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Service Care Recruitment is proud to partner with Counter Terrorism Policing Headquarters (CTPHQ) in the search for a dynamic and skilled Business Design Lead.
As a trusted recruitment agency, we specialise in connecting qualified professionals with esteemed organisations like CTPHQ.
Candidates for this role must hold SC cleareance at the time of applying.
Job Title: Business Design Lead
Pay: £700 - £730
Purpose:
To utilise various analytical techniques and operational knowledge to develop evidence-based solutions for complex challenges within Counter Terrorism Policing (CTP).
To collaborate with stakeholders across the public sector, contributing to the evolution of CTP's strategies and approaches in counter-terrorism efforts.
Key Roles and Responsibilities:
Conduct detailed quantitative and qualitative analysis to identify organisational problems and design appropriate solutions.
Develop operating models and manage design dependencies with other change initiatives.
Translate complex organisational issues into clear, compelling narratives for broad consensus.
Collaborate with multidisciplinary teams, manage senior stakeholders, and build relationships across various departments.
Work closely with the Business Design Team, CTP officers and staff, programme/project teams, strategy/performance colleagues, finance/HR/communications partners, etc.
Skills and Experience Required:
Essential:
Proficiency in quantitative and qualitative analysis for defining problems and designing solutions.
Ability to communicate complex issues effectively and gain consensus.
Understanding of wider strategic and socio-economic impacts on tactical business problems.
Experience in developing business operating models and delivering change.
Innovative and solutions-oriented approach.
Experience in managing stakeholders and collaborating across multidisciplinary teams.
Experience in managing junior staff and navigating conflicting requirements.
Desirable:
Project management qualification or experience.
Leadership experience in change-driven environments.
Awareness of Enterprise Architecture and Business Design Artefacts.
Experience in managing relationships within a challenging context.
Experience in matters of national security and counter-terrorism.
Vetting:
Minimum SC Clearance required, with the possibility of undergoing National Security Vetting Security Check (enhanced) Se level.
if we would be interested in applying please send your CV and covering letter detailing Business Design experience an current clearance level to Lewis.Ashcroft@servicecare.org.uk
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Type: Contract Location: City of London, England
Start: ASAP
Duration: 12 Month+
Salary / Rate: £700 - £730 per day
Posted: 2024-03-20 15:10:28
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Job Title: Finance Systems Manager Salary: £50,000 per annum Hours: 40 Hours Type: Permanent Location: Lytham St Annes, FY8 Start Date: ASAP Work Pattern: Monday - Friday | 4 Days P/W Option | Hybrid/Flexible CapabilitiesOur client is on the lookout for a skilled Finance Systems Manager to become a part of our Finance Department at the head office.
They are in the midst of transitioning our Website OMS system from Elucid to Microsoft Dynamics 365 Business Central.
Despite this change, all finance reporting will continue with our existing system, Microsoft Navision.
The Finance Systems Manager will play a pivotal role in ensuring the accuracy and integrity of financial elements within system updates and upgrades, driving the current OMS project to successful completion.Key Duties and Responsibilities:
Serve as the go-to expert for advising on the finance elements of the new OMS system, ensuring delivery of high-quality service.
Implement governance and enhance controls for system-based financial transactions.
Analyze data and user feedback to aid the project leadership in making informed decisions on system development.
Review and approve testing scenarios to ensure compliance with financial requirements.
Identify and solve potential issues, offering solutions to challenges faced by the Finance team.
Conduct finance testing to verify correct data flow into the chart of accounts and ensure timely integration with payment platforms.
Lead the coordination and management of incidents and change requests related to finance.
Create metrics to track and report on finance system defects and corrective actions.
Collaborate with stakeholders to align needs and expectations with project milestones for smooth implementations.
Maintain close communication with business stakeholders to align finance processes with business requirements.
Oversee the testing of custom reports developed for the Finance department, ensuring accuracy and relevance.
Develop and provide training materials for the Finance team to ensure effective use of new systems and processes.
Requirements:
Proficient in finance functions and systems.
Proven track record of implementing finance systems, with a deep understanding of financial accounting principles, month-end processes, and finance operations.
Experience in managing enhancements or upgrades, including writing/agreeing on functional specifications and overseeing the change/development stages through to testing and release.
Skilled in testing and adapting processes to meet Finance requirements, ensuring adherence to accounting standards and regulations.
Demonstrated ability to collaborate across functions to implement new systems.
