Job Title: Administrator
Hours: 36.25
Type: Temporary Ongoing
Location: Newton Abbott, TQ12
Start Date: ASAP
Work Pattern: Monday - Friday | Day Shifts

As an Administrator, you will play a crucial role in maintaining the efficiency of our operations.

Your primary responsibilities will include calling customers to confirm their data and preferred contact details, utilizing a BI report to prioritize customer contacts, and meticulously updating the system with the results.

This role is pivotal in ensuring our customer service excellence and operational integrity.

Key Duties and Responsibilities:

• Proactively engaging with customers via phone to confirm personal details and communication preferences, ensuring a polite and respectful interaction to make customers feel valued.


• Utilizing Business Intelligence (BI) tools to identify priority customers, followed by meticulous updates to the organization's databases with accurate customer information, ensuring data integrity.


• Maintaining high standards of precision and attention to detail in all tasks, from data entry to customer interactions, to prevent errors and uphold the organization's reputation for quality and reliability.


• Provide administrative support for project management, including tracking deadlines, updating project documents, and communicating status updates to the team.


• Handle sensitive information with confidentiality and integrity, adhering to data protection laws and company policies.


• Monitor office supplies and place orders when necessary, ensuring the efficient use of resources and budget control.

Requirements:

• Essential Skills: Strong communication abilities, exceptional customer service skills, proficiency in computer use, and a keen eye for detail.


• Desirable Experience: Knowledge of the housing sector and experience with Open Housing software will be advantageous.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk