Service Care Solutions Ltd

Secretary to Head of Service

Secretary to Head of Service

Wrexham Council are seeking a highly skilled and efficient Secretary to join their team of two Secretaries in providing excellent secretarial support to three Heads of Service.

This is a great opportunity for someone who is looking for a challenging and rewarding role in a supportive and innovative team.

Job Description:

The Secretary to Head of Service will be responsible for managing communication between schools/wider WCBC colleagues and the Education and Early Intervention Department.

The role requires excellent communication skills and the ability to manage competing priorities.

The Secretary to Head of Service will also be responsible for producing detailed and high-quality minutes of meetings, arranging meetings, and preparing and assembling associated papers.

The role requires fast and accurate keyboard skills, extensive knowledge of office procedures, and experience in creating and formatting documents using Microsoft Word and Excel.

Key Responsibilities:

  • Provide a word processing/typing resource to the 3 Head of Service in Education.

  • Create letters, emails, PowerPoint presentations as required.

  • Research and collate information for the Head of Service (in order to meet deadlines for reports), deal with complaints, etc.

  • Assess and prioritize work according to deadlines for reports.

  • Arrange meetings and prepare and assemble associated papers.

  • Attend meetings and take (verbatim) notes as required.

  • Utilise email and internet facilities, as appropriate to the particular task.

  • Maintain the Head of Services diary and make appointments.

  • Handle incoming telephone calls and queries promptly and courteously.

  • Monitor Head of Services e-mails and ensuring items requiring urgent reply are prioritised, etc.

  • Maintain an effective filing system.

  • Open departmental incoming mail and distribute as appropriate.

  • Act as central point of contact for the department providing information and, as far as practicable, dealing with the issue/query concerned.

  • Ensure visitors receive appropriate hospitality.

  • Ensure confidentiality is adhered to at all times.

  • Requirements:

    • The ability to communicate confidently with members of the public and colleagues at all levels.

    • Experience of creating and formatting documents within Microsoft Word and Excel is essential.

    • Extensive knowledge of office procedures.

    • Fast and accurate keyboard skills are a necessity.

    • The ability to manage competing priorities.

    • The ability to travel across Wrexham on occasion would be desirable.


    • A post within a supportive and innovative team.

    • A fresh and modern town centre office.

    • Flexible working hours dependent on the needs of the service.

    Apply Now

    If you are interested, please call Chris Richardson on 01772 208964 or email me your CV -

    If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

    The benefits of working with SCS:

    • A specialist dedicated Social Work consultant offering single point of contact.

    • Exceptional referral bonuses - £250 per referral placed in to work!

    • Payroll service twice a week.

    • Ltd and PAYE payment options available.

    • Annual training budget of up to £250 and continued online CPD training.

    • Excellent Annual Loyalty schemes / bonuses.

    • DBS disclosures provided via fast-track online services free of charge.

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