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Triage Officer Sevenoaks 6 Month FTC 16 Hours Per Week £14,716 pro-rata (£34,033 FTE)We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.THE ROLE As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services.
You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.
Receive and prioritise referrals for Communities services
Monitor and manage the Communities Hub mailbox
Answer telephone and email queries from internal and external customers
Provide advice to residents on managing debts, maximising income, and sustaining tenancies
Signpost residents to welfare support and external grants as needed
Administer financial transactions, ensuring payments are processed accurately
Coordinate the distribution of food, energy, and fuel vouchers
Deputise for the Performance and Reporting Officer as needed
THE CANDIDATE The ideal candidate will have previous experience in a similar role within the housing or social care sector.
You will also have:
Knowledge of welfare benefits and tenancy sustainment
Understanding of debt-related issues and financial exclusion
Experience using Microsoft Teams, Word, Excel, and Outlook
Strong organisational skills, able to manage competing demands under pressure
Ability to liaise with colleagues, tenants, and external stakeholders
THE CONTRACT
16 Hours Per Week
6 Month Fixed Term Contract
£14,716 pro-rata (£34,033 FTE) per year, plus benefits
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Sevenoaks, England
Start: ASAP
Duration: 6 Month FTC
Salary / Rate: Up to £14716 per annum
Posted: 2024-10-23 09:04:05
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Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London.
Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: £19.38 - £23.38 per hour + PAYE. LTD RATE - £24.47
Posted: 2024-10-21 11:07:04
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Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 35
Role summary - One of the largest housing associations in the UK is seeking an experienced Housing Officer to manage a designated patch of 150-200 residents in London.
This is a varied role with a range of responsibilities, ensuring that no two days are the same.
You will be providing an excellent housing management service while supporting and engaging with residents to ensure their needs are met.
Key Responsibilities:
Managing rent accounts and ensuring timely payments
Conducting anti-social behaviour (ASB) interviews and setting action plans
Overseeing void management, including taking back properties, advertising, and re-letting
Conducting inspections for mould and damp
Home visits to residents and addressing their concerns.
Collaborating with internal departments to resolve housing-related issues.
Liaising with external stakeholders including local councils, MPs, and social services
Conducting estate inspections to maintain a high standard of living for residents.
Managing and ensuring repairs are carried out effectively.
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Ability to manage competing demands and work under pressure.
Experience handling customer complaints (desirable)
Problem-solving skills and accountability for work
Respect for diversity and the ability to work inclusively with different stakeholders.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.09 per annum + PAYE. LTD RATE - £22.78
Posted: 2024-10-21 11:01:09
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Housing Support Worker East London (E2) Homelessness & Mental Health focused Homelessness Service 12 Weeks 40 Hours £15.70 LTD / £13.38 PAYE (inc hol)
This Housing Support Worker role in East London (E2) offers a chance to make a real difference by supporting individuals to stabilise their lives and prepare for independent living.
THE ROLE
You will support homeless individuals with mental health and substance abuse challenges, helping them access appropriate services.
Create a safe and psychologically informed environment
Conduct assessments and develop user-led support plans
Provide high-quality support with life skills and appointments
Manage a caseload of key clients, including those with complex needs
Facilitate group activities
Liaise with internal and external partners
Monitor and report incidents, ensuring compliance with Health and Safety
THE CANDIDATE
The ideal candidate will have experience in a similar role within homelessness and supported housing services.
Experience working with individuals with substance misuse and challenging behaviour
Ability to handle emergency situations calmly
Understanding of safeguarding, health and safety, and personal care needs
Ability to assess risks and create user-led support plans
Knowledge of mental health, substance misuse, and service user involvement
THE CONTRACT
40 Hours Per Week, Early & Late Shifts on 7-day Rota - 8:00 to 16:30 / 13:30 to 22:00
12 Weeks, potential extension or perm
The pay range for the role is £15.70 per hour LTD company rate.
The PAYE equivalent is £13.38 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: City of London, England
Start: ASAP
Duration: 12 Weeks
Salary / Rate: £13.38 - £15.7 per hour
Posted: 2024-10-17 11:54:48
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Job Title - Case Manager - Tenancy and Estates
Location - Taunton TA1
Contract - Temp ongoing
Hours - 37
Role summary -
We are seeking a dedicated Case Manager to oversee the administration and management of social housing properties.
In this role, you will manage between 550 and 750 tenancies, providing comprehensive support to ensure tenants sustain their housing arrangements.
You will handle all housing-related inquiries, from tenancy advice to managing complex cases involving vulnerable individuals.
Your ability to work independently, manage a diverse range of responsibilities, and provide excellent customer service will be essential.
Key Responsibilities:
Provide advice and information on tenancy and estate management, with a solid understanding of housing law and current regulations.
Ensure compliance with safeguarding practices, addressing low-level nuisance and anti-social behaviour.
Conduct inspections, tenancy checks, and manage health and safety risks in estates and communal areas.
Collaborate closely with multi-agency partners, including social services and police, to support tenants.
Manage tenancy breaches, ensuring timely interventions and, where necessary, escalating cases for legal action.
Maintain accurate records using housing management systems and provide monthly reports on housing activities.
Requirements:
Excellent customer care and communication skills, both face-to-face and via telephone and email.
Strong IT skills, with proficiency in Microsoft Word, Excel, Outlook, and case management systems.
Experience working with vulnerable customers and providing frontline customer service.
Knowledge of welfare benefits and housing compliance is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Taunton, England
Salary / Rate: Up to £16.50 per hour + PAYE. LTD RATE - £21.72
Posted: 2024-10-17 09:33:18
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Income Officer Sevenoaks Temporary 3 months Full-time 37 Hours THE ROLE As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.
Key responsibilities include:
Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
Managing rent accounts and providing tailored support for tenants to sustain tenancies
Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
Serving Notices of Seeking Possession and representing cases with a high level of accuracy
Supporting tenants with benefit advice and providing referrals for additional support services
Consistently achieving KPI targets to reduce arrears percentages
THE CANDIDATE The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets.
Additional requirements include:
Proven track record in effective income recovery and arrears management
Experience in court representation and legal process management
Strong communication skills for tenant outreach and negotiation
Ability to perform home visits and maintain professional boundaries
Understanding of welfare benefits and referral processes
THE CONTRACT 3 months, with the potential for extension The pay range for the role is £20.00 to £22.00 per hour LTD company rate.
The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further ....Read more...
Type: Contract Location: Sevenoaks, England
Salary / Rate: £17.05 - £18.76 per hour
Posted: 2024-10-15 16:49:51
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Job title - Business Services Officer Location - London, N1 (Office based 5 days) Contract - Temporary Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota Start Date - AsapThe Role Summary We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team.
The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.
Your key duties within the role will include:
Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
Perform day-to-day maintenance tasks and oversee contractor work.
Deliver post room services, including scanning and distributing incoming post.
Provide first-line support for Audio Visual (AV) systems and workstation issues.
Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
Assist in managing office moves, contractor liaison, and health & safety inspections.
Support the Business Services Manager in budget monitoring and invoice processing.
Organise and support conference facilities, including room setup, AV, and catering needs.
Key requirements
Experience in a fast-paced, customer service-oriented environment.
Prior experience in facilities management or a related field.
Excellent communication skills with the ability to interact effectively with diverse clientele.
Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
Experience managing small-scale projects is a plus.
The pay range for the role is £24.29 per hour LTD company rate.
The PAYE equivalent is £18.48 per hourIf you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.84 per hour
Posted: 2024-10-11 14:09:11
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Senior Neighbourhood Officer Slough, Berkshire Temporary Full time - HybridWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months.
This is a hybrid role and involves a mix of remote working and patch management.
The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve.
Please note a full UK Driving Licence and access to a vehicle are required for this role.
Requirements
Extensive experience in Housing
Experience of managing and prioritising own workload and ability to work effectively as part of a team
Excellent verbal communication and presentation skills
Knowledge of legal enforcement proceedings via the County Court
Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
Great problem solving abilities
Full UK Driving Licence and access to a vehicle
Role Expectations
Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
Assist in developing annual service plans and programs of work for Housing teams
Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
Work in partnership with key stakeholders and represent the council on key groups when necessary.
