Service Care Solutions Ltd

Housing Officer (SO2)

Housing Officer
Waltham Forest, London
Temporary (2 month contract, room for extension)
Full Time - 36 hour Per Week
Immediate Start

As a Housing Officer in the Families and Homes Directorate, you'll play a vital role in supporting residents to comply with their tenancy agreements, fostering community engagement, and ensuring the quality of our housing services.

Key Responsibilities:

  • Deliver Exceptional Service: Engage with customers and stakeholders to ensure effective use of our services while meeting organisational standards.

    Community visits.

  • Provide Expert Guidance: Offer advice and support on various housing issues, managing complex cases and resolving queries efficiently.

  • Build Strong Relationships: Develop partnerships with internal and external stakeholders, promoting positive feedback and sharing best practices.

  • Ensure Safety and Compliance: Adhere to health and safety regulations, safeguarding standards, and company policies at all times.

  • Customer Focus: Respond promptly to resident queries, visit homes to provide feedback, and promote resident participation in community initiatives.

  • Advocacy: Represent the organisation to residents and external agencies, advocating for their needs and promoting our services effectively.

  • Problem Solving: Identify and resolve housing issues, including anti-social behaviour cases, through effective communication and legal proceedings when necessary.


  • Previous experience in housing management, with a strong understanding of tenancy agreements and public sector issues/ Relevant professional qualification in housing management or related field.

  • Excellent verbal and written communication skills, with the ability to explain complex decisions clearly and persuasively.

  • High level of IT skills, including database management and software applications for effective reporting and correspondence.

  • Proactive approach to problem-solving, ability to prioritize tasks, and manage workload efficiently.

  • Dedication to providing exceptional customer service, with a focus on customer satisfaction and involvement.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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