Strong problem-solving skills, with the capacity to anticipate potential issues and devise contingency plans.
Desirable Skills and Experience:
Familiarity with Microsoft Dynamics 365 Business Central is beneficial.
Experience with Microsoft Navision is considered an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Lytham St. Annes, England
Duration: 12 Months
Salary / Rate: Up to £50000.00 per annum + Plus comprehensive benefits
Posted: 2024-03-14 14:50:19
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Senior Penetration Testing Engineer - Asset Management, London, £100-150K + Bens.
You must be an experienced Security Engineer with Knowledge, experience and understanding of the evolving threat landscape, digital asset attack vectors, threat testing and assessment, vulnerability detection and resolution is essential.
You will be capable of managing penetration testing on applications, systems and networks using formal processes and industry standard tooling.
This role will require 4 days a week in the London office.
Responsibilities:
, Be pragmatic and commercially driven positioning the security function as an enabler for the business.
, Work to design, develop and execute on the company Digital security strategy.
, Design and execute an adversarial security program to proactively identify vulnerabilities and risks.
, Own the relationship with key stakeholders across the firm to inform the Security requirements, roadmap and priorities.
, Take the lead on security incidents, investigations and remediation.
, Familiar with Red Teaming and/or penetration testing.
, Advocate of the principle of “shift left” and approach to DevSecOps
Your background / experience:
, Professional hands-on experience with a programming or scripting language, e.g.
Java, Golang, Python, Bash, Node.js, etc.
, Professional experience in financial services
, Experience of working in a dynamic, fast paced environment
, Experience with microservice architecture
, Experience with offensive tools including, Kali Linux, Metasploit, CobaltStrike, etc.
Desirable experience:
, Familiarity with secure execution environments, air gapped system architecture, infra-as-code, tamper proof hardware.
, Experience with application security and reviews
, Familiarity with cryptographically secured data, assets and infrastructure
, Experience with cryptocurrency and blockchain technologies, e.g.
Bitcoin, Ethereum
This Senior Penetration Testing Engineer - Asset Management role is based in London and pays c£100-150K per annum + bens.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £100000 - £150000 per annum + + bens
Posted: 2024-03-11 11:14:14
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Senior Security Engineer - Asset Management, London, £100-150K + Bens.
You must be an experienced Security Engineer with Knowledge, experience and understanding of the evolving threat landscape, digital asset attack vectors, threat testing and assessment, vulnerability detection and resolution is essential.
You will be capable of managing penetration testing on applications, systems and networks using formal processes and industry standard tooling.
This role will require 4 days a week in the London office.
Responsibilities:
, Be pragmatic and commercially driven positioning the security function as an enabler for the business.
, Work to design, develop and execute on the company Digital security strategy.
, Design and execute an adversarial security program to proactively identify vulnerabilities and risks.
, Own the relationship with key stakeholders across the firm to inform the Security requirements, roadmap and priorities.
, Take the lead on security incidents, investigations and remediation.
, Familiar with Red Teaming and/or penetration testing.
, Advocate of the principle of “shift left” and approach to DevSecOps
Your background / experience:
, Professional hands-on experience with a programming or scripting language, e.g.
Java, Golang, Python, Bash, Node.js, etc.
, Professional experience in financial services
, Experience of working in a dynamic, fast paced environment
, Experience with microservice architecture
, Experience with offensive tools including, Kali Linux, Metasploit, CobaltStrike, etc.
Desirable experience:
, Familiarity with secure execution environments, air gapped system architecture, infra-as-code, tamper proof hardware.
, Experience with application security and reviews
, Familiarity with cryptographically secured data, assets and infrastructure
, Experience with cryptocurrency and blockchain technologies, e.g.
Bitcoin, Ethereum
This Senior Security Engineer - Asset Management role is based in London and pays c£100-150K per annum + bens.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £100000 - £150000 per annum + + bens
Posted: 2024-03-10 16:17:04
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Senior Security Engineer - Investment Banking, London, £100-150K + Bens.
You must be an experienced Security Engineer with Knowledge, experience and understanding of the evolving threat landscape, digital asset attack vectors, threat testing and assessment, vulnerability detection and resolution is essential.
You will be capable of managing penetration testing on applications, systems and networks using formal processes and industry standard tooling.
This role will require 4 days a week in the London office.
Responsibilities:
, Be pragmatic and commercially driven positioning the security function as an enabler for the business.
, Work to design, develop and execute on the company Digital security strategy.
, Design and execute an adversarial security program to proactively identify vulnerabilities and risks.
, Own the relationship with key stakeholders across the firm to inform the Security requirements, roadmap and priorities.
, Take the lead on security incidents, investigations and remediation.
, Familiar with Red Teaming and/or penetration testing.
, Advocate of the principle of “shift left” and approach to DevSecOps
Your background / experience:
, Professional hands-on experience with a programming or scripting language, e.g.
Java, Golang, Python, Bash, Node.js, etc.
, Professional experience in financial services
, Experience of working in a dynamic, fast paced environment
, Experience with microservice architecture
, Experience with offensive tools including, Kali Linux, Metasploit, CobaltStrike, etc.
Desirable experience:
, Familiarity with secure execution environments, air gapped system architecture, infra-as-code, tamper proof hardware.
, Experience with application security and reviews
, Familiarity with cryptographically secured data, assets and infrastructure
, Experience with cryptocurrency and blockchain technologies, e.g.
Bitcoin, Ethereum
This Senior Security Engineer - Investment Banking role is based in London and pays c£100-150K per annum + bens.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £100000 - £150000 per annum + + bens
Posted: 2024-03-10 16:14:35
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Service Care Solutions are looking for an ICT Technical Analyst to work within the Merseyside Police on a 6-month contract.Location: Rose Hill Police HQ, L3Job role/responsibilities: To design, build, manage and support infrastructure hardware, and software systems.
Build, configure, administer, and support IT Infrastructure technologies and solutions including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions.
Assist in the implementation and operation of controls and management strategies to ensure information security and security controls are in place to mitigate security threats within solutions and services.
Apply modern standards approach under guidance.
Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
Investigate problems in systems, processes, and services, as directed.
Contribute to the implementation of remedies and preventative measures.
Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering, and operating) and establish coherent frameworks that work.
Translate logical designs and produce detailed physical designs.
Build and test simple interfaces between systems.
Execute test scripts under supervision and within regulations.
Knowledge/Experience required:
The post holder should be qualified to HND or Degree level or equivalent in Computer Science or a closely related subject (Level 5 or 6 of the Regulated Qualifications Framework) and / or equivalent experience of infrastructure hardware, and software systems.
Must have the ability to build, configure, administer, and support technologies and solutions.
These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions.
Must have the ability to discuss information security and the security controls that can be used to mitigate security threats within solutions and services.
Must understand and can explain the most important principles of a modern standards approach and how they apply to the work being undertaken.
You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
Must have a service focus and the ability to take inputs and establish coherent frameworks that work.
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250. ....Read more...
Type: Contract Location: Liverpool, England
Start: ASAP
Duration: 6 Months
Salary / Rate: Up to £450 per hour
Posted: 2024-03-07 11:33:17
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Senior SRE / DevOps - Investment Banking, London, £100-150K + Bens.
You must be a an experienced SRE or DevOps professional with strong GCP.
Any AWS experience would be a plus as would be any previous experience working in investment / asset management, blockchain.
This role will require 3-4 days a week in their London office.
The successful applicant will join a small high impact team of engineers reporting directly into the CTO.
You'll be building out cloud native infrastructure, tooling and development pipelines from scratch - acting as an enabler for the developers and business.
Predominantly you will support Java, Typescript and Python workloads which build upon open-source software.
Responsibilities:
Establish themselves as a SRE subject matter expert enabling cross functional teams to rapidly code, build and ship
Own critical parts of our software development life cycle such as build pipelines, testing and deployment
Be proactive in identifying, proposing and improving areas of the SDLC
Be accountable for the cloud native deployment environments across dev, staging and production
Your background / experience:
Professional experience in a DevOps/SRE role working directly with engineers
professional experience working with GCP and ideally AWS
Strong advocate of process automation, orchestration and infrastructure as code, e.g.
Ansible, Salt, Terraform, etc.
Strong understanding of how to manage security hardened and critical production workloads
Desirable:
Experience building tooling, scripts or applications to enhance the developer experience
Familiarity with Python, Golang, Java or similar
Familiarity with blockchain technologies and node infrastructure
This SRE role is based in London and pays c£100-150K per annum + bens.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £100000 - £150000 per annum + + bens
Posted: 2024-03-07 10:19:38
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Are you a skilled Network Engineer seeking a challenging and rewarding opportunity? Join Warwickshire Police's Digital Services Directorate as a Network Engineer and play a vital role in supporting and maintaining the force's network infrastructure.
Here's what the role entails:
Location: Leek Wootton Police Headquarters/HybridContract: PermanentHours: 37 hours per weekSalary: Grade H £52,389 plus market supplement
Main Responsibilities:
Support and maintain the forces network infrastructure, ensuring day-to-day operational efficiency and contributing to the planning, design, and development of new technical solutions.
Act as the network subject matter expert, providing technical support, assurance, and guidance on infrastructure, network configuration, and security tasks.
Ensure the network complies with industry, national, legislative, and compliance standards, demonstrating consistency of implementation.
Understand business requirements, deliver analysis, and recommend options to meet digital strategy objectives.
Drive continuous improvement and innovation in infrastructure architecture, evaluating emerging technology and proposing relevant initiatives.
Represent Warwickshire Police and the Digital Services Directorate internally and externally, fostering partnerships and promoting the organisation's values.
Build and maintain relationships with Managed Service Providers and other suppliers involved in reporting solutions.
Undertake other duties as required, commensurate with the nature and level of responsibility of the role.
Knowledge:
Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds, and Sentinel.
Strong understanding of network Monitoring & Management and Supplier Management.
Knowledge of SD Wan, VLAN Azure vWan, Static and Dynamic routing, and industry best practices such as ISO 20000 and ITSM.
Experience:
Demonstrated experience supporting, building, and maintaining physical and virtual infrastructure in large, complex organisations.
Proven expertise in ICT technologies and operational service delivery.
Key Skills:
Strong problem-solving skills with the ability to anticipate risks and find suitable solutions.
Excellent communication skills, with the ability to engage stakeholders and suppliers effectively.
Strong people skills, guiding others positively and influencing change within organisations.
Proficiency in writing and maintaining technical documentation.
If you're ready to make a significant impact in a dynamic environment and contribute to the success of Warwickshire Police, apply now! Contact Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk for more information or to submit your application. ....Read more...
Type: Permanent Location: Warwickshire, England
Salary / Rate: Up to £52389.00 per annum + Market Supplement
Posted: 2024-03-07 09:24:32
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Job Advert: Innovation Developer Company: Lincolnshire Police Location: HQ/HybridIntroduction: Lincolnshire Police is seeking a highly skilled and innovative individual to join our Digital Innovation team as an Innovation Developer.
This temporary position offers an exciting opportunity to work within our Digital and Data Solutions Directorate, contributing to the development and implementation of cutting-edge solutions to enhance operational efficiency and service delivery.
If you have a passion for technology, a drive for innovation, and the ability to transform technical requirements into practical solutions, we encourage you to apply! Job Purpose and Scope: As an Innovation Developer, you will be responsible for coding, developing, and configuring applications within a Microsoft Azure platform environment.
Your role will involve collaborating closely with stakeholders to understand their requirements, analysing content needs, and recommending solutions within specified timeframes.
Additionally, you will play a key role in scoping out potential Microsoft 365 developments, focusing on automating and integrating various Microsoft Teams, SharePoint, and Power Platform functionalities.
Core Work Areas:
Configuring business SharePoint online systems to specified Force-wide requirements.
Managing permissions and migration activities from older sites and shared drives into M365 solutions.
Developing new web components using XML, .NET, SQL, C#, JavaScript, HTML, and low code/no code systems.
Designing, coding, and implementing scalable applications.
Extending M365 functionality using workflow, forms, web parts, Power Apps, MS Teams, M365 apps, and SharePoint.
Testing and debugging code.
Maintaining and updating SharePoint applications for the Force.
Analysing and optimising business and technical processes.
Using appropriate software development kits (SDKs) and tooling.
Using SharePoint framework development tools and libraries.
Providing technical support and knowledge sharing on .Net, Power Platform, Web API, and Microsoft capabilities.
Analysing and resolving complex service queries.
Undertaking analysis of business requirements and maintaining a focus on delivery priorities using agile methodologies.
Providing technical input for application development activities, including designing integrations and proposing technical development procedures and standards.
Maintaining information systems used across the police force.
Designing, building, and testing solutions using the Microsoft Power Platform.
Supporting the deployment of Power Apps from various sources.
Enabling officers and staff across the Force to use solutions effectively.
Supporting the development of the change management process.