The pay range for the role is £23.00 to £25.00 per hour LTD company rate.
The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Slough, England
Salary / Rate: £19.61 - £21.31 per hour
Posted: 2024-10-10 15:11:16
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Housing Support Worker East London (E2) Homelessness & Mental Health focused Homelessness Service 12 Weeks 40 Hours £15.70 LTD / £13.38 PAYE (inc hol)
This Housing Support Worker role in East London (E2) offers a chance to make a real difference by supporting individuals to stabilise their lives and prepare for independent living.
THE ROLE
You will support homeless individuals with mental health and substance abuse challenges, helping them access appropriate services.
Create a safe and psychologically informed environment
Conduct assessments and develop user-led support plans
Provide high-quality support with life skills and appointments
Manage a caseload of key clients, including those with complex needs
Facilitate group activities
Liaise with internal and external partners
Monitor and report incidents, ensuring compliance with Health and Safety
THE CANDIDATE
The ideal candidate will have experience in a similar role within homelessness and supported housing services.
Experience working with individuals with substance misuse and challenging behaviour
Ability to handle emergency situations calmly
Understanding of safeguarding, health and safety, and personal care needs
Ability to assess risks and create user-led support plans
Knowledge of mental health, substance misuse, and service user involvement
THE CONTRACT
40 Hours Per Week, Early & Late Shifts on 7-day Rota - 8:00 to 16:30 / 13:30 to 22:00
12 Weeks, potential extension or perm
The pay range for the role is £15.70 per hour LTD company rate.
The PAYE equivalent is £13.38 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: City of London, England
Start: ASAP
Duration: 12 Weeks
Salary / Rate: £13.38 - £15.7 per hour
Posted: 2024-10-09 17:25:13
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Job Title - Service Charge Analyst
Location - Croydon
Contract - Temp
Hours - 35
Role summary - This position is key to ensuring accurate financial management and transparency within service charges, handling both actual expenditure analysis and future cost estimations.
You will be instrumental in maintaining accurate accounts, resolving issues, and liaising with key stakeholders to ensure smooth budget setting and service charge management.
Key Responsibilities:
Produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget-setting process.
Calculate provisions based on actual replacement and refurbishment requirements.
Check contracts and allocate costs to the correct schemes.
Review exceptions within schemes, resolve discrepancies, and monitor the spend on each scheme.
Liaise with internal stakeholders to obtain supporting invoice and contract information.
Investigate and resolve any variations or issues arising from exceptions and report discrepancies.
Ensure invoices are coded and apportioned correctly, logging them promptly and accurately.
Maintain the integrity of account data, analysing variances where necessary.
Prepare service charge statements for distribution and secure necessary approvals.
Work with multiple systems to extract and reconcile budget and actual data.
Handle customer enquiries using case management techniques, investigating and escalating issues as needed.
Requirements:
Experience with service charges or financial management
Proficient in data analysis and budgeting
Strong problem-solving and issue resolution capabilities
Ability to navigate multiple systems and work with complex data sets
Excellent communication and stakeholder management skills
Attention to detail and accuracy in coding and financial reporting
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: West Wickham, England
Salary / Rate: Up to £20.88 per hour + PAYE. LTD RATE - £24.93
Posted: 2024-10-03 08:39:46
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Job Title - Housing Patch Manager
Location - Nottingham NG2
Contract - Temp
Hours - 37
Role summary -In this role, you will be responsible for managing a local housing patch, providing advice and support to tenants to sustain their tenancies, and taking enforcement action when necessary.
You'll also ensure that the estates under your care are maintained to a high standard, working closely with residents and stakeholders to resolve any issues that arise.
It's an independent and fulfilling role where you'll manage your own priorities and make a meaningful contribution to the community.
Key Responsibilities:
Provide high-quality housing and estate management services to tenants and leaseholders in line with statutory requirements and best practices.
Support vulnerable tenants or those with specific needs, helping to sustain their tenancies and making referrals to specialist agencies where appropriate.
Investigate complaints and incidents related to anti-social behaviour, domestic abuse, hate crimes, and criminal activity, offering a victim-centred approach with swift enforcement.
