Service Care Solutions Ltd

Scheme Manager

Relief Scheme Manager
Extra Care Service
18 Hours P/W
One of Kent's most prominent housing associations is recruiting for a Relief Scheme Manager to provide housing management cover within their Extra Care services across Kent.

The Services
This Extra Care Relief Scheme Manager vacancy covers five Extra Care housing schemes for the over 55s across Kent, in the following locations; Dover, Ramsgate, Dartford, Tenterden and Hawkhurst.

The Role
The focus of this Extra Care Relief Scheme Manager role is to step in during periods of absence or annual leave to provide cover for colleagues at five extra care schemes across Kent and provide a housing management service (no care)
You will support tenants to maintain their tenancies by assisting with anti-social behaviour issues, queries about repairs or renting, and helping new tenants settle in and ensure the health & safety compliance within the schemes, including building security, fire checks and inspections of communal areas, so that residents are secure and safe.
This will include the following tasks and responsibilities:

  • Effectively manage all aspects of housing related services to provide a high quality housing management service to tenants.

  • Monitor and action low level rent arrears cases

  • Build positive working relationships with the care providers, cleaning, catering and facilities management contractors

  • Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.

  • Implement any required health and Safety and fire checks for the scheme.

  • Deliver an excellent level of service to customers ensuring that their needs are met.

  • Ensure safeguarding concerns are dealt with

The Candidate
To be considered for this Extra Care Relief Scheme Manager role, you will be self-motivated, with an energetic approach to engaging with tenants on an individual and group basis, to meet their aspirations around socialisation, healthy living, and well-being.
You need to be a great communicator, and able to form relationships with a wide range of people.
You will be able to work well under pressure and use your own initiative.
You will also have excellent time management skills, in this fast-paced varied role effectively prioritising and managing your time, including being able to regularly travel between sites, which will be a daily expectation.
The role covers a large geographical area, so access to a vehicle for work purposes is a necessity, and as the role is working with vulnerable individuals, you will also require an Enhanced DBS check.

The Contract
This is a part time Extra Care Relief Scheme Manager role, working 18 hours per week.

This will mostly be between 9:00 and 18:00 Monday to Friday, but there will also be some cover required on Saturday Mornings.

The rota will be planned a week in advance, so full flexibility is required.

There is also potential for some overtime.

The salary on offer for this post is £15,479 per annum pro rata (£31,819 full time equivalent)

How to Apply
To apply for this Extra Care Relief Scheme Manager role, please email a copy of your CV to lee .

mcmillan @ servicecare .


uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

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