Providing technical support and analysing error trends to minimise downtime.
Contact Details: To apply for this role, please submit your CV and cover letter to Lewis.Ashcroft@Servicecare.org.uk.
For any inquiries, please contact Lewis Ashcroft at 01772 208962 ....Read more...
Type: Contract Location: Portishead, England
Salary / Rate: £19.18 - £25.12 per hour
Posted: 2024-03-06 16:30:54
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Network Cabling & Installation Engineer£30,000 - £35,000 p.a.
+ OvertimeWest Malling – travel within SE EnglandPermanent, Full Time
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*Must have full, clean driving licence due to nature of the job
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*Benefits:
Work Attire – no need to worry about clothing as work t-shirts, coats and fleece will be provided.Mobile phone – keep your work and home life separate, as a phone will be provided.Overtime – great opportunity to top up your income with good overtime and price work pay.Vehicle – no need to use your own transport as a company van will be provided.Future development roles – opportunity to grow within the company.
Are you an experienced Network Cabling & Installation Engineer?Do you have a good understanding of Network Systems, and knowledge of AV, IP CCTV and wireless system installations?Would you like to work for a friendly, growing company where there are opportunities for growth and personal development?Are you happy to undertake a DBS check?If you answer yes to these questions, then this could be the ideal job for you!Over the past 7 years, our established and growing client has worked with a wide range of customers in various sectors, including Commercial and Industrial and Education.They are looking for a Network Cabling and Installation Engineer who is self-driven, enthusiastic individual with a good eye for detail, who can work well as part of a team as well as independently.They need someone who is willing to aid and support the company’s growth, which could lead to great opportunities in the future.The person who is chosen to the Network Cabling and Installation Engineer will possess the following qualifications and skills:
Strong interpersonal and customer facing skills.Fault finding and problem solving.Good understanding of Network systems.Knowledgeable in AV, IP CCTV and wireless system installations.3+ years’ Experience including IPAF, CSCS and Copper/Fibre qualifications.Occasionally working away with additional allowances.Own tools.Great understanding of the industry, working environments and customer expectations.
The new Network Cabling and Installation Engineer will be responsible for:
Installing / terminating Cat5e/Cat6 & Cat6a cabling.Fibre Optic Installing / splicing Multimode & Single mode Fibre.Cable Containment.Copper and fibre testing, identifying and problem solving.Network Cabinet replacements and rack layouts.Good Network knowledge.AV/Security an advantage.
This role is a great fit if you want to progress within a growing company and be a part of its growth over the coming years.Westin Par values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: West Malling
Start: 26th Feb 2024
Duration: Permanent
Salary / Rate: £30k - 35k per year + Overtime
Posted: 2024-02-27 09:12:00
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CCTV Control Room Manager, Derby, £45-55K + Bonus + Bens.
You must have a background as a CCTV Control Room Manager with experience of managing a CCTV control room, supervisors and operators.
As a CCTV Control Room Manager you will be responsible for the overall management of the CCTV systems within the Control Room.
Responsibilities:
Management of the CCTV Control Room Supervisors and Operators
Successfully integrating new products and software into the control room
Supporting the CCTV & Helpline Manager with the continued growth and development of the CCTV & Security business
Developing robust departmental processes, policies and procedures to sustain a high level of service to all internal and external customers
Your background / Experience:
Previous knowledge and experience of Supervising/managing an ARC/CCTV control room(s)
Extensive experience of managing teams and individuals, ideally including teams working shifts
Innovation focused, with a proven track record of leveraging advancements in technology to drive efficiency
This CCTV Control Room Manager role is based in Derby and pays c£45-55K base + Bonus + bens.
....Read more...
Type: Permanent Location: Derby, England
Start: ASAP
Salary / Rate: £45000 - £55000 per annum + + Bonus + bens
Posted: 2024-02-23 14:48:47
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CCTV Control Room Manager, Derby, £45-55K + Bonus + Bens.
You must have a background as a CCTV Control Room Manager with experience of managing a CCTV control room, supervisors and operators.
As a CCTV Control Room Manager you will be responsible for the overall management of the CCTV systems within the Control Room.
