Council Tax Collection Officer (Revenue and Benefits)
Exeter
Remote, Full Time, 37 hours a week
Temporary - 3 Month Contract

Are you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter.

This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.

As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions.

Your focus will be on protecting and maximizing the council's income while supporting customers in finding sustainable solutions to meet their debts.

Main Duties & Responsibilities:

• Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.


• Understand each customer's overall debt and negotiate suitable payment arrangements.


• Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.


• Proactively contact customers in the early stages of arrears to prevent debt escalation.


• Collaborate with internal departments and external agencies to facilitate debt recovery and support services.


• Undertake administrative tasks associated with the team, including record-keeping and case management.


• Provide feedback and ideas for improving team performance and customer service delivery.

Person Specification:

• Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.


• Adequate experience in a high-pressure income recovery and customer-focused environment.


• Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.


• Excellent communication and negotiation skills, with the ability to handle challenging situations.


• Flexible, reliable team player with a positive attitude and emotional resilience.


• Ability to work accurately under pressure and handle sensitive information with integrity.


• Ability to apply a one view of debt principle within customer service delivery.


• Flexibility to changing demands and off-site visiting roles, including attendance at Magistrates' court.


• Independent decision-making skills and a proactive approach to debt recovery.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk