicle for work, as well as an enhanced DBS to be considered for this role.

The Contract
This is a temporary the Tenancy Sustainment Officer vacancy, on an initial 3 month contract which a chance of being extended.

The role provides a four week rota for outreach sessions (early morning stating 5 am finishing 14:00 or late nights stating 5 pm and finishing 00:00).

How to Apply
To apply for this Tenancy Sustainment Officer role, please email a copy of your CV to lee .

mcmillan @ servicecare .


uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Share Job