Service Care Solutions Ltd

Housing Patch Manager

Housing Patch Manager
Nottingham, UK
Full Time

An exciting opportunity has arisen to join our team as a Housing Patch Manager based in Nottingham, on a full time, temporary ongoing basis.

The Housing Patch officer will manage a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary.


  • Previous experience in a similar role such as Neighbourhood Officer, Housing Officer, or equivalent

  • Knowledge of housing legislation, policies, and procedures.

  • Proficient in providing tenancy, housing, and leasehold advice with an understanding of compliance procedure

  • Excellent communication skills, both verbal and written

  • Strong organizational abilities, capable of prioritizing tasks, managing workload efficiently, and meeting deadlines

  • Experience delivering effective services to the public

  • Full Enhanced DBS Check

  • Full UK Driving Licence and access to a vehicle

Role Expectations

  • Manage tenancies across all tenures to provide tailored services that sustain tenancies and optimize housing resources

  • Ensure the housing and estate management services provided to tenants and leaseholders are of an excellent standard and conform to relevant statutory requirements and best practice

  • Maximise tenancy sustainment by providing tenancy support to vulnerable tenants or those identified with a support need; including referral to specialist agencies where appropriate with an awareness of Safeguarding practices

  • Maintain up to date Tenant and Leaseholder profile information in order to tailor service delivery to customer need

  • Promote community safety through proactive service delivery, effectively responding to reports of anti-social behaviour, hate crimes, domestic abuse, and other breaches

  • Prepare legal cases when necessary and ensure successful outcomes

  • Identify opportunities to improve estate and scheme conditions, creating desirable living environments

  • Facilitate access to training and employment opportunities to enhance tenants' income and financial well-being

  • Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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