Develop and implement Patch Action Plans aligned with Five Star Estate Quality Standards.
Conduct home visits, respond to urgent requests, and perform assessments related to fire safety, health, and safety.
Collaborate with partners, elected members, and stakeholders to improve the community and support residents.
Provide housing advice and guidance on tenancy successions and alterations, ensuring empathy and diplomacy in sensitive situations.
Act as a visible presence on estates, addressing unreported issues and providing reassurance to residents.
Monitor service levels for Public Realm and Garden Assistance Schemes, escalating any non-conformance.
Attend court as a witness or instructing officer when necessary.
Foster a culture of continuous improvement and provide support and training to team members.
Encourage tenant involvement and support local community groups to enhance community cohesion.
Requirements:
Proven experience in housing management, including tenancy sustainment and dealing with anti-social behaviour.
Knowledge of housing policies, tenancy successions, and statutory regulations.
Strong interpersonal skills with the ability to build relationships with residents, stakeholders, and local agencies.
Ability to work independently, manage competing priorities, and make informed decisions.
Excellent communication skills and a commitment to customer service.
Proficiency in conducting safety assessments and home visits.
A commitment to promoting community cohesion and tenant empowerment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Nottingham, England
Salary / Rate: Up to £20.14 per hour + PAYE. LTD RATE - £24.04
Posted: 2024-10-02 14:08:19
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Job Title - Property Manager
Location - Bracknell RG12
Contract - Temp - 3 Months initially.
Hours - 35
Role summary - As a Property Manager, you will be responsible for delivering professional block and leasehold management services within a designated area.
Collaborating closely with other property managers, you'll ensure high standards of property management services for homeowners and leaseholders.
This role will involve overseeing service charges, Section 20 consultations, ensuring the safety and maintenance of estates, and dealing with anti-social behaviour where necessary.
Key Responsibilities:
Manage block, estate, and tenancy services in line with legal, contractual, and regulatory requirements.
Conduct Health and Safety Assessments of communal areas, ensuring compliance with risk management.
Build excellent working relationships with landlords, contractors, and other third parties, ensuring the services provided are of high quality and good value for money.
Advise homeowners on service charges, lease conditions, and manage any disputes or complaints.
Play a pivotal role in resolving anti-social behaviour, working in conjunction with relevant teams.
Monitor contractor performance and ensure the completion of any required maintenance.
Provide regular management reports and assist with risk management, ensuring financial security and value for money for the organisation.
Champion resident focus, ensuring the residents' needs are at the heart of everything you do.
Requirements:
Proven experience in leasehold block management, with an understanding of mixed tenure blocks and estates.
Knowledge of legal aspects of leasehold law and regulations, including Section 20 processes.
Strong communication, negotiation, and conflict resolution skills.
Experience managing service charge accounts and ensuring their accuracy.
Excellent time management and problem-solving skills.
Ability to work collaboratively with stakeholders and colleagues to achieve objectives.
Proficiency in Microsoft Office and Property Management databases, ideally MRI.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Bracknell, England
Salary / Rate: Up to £22.53 per hour + PAYE. LTD RATE - £26.90
Posted: 2024-09-30 14:46:40
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Housing Liaison Officer External Affairs Specialist Remote/Hybrid Salary: £39,286 per annum Contract: Full-time, Permanent We have an exciting opportunity to join a Housing Association as a Housing Liaison Officer / External Affairs Specialist, dealing with high level customer communications and helping to mature the organisation within the public eye. The Client: Our client is a well-established housing association operating across multiple sites in the UK.
They are committed to providing quality housing services and support to residents, while also working closely with a variety of stakeholders to ensure the best outcomes for the local communities. The Role: As a Housing Liaison Officer, you will be the vital link between the organisation's management and external partners.
You will provide specialist advice, foster positive relationships, and ensure that housing services meet regulatory and stakeholder requirements.
This is an excellent opportunity for someone with strong negotiation and relationship-building skills who enjoys working in a dynamic, multi-site environment.
This position is primarily remote, there may be a need to attend office or stakeholder sites a few times a month.
