Service Care Solutions Ltd

Housing Options Officer

Housing Options Officer
Temporary - 5 month contract (possibility to extend)
Tiverton, Devon
Full Time, 37 hours Per Week (flexible working hours, hybrid available)

My client is looking for a Housing Options Officer to provide professional housing advice, manage housing waiting lists, and offer support to those facing homelessness.

The team plays a vital role in ensuring access to affordable housing, adhering to the Housing Act and Homelessness legislation.

Flexibility is key as you may be required to perform tasks not explicitly outlined in the job description, ensuring effective service delivery.

Please note, an enhanced DBS is required for this role.

Key Responsibilities:
As a Housing Options Officer, you will:

  • Provide expert housing advice and support to individuals in need, ensuring a high level of service delivery.

  • Collaborate with colleagues and the Housing Options Manager to contribute to service development and improvement.

  • Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.

  • Conduct home visits and attend other venues to provide housing advice and assistance to the public.

  • Stay updated on legislation and case law related to housing duties.

  • Interview and assist individuals who are homeless or at risk of homelessness, guiding them on their housing options.

  • Make formal decisions on homeless applications and Devon Home Choice applicants.

  • Allocate temporary accommodation in accordance with legislation.

  • Maintain relationships with housing associations and other providers of affordable housing.

  • Support the Housing Options Manager in project work and research initiatives.


  • Strong commitment to customer service and professionalism.

  • Excellent communication and interpersonal skills.

  • Knowledge of housing legislation and case law.

  • Ability to make informed decisions and manage complex situations.

  • Willingness to undertake relevant training and development opportunities.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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