Service Care Solutions Ltd

Homelessness Officer

Homelessness Officer (2 Positions Available), Crawley
Expected duration of contract: 3 months
Full - Time
Hybrid/Remote - No requirement to be in office

As part of a dedicated Housing Options Team, you'll play a vital role in providing comprehensive housing advice and support to prevent homelessness and maximise the use of quality housing across all tenures.

The main focus of your role will be to make enquiries in relation to the 5 tests of homelessness Issue S184 homelessness decisions to a backlog of overdue cases who are beyond the 56 day relief period.

Please note, A standard DBS is required.

You will:

  • Provide comprehensive housing advice to prevent homelessness and enable informed decisions.

  • Implement statutory homelessness duties, processing applications and discharging subsequent duties.

  • Offer free, confidential advice on housing rights, legislation, and Council policy.

  • Investigate homelessness cases, determine Council duties, and arrange temporary accommodation.

  • Ensure effective use of temporary accommodation and refer applicants to other authorities when necessary.

  • Provide support with landlord and tenant disputes, debt counselling, and money advice.

  • Liaise with legal, voluntary, and statutory organisations as required.

  • Represent clients in court when appropriate.

Essential Requirements

  • Excellent communication, negotiation, and decision-making skills

  • Ability to manage a caseload and work under pressure

  • Proficient in IT and report writing

  • Understanding of housing legislation, homeless duties, and welfare benefits

  • Working knowledge of tenancy agreements and homeless prevention initiatives

  • Good standard of general education

  • Housing-related and homelessness training or qualification preferred

  • Familiarity with housing market and court procedures

  • Positive attitude, self-motivated, and committed to customer care

  • Ability to work in a team and handle confrontational situations

  • Willingness to work unsocial hours

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to

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