Ability to work from which office is closest to you (multiple sites across UK). Key Responsibilities:
Act as the primary liaison between external stakeholders (including local authorities, community groups, and service providers) and internal management.
Provide expert advice on housing policies, regulatory compliance, and service delivery.
Ensure that all communications and agreements between stakeholders and management are aligned with organisational goals.
Work collaboratively with internal teams to improve service delivery and address any concerns raised by stakeholders.
Attend meetings and represent the organisation at external forums, promoting our values and objectives.
Lobbying and laying groundwork to spearhead the success of the strategy.
About You:
Proven experience in a liaison, housing, or stakeholder management role is essential.
Strong understanding of housing policies and regulations.
Experience within a Housing Association, local government authority, or similar.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships.
Ability to work autonomously, manage multiple priorities, and provide clear advice to senior management.
A proactive and solution-focused approach to challenges.
Benefits:
Competitive salary of £39,286 per annum
Generous holiday entitlement and pension scheme
Flexible working arrangements
How to Apply: To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role further ....Read more...
Type: Permanent Location: Burnley, England
Salary / Rate: Up to £39286.00 per annum
Posted: 2024-09-27 15:29:04
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Housing Liaison Officer External Affairs Specialist Remote/Hybrid Salary: £39,286 per annum Contract: Full-time, Permanent We have an exciting opportunity to join a Housing Association as a Housing Liaison Officer / External Affairs Specialist, dealing with high level customer communications and helping to mature the organisation within the public eye. The Client: Our client is a well-established housing association operating across multiple sites in the UK.
They are committed to providing quality housing services and support to residents, while also working closely with a variety of stakeholders to ensure the best outcomes for the local communities. The Role: As a Housing Liaison Officer, you will be the vital link between the organisation's management and external partners.
You will provide specialist advice, foster positive relationships, and ensure that housing services meet regulatory and stakeholder requirements.
This is an excellent opportunity for someone with strong negotiation and relationship-building skills who enjoys working in a dynamic, multi-site environment.
This position is primarily remote, there may be a need to attend office or stakeholder sites a few times a month.
Ability to work from which office is closest to you (multiple sites across UK). Key Responsibilities:
Act as the primary liaison between external stakeholders (including local authorities, community groups, and service providers) and internal management.
Provide expert advice on housing policies, regulatory compliance, and service delivery.
Ensure that all communications and agreements between stakeholders and management are aligned with organisational goals.
Work collaboratively with internal teams to improve service delivery and address any concerns raised by stakeholders.
Attend meetings and represent the organisation at external forums, promoting our values and objectives.
Lobbying and laying groundwork to spearhead the success of the strategy.
About You:
Proven experience in a liaison, housing, or stakeholder management role is essential.
Strong understanding of housing policies and regulations.
Experience within a Housing Association, local government authority, or similar.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships.
Ability to work autonomously, manage multiple priorities, and provide clear advice to senior management.
A proactive and solution-focused approach to challenges.
Benefits:
Competitive salary of £39,286 per annum
Generous holiday entitlement and pension scheme
Flexible working arrangements
How to Apply: To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role further ....Read more...
Type: Permanent Location: Stockton-on-Tees, England
Salary / Rate: Up to £39286.00 per annum
Posted: 2024-09-27 15:27:36
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Housing Liaison Officer External Affairs Specialist Remote/Hybrid Salary: £39,286 per annum Contract: Full-time, Permanent We have an exciting opportunity to join a Housing Association as a Housing Liaison Officer / External Affairs Specialist, dealing with high level customer communications and helping to mature the organisation within the public eye. The Client: Our client is a well-established housing association operating across multiple sites in the UK.
They are committed to providing quality housing services and support to residents, while also working closely with a variety of stakeholders to ensure the best outcomes for the local communities. The Role: As a Housing Liaison Officer, you will be the vital link between the organisation's management and external partners.
You will provide specialist advice, foster positive relationships, and ensure that housing services meet regulatory and stakeholder requirements.
This is an excellent opportunity for someone with strong negotiation and relationship-building skills who enjoys working in a dynamic, multi-site environment.
This position is primarily remote, there may be a need to attend office or stakeholder sites a few times a month.
