Service Care Solutions Ltd

SEND Complaints Officer

SEND Complaints Officer

Job Description

Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team.

This role is initially for 3 months.

Rate: £20 umbrella an hour
Location: Worcester, Hybrid working

Key Responsibilities

  • Undertake Stage 1 Complaints investigations and responses in respect of SEND Services

  • Track complaints through the Complaints Procedure producing key data analysis/performance information reports

  • Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning

  • Work with SEND Services to support the implementation of learning from Complaints


  • Substantial experience of working in SEND services and SEND service delivery

  • Substantial experience of effective continuous improvement in service delivery

  • Substantial experience of working with statutory complaints and the appeal processes

  • A qualification in SEND and evidence of significant and extensive experience

How to Apply

If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV

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