Responsibilities:
Management of the CCTV Control Room Supervisors and Operators
Successfully integrating new products and software into the control room
Supporting the CCTV & Helpline Manager with the continued growth and development of the CCTV & Security business
Developing robust departmental processes, policies and procedures to sustain a high level of service to all internal and external customers
Your background / Experience:
Previous knowledge and experience of Supervising/managing an ARC/CCTV control room(s)
Extensive experience of managing teams and individuals, ideally including teams working shifts
Innovation focused, with a proven track record of leveraging advancements in technology to drive efficiency
This CCTV Control Room Manager role is based in Derby and pays c£45-55K base + Bonus + bens.
....Read more...
Type: Permanent Location: Derby, England
Start: ASAP
Salary / Rate: £45000 - £55000 per annum + + Bonus + bens
Posted: 2024-02-23 14:41:20
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Are you an experienced EUD Engineer with a passion for providing excellent customer service? If so, we have a position for you!
Job Purpose: The overall purpose of the role is to ensure the quality of the service provided is of a high standard, providing customers with an excellent experience and delivering within the agreed Service Level Agreements.
Key Accountability Areas:
Provide excellent customer experience to the force's user base, supporting in line with business impact to reduce the impact of any service disruption.
Troubleshoot and resolve EUD incidents, requests, and problems within the agreed Service Level Agreements, identifying patterns and trends within the EUD services.
Support the schedule of moves, projects, events, and tech provides proactive service.
Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
Follow the processes and procedures with a strong focus on asset management governance.
Identify service improvements within the EUD service delivery.
Act as a subject matter expert, providing guidance and advice to all staff where necessary.
Dimensions: Reports directly to the EUD Operations Lead but works closely with various stakeholders including Business Partners, Infrastructure Services, Project and Programme Managers, Business and force end users, Third party suppliers, ICT service desk, and Facilities.
Characteristics of the Role:
Expertise: Previous experience working in ICT operational delivery, supporting Windows 10, smartphones, laptops, and desktops, resolving incidents, requests, and problems, identifying and delivering service improvements, creating procedure and knowledge base documentation, troubleshooting, and diagnostics skills.
Good communication skills and ITIL V3 Foundation or ITIL V4 equivalent are desirable.
If you meet these requirements, please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk We look forward to hearing from you! ....Read more...
Type: Contract Location: Kidlington, England
Duration: 6 months +
Salary / Rate: £200 - £250 per day
Posted: 2024-02-22 13:14:45
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Job Title: End User Device (EUD) Projects, Events & Moves Lead
Location: Surrey
Rate: £300 per day Are you an experienced EUD Projects, Events & Moves Lead looking for an exciting new role? If so, we have a position for you!
Job Purpose: The overall purpose of the role is to ensure the EUD elements are delivered in line with the organisation's project, estates, and events schedule, working collaboratively with other ICT and Estates stakeholders with line manager responsibility.
Key Accountability Areas:
Have overall responsibility for the service delivery of EUD services for projects, moves, and events, ensuring alignment with business priorities.
Ensure service delivery aligns with governance and user experience frameworks.
Ensure knowledge articles, documentation, and training are carried out regularly in line with moves, events, and projects, providing a smooth transition into EUD Operations.
Collaboratively work on forecasting demand for EUD operations, moves, events, and projects, ensuring a full schedule is in place to manage upcoming activities.
Work with the EUD Operations Lead to ensure resource demand is met for EUD operations, moves, events, and projects, utilizing FTC and 3rd parties where necessary.
Coordinate and manage a team to ensure services are delivered to agreed KPIs, User Experience Agreements, and SLAs.
Work with estates and project managers to ensure there is a full schedule and documented requirements in place to manage any upcoming moves, events, and projects.
Work with the EUD Service Lead to ensure escalations, compliments, and complaints are managed.
Dimensions: Reports directly to the EUD Manager and works closely with various stakeholders including Business Partners, Infrastructure Services, Project and Programme Managers, Business and force end users, Third party suppliers, ICT service desk, and Facilities.
Characteristics of the Role:
Expertise: Previous experience working in ICT operational delivery, managing a team within an End User Device organisation, delivering services to a high-quality standard in a fast-paced environment, resourcing management, prioritization skills, and an excellent customer experience ethos.
ITIL V3 Foundation or ITIL V4 equivalent, experience managing 3rd parties, and experience using ServiceNow are desirable.
Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner.
Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.
For this reason, a full UK driving license is considered essential.
If you meet these requirements, please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk ....Read more...
Type: Contract Location: Kidlington, England
Salary / Rate: £250 - £300 per day
Posted: 2024-02-22 13:09:59