Ability to work from which office is closest to you (multiple sites across UK). Key Responsibilities:
Act as the primary liaison between external stakeholders (including local authorities, community groups, and service providers) and internal management.
Provide expert advice on housing policies, regulatory compliance, and service delivery.
Ensure that all communications and agreements between stakeholders and management are aligned with organisational goals.
Work collaboratively with internal teams to improve service delivery and address any concerns raised by stakeholders.
Attend meetings and represent the organisation at external forums, promoting our values and objectives.
Lobbying and laying groundwork to spearhead the success of the strategy.
About You:
Proven experience in a liaison, housing, or stakeholder management role is essential.
Strong understanding of housing policies and regulations.
Experience within a Housing Association, local government authority, or similar.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships.
Ability to work autonomously, manage multiple priorities, and provide clear advice to senior management.
A proactive and solution-focused approach to challenges.
Benefits:
Competitive salary of £39,286 per annum
Generous holiday entitlement and pension scheme
Flexible working arrangements
How to Apply: To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role further ....Read more...
Type: Permanent Location: Camberley, England
Salary / Rate: Up to £39286.00 per annum
Posted: 2024-09-27 15:25:32
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Housing Liaison Officer External Affairs Specialist Remote/Hybrid Salary: £39,286 per annum Contract: Full-time, Permanent We have an exciting opportunity to join a Housing Association as a Housing Liaison Officer / External Affairs Specialist, dealing with high level customer communications and helping to mature the organisation within the public eye. The Client: Our client is a well-established housing association operating across multiple sites in the UK.
They are committed to providing quality housing services and support to residents, while also working closely with a variety of stakeholders to ensure the best outcomes for the local communities. The Role: As a Housing Liaison Officer, you will be the vital link between the organisation's management and external partners.
You will provide specialist advice, foster positive relationships, and ensure that housing services meet regulatory and stakeholder requirements.
This is an excellent opportunity for someone with strong negotiation and relationship-building skills who enjoys working in a dynamic, multi-site environment.
This position is primarily remote, there may be a need to attend office or stakeholder sites a few times a month.
Ability to work from which office is closest to you (multiple sites across UK). Key Responsibilities:
Act as the primary liaison between external stakeholders (including local authorities, community groups, and service providers) and internal management.
Provide expert advice on housing policies, regulatory compliance, and service delivery.
Ensure that all communications and agreements between stakeholders and management are aligned with organisational goals.
Work collaboratively with internal teams to improve service delivery and address any concerns raised by stakeholders.
Attend meetings and represent the organisation at external forums, promoting our values and objectives.
Lobbying and laying groundwork to spearhead the success of the strategy.
About You:
Proven experience in a liaison, housing, or stakeholder management role is essential.
Strong understanding of housing policies and regulations.
Experience within a Housing Association, local government authority, or similar.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships.
Ability to work autonomously, manage multiple priorities, and provide clear advice to senior management.
A proactive and solution-focused approach to challenges.
Benefits:
Competitive salary of £39,286 per annum
Generous holiday entitlement and pension scheme
Flexible working arrangements
How to Apply: To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role further ....Read more...
Type: Permanent Location: Bradford, England
Salary / Rate: Up to £39286.00 per annum
Posted: 2024-09-27 15:23:50
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Job Title - Tenancy Management & Resettlement Officer
Location - Lewisham
Contract - 12 Months
Hours - 35
Role summary - We are looking for a dedicated Tenancy Management Resettlement Officer to join our clients team.
In this role, you will play a vital part in supporting tenants, managing housing issues, and helping individuals transition into stable, long-term housing.
Key Duties and Responsibilities:
Support tenants in maintaining their tenancies and improving their quality of life.
Assist with resettlement processes, ensuring tenants move into suitable housing.
Provide advice and support on housing-related issues, including rent payments and housing benefits.
Conduct property inspections to ensure compliance with housing standards.
Liaise with external agencies to support tenants with additional needs.
Keep accurate records of tenant interactions and housing issues.
Mediate disputes between tenants and landlords to ensure successful tenancy management.
Qualifications and Experience:
Experience in tenancy management or resettlement work.
