Service Care Solutions Ltd

Senior Housing Advisor

Senior Housing Advisor
Hammersmith and Fulham, London
Temporary
Full Time

We are seeking a dedicated and skilled Senior Housing Advisor/Officer to join a team based in Hammersmith on a full-time temporary ongoing basis.

The Homelessness Prevention Officer will lead a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice.

The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community.

This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role.
Requirements



  • Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention



  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children's Act



  • Previous experience managing a client case load

  • Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups

  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines



Role Expectations



  • Manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness

  • Ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy

  • Ensure the team have sufficient skills and knowledge to advise whether a homeless duty may apply, as per statutory obligations set out in the Housing Act 1996 (as amended) and all other aspects homelessness prevention and advice

  • Supervise and manage staff on a day to day basis as required in all aspects of their role.

    To review work programmes through one to one sessions, team meetings, and performance appraisals and to use these methods to support staff training and development needs

  • Ensure that referrals to other services and teams are appropriate and of a suitably high standard

  • Work effectively and efficiently to assess risk and escalate issues of concern, minimise customer waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact
    Work directly with members of the public as required

  • Investigate and determine the status of those presenting as homeless as referred to the team

  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed



If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk




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