Strong knowledge of housing legislation and tenant rights.
Ability to manage a caseload effectively and prioritize tasks.
Excellent communication and interpersonal skills to work with a diverse group of clients.
Proficiency in record-keeping and report writing.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Type: Contract Location: South East London, England
Salary / Rate: Up to £21.92 per hour + PAYE. LTD RATE - £26.15
Posted: 2024-09-26 09:21:09
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Job Title - Leasehold Officer
Location - Camden
Contract - Temp
Hours - 28
Role summary - We are currently recruiting on behalf of a leading housing provider for a Leasehold Officer to manage their over 55s retirement schemes.
This is a fantastic opportunity for someone with a strong background in housing management, particularly in working with older adults and those with vulnerabilities.
NOT CARE OR SUPPORT based at an older people scheme in Camden, will need to go to Ealing as well.
Independent living.
28 hours a week - POTENTIAL TEMP TO PERM OPPORTUNITY FOR THE RIGHT PERSON.
Monday in Camden 9am to 5pm, Tuesday all day and Wednesday morning at one of the NHG offices Hammersmith or King's Cross, Wednesday afternoon in Ealing Schemes (x2) Thursday in Camden scheme.
DO NOT WORK ON A FRIDAY
Need someone who has experience in Leaseholder but will consider transferrable skills, Housing Management experience, preferably around over 55's schemes.
ENHANCED DBS IS REQUIRED, IDEALLY WILL ALREADY HAVE ONE THAT HAS BEEN DONE IN THE LAST 3 YEARS.
IF UPDATE SERVICE IT IS TRANSFERRABLE
Key Responsibilities:
Welcoming new residents and explaining their lease terms and service charges.
Conducting regular welfare checks and updating support plans for residents, ensuring their safety and wellbeing.
Managing property maintenance and repairs, liaising with contractors, and ensuring high standards in communal areas.
Overseeing health and safety compliance, including fire risk assessments.
Ensuring timely collection of ground rent and service charges, managing debt recovery, and working with the management team on budget setting.
Requirements:
Previous experience providing customer-focused services, ideally within housing or with similar customer groups.
Strong communication skills, both written and verbal, with the ability to engage effectively with residents and colleagues.
Knowledge of relevant legislation, housing policy, and best practices.
Experience working across teams and external agencies to deliver a high-quality service.
IT proficiency, including basic MS Office skills and familiarity with housing management systems like Northgate or Inform.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Type: Contract Location: Camden, England
Salary / Rate: Up to £16.76 per hour + PAYE. LTD RATE - £21.68
Posted: 2024-09-24 12:19:10
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Temporary Accommodation Procurement Officer Camden, London Temporary - 3 Months Full Time Summary We are looking for an experienced Temporary Accommodation Procurement Officer to join a team based in Camden.
This role is vital in securing temporary accommodation for residents in housing need and managing relationships with landlords and accommodation providers. THE ROLE As the Temporary Accommodation Procurement Officer, you will be responsible for ensuring the council has access to a range of temporary accommodation solutions.
Your key responsibilities include:
Procuring suitable temporary accommodation to meet the council's statutory obligations.
Developing and maintaining relationships with private landlords, letting agents, and accommodation providers.
Negotiating competitive rental rates and terms to secure cost-effective housing solutions.
Ensuring compliance with housing legislation and local policy in securing accommodation.
Managing contracts with accommodation providers and ensuring standards are met.
Supporting the placement of families and individuals into appropriate temporary housing.
Monitoring performance and ensuring value for money in the council's temporary accommodation strategy.
THE CANDIDATE The ideal candidate will have previous experience in a similar role within housing procurement or property management.
Additional requirements include:
Strong negotiation skills and the ability to secure cost-effective accommodation solutions.
Experience working with private sector landlords and managing accommodation contracts.
Knowledge of housing legislation, particularly related to temporary accommodation.
Ability to manage multiple contracts and relationships with external providers.
Excellent communication and organisational skills to deliver high-quality service.
THE CONTRACT 3 months, temp ongoing The pay range for the role is £24.00 to £26.00 per hour LTD company rate.
The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If you know someone who might be interested, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Camden, England
Salary / Rate: £20.46 - £22.17 per hour
Posted: 2024-09-18 14:41:53
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Homelessness Prevention Advisor Camden, London Temporary Full Time We are seeking a dedicated and skilled Homelessness Prevention Advisor to join a team based in Camden on a full-time temporary ongoing basis.
The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community.
This role requires in-depth knowledge of housing legislation and welfare benefits.
This is a specialist role that works closely with homelessness, in compliance with the Council's obligations under the Housing Act 1996.
Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Role Expectations
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
The pay range for the role is £23.00 to £25.00 per hour LTD company rate.
The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Camden, England
Salary / Rate: £19.61 - £21.31 per hour
Posted: 2024-09-18 14:11:06
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Housing Options and Homeless Prevention Manager Hillingdon Temporary - 6 Months Full Time Summary We are seeking a dedicated and experienced Housing Options and Homeless Prevention Manager to lead based in Hillingdon and manage their housing services.
This role is crucial for delivering high-quality housing advice and preventing homelessness within the community. THE ROLE As the Housing Options and Homeless Prevention Manager, you will oversee the Housing Options, Move-On, and Homeless Prevention service.
Your key responsibilities include:
Leading and managing the Housing Options, Move-On, and Homeless Prevention teams, ensuring effective performance and development.
Delivering accurate, flexible, and responsive housing advice, including low-cost home ownership and preventing homelessness.
Managing operational service delivery to meet performance targets and maintain a resident-first culture.
Developing and implementing strategic improvements to enhance service delivery and meet corporate priorities.
Building and maintaining relationships with private sector landlords and housing partners to secure suitable accommodation.
Handling complex cases, including complaints and judicial reviews, and ensuring compliance with statutory requirements.
Overseeing budget management and financial monitoring for the service area.
THE CANDIDATE The ideal candidate will have significant management experience in a similar role within housing or a related field.
Additional requirements include:
Proven track record in managing demand-led teams and complex case work.
Experience with housing legislation, policy, and case management systems.
Successful history of implementing innovative, cost-effective solutions and managing complex projects.
Ability to manage budgets effectively and develop performance improvement initiatives.
Strong skills in negotiation, project management, and cross-service collaboration.
THE CONTRACT 6 months, potential for extension or temp to perm The pay range for the role is £34.00 to £36.00 per hour LTD company rate.
The PAYE equivalent is £28.99 to £30.69 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the If you know someone who might be interested, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Hillingdon, England
Salary / Rate: £28.99 - £30.69 per hour
Posted: 2024-09-18 13:55:01
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Job Title - Home Purchase and Acquisitions Officer
Location -London SE1
Contract - Temp ongoing.
Hours - 36
Role summary - Our client is looking for a dedicated Home Purchase and Acquisitions Officer to manage various property purchase schemes on behalf of the Client.
The role includes facilitating rehousing for regeneration projects, shared equity, and other schemes that increase the companies housing stock.
You will be responsible for financial assessments, overseeing a small, shared ownership portfolio, and ensuring a smooth transition for new homeowners.
Key Responsibilities:
Assist with rehousing homeowners affected by regeneration, addressing concerns, and ensuring smooth relocations.
Manage the Cash Incentive schemes and other property purchasing processes.
Oversee the shared ownership portfolio, including rent and service charge collection, staircasing, and adherence to the Debt Recovery Protocol.
Liaise with various stakeholders, including solicitors, surveyors, and external valuers, to ensure compliance and financial integrity.
Administer payment processes within the companies's financial procedures.
Stay updated on relevant legislation and ensure compliance with anti-money laundering and fraud detection regulations.
Requirements:
Strong knowledge of leasehold management and home purchase schemes.
Experience supporting residents with rehousing, ideally within regeneration projects.
Ability to manage a multifaceted workload and meet deadlines.
Experience dealing with sensitive resident issues and communicating effectively both orally and in writing.
Familiarity with financial management, particularly in home purchase schemes.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: West End, England
Salary / Rate: Up to £19.11 per hour + PAYE. LTD RATE - £22.54
Posted: 2024-09-18 11:44:50
