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One of Devon's largest Housing Associations is recruiting for a Housing Worker to provide a robust housing management service within one of their supported housing services for those with .mental health support needs, across Paignton and Torquay The Services This Housing Worker role is based across three services, one in Paignton and two in Torquay, which provide a supported housing service for residents with mental health support needs.
The services have Support Workers in place to work with residents on support needs, and Housing Workers to manage the tenancy sustainment and health and safety side of the service.
The Role In this Housing Worker role you will be required to work with other agencies and signpost clients when necessary to link in with those agencies and provide on-going support around engagement.
This will include the following tasks and responsibilities:
Maximise rent and service charge income by ensuring that losses through arrears and voids are minimised through effective arrears recovery and void management
Meeting with service users to assist with budgeting, for bill paying, tenancy sustainment etc
Liaise with the Services Manager and work closely with the local authority and other partners ensuring appropriate referrals are made and that the service has a referral process and eligibility criteria in place.
Manage the waiting list for accommodation and establish applicants' priority for accommodation according to agreed criteria
Take a proactive approach to the prevention of anti-social behaviour (ASB) including effective partnership working
Take effective and timely action in respect of breaches of occupancy agreements.
Target support for residents who are failing to comply with their occupancy agreements
Pre void inspection and liaison of void work/completion.
Carrying out alarm checks at the service (lifeline and fire systems)
Reporting repairs, ensuring they are resolved in timely fashion
The Candidate To be considered for this Housing Worker role you will require previous experience working within housing management, including knowledge of voids and allocations; rent accounts and arrears management; service charges; resident involvement; knowledge of partnership working.
You will need to be able to deal with anti-social behaviour and have knowledge of a wide range of support needs, including homelessness, mental health issues, substance abuse and domestic violence.
As the service covers 3 services across Paignton and Torquay, you must have the ability to commute to both areas - you will have flexibility to manage your own time to cover the services in a manner which best suits.
Due to the nature of clients you will be supporting in this role, to apply you will require an enhanced DBS on the update service. The Contract This is a full time, Housing Worker role, working 37.5 hours per week on an initial 8 week contract, with a strong chance of extension or even becoming permanent.
Referral Bonus If this Housing Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Housing Worker role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Housing Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Torquay, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: Up to £13.53 per hour
Posted: 2022-05-11 15:48:01
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Job Title: Repairs Scheduler Locations: Croydon, CR0 Contract Type: Temporary Ongoing Work Pattern: Monday-Friday 37 hours per week Start Date: ASAP A new opportunity has become available for an administrator who will be responsible for ensuring the effective deployment of Operatives and booking of repairs appointments.
This will involve providing a customer focussed efficient and effective repairs service to customers by responding to telephone calls, understanding the repair request and agreeing with the customer a suitable time for the tradesperson to call.
Essential Criteria:
Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Croydon, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £13.94 per hour
Posted: 2022-05-11 10:45:12
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Job Title: Housing Customer service advisor (Repairs) Work Location: - London E15 Contract Type: Ongoing temporary Weekly Hours: 36 Hours per week - Monday to Friday (2 Days WFH) Start Date: ASAPOur client is looking for an experienced Housing Customer Service Advisor to provide an excellent customer experience within the new build homes team.
You will be dealing with and coordinating incoming enquiries regarding resident's properties.
Ensuring that the customers journey is responsive, professional and provides satisfaction.Key responsibilities
Assisting with administration tasks for the rest of the team
Dealing with incoming enquiries in a professional manner
Being the main point of contact for our residents, answering calls and emails
Effectively managing defects, repairs and complaints
Ensuring that the customers journey is responsive, professional and provides satisfactionEssential Criteria
Experience working with new build homes snagging and repairs
Experience of working in a customer service environment within social housing
Demonstrable capability of customer service soft skills including empathy and taking ownership
Good organisational ability, efficiency and the ability to prioritise and multi task
Ability to work on own initiative and remain calm under pressure
Good communication skills, both verbal and written
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Ilford, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £13 - £14 per hour
Posted: 2022-05-09 10:19:34
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One of the largest charities in the UK is currently recruiting for a Supported Housing Officer to provide an excellent housing related support service to their residents in High WycombeThe Role This role is part of a small team delivering accommodation and support to local individuals and the focus of the role is to delivery support in a person-centred way, aiming to understand the strengths of individuals.
Residents will be supported to get the most from their accommodation placement while also planning for their future and more independent living. This will include the following tasks and responsibilities:
Provide high quality housing support to residents, including person centred support plans, risk assessments, advice, and guidance.
Actively engage with residents to maximise the benefits of their stay at the service
Work towards and achieve the agreed Key Performance Indicators and performance objectives and ensure a high level of service is provided
To ensure each resident has a clear programme of support in place to help them achieve the independent living skills required for them to progress onto a more or even completely, independent accommodation
To ensure the health and safety of the residents; in supporting them to maintain and further improve their mental health, and to promote their independent living abilities in accordance with their individual support plans, fully involving them in all aspects of the planning and service delivery.
To develop and maintain operational links with key partners and stakeholders keeping them fully informed of the pathways and support needs of the residents.
The Candidate To be considered for this Supported Housing Officer role, you will require previous experience providing housing related support and developing support plans. Additionally, due to the vulnerable nature of the service users you will be working with, you will also require a clean, enhanced DBS.The Contract This is a full time Supported Housing Officer role, working 37 hours per week on a rota including weekends and bank holidays, but no nights.
This is a permanent role, offering a salary of £26,609.Referral Bonus If this Supported Housing Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Supported Housing Officer role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Supported Housing Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Permanent Location: High Wycombe, England
Start: ASAP
Salary / Rate: Up to £26509.00 per annum
Posted: 2022-05-06 15:29:37
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Job Title: Planner Work Pattern: 39 hours per week Contract: Temp ongoing Location: Poole BH12 To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Job Role -
Manage and co-ordinate the diaries of Trade Operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to make best use of the skills and expertise available.
Apply knowledge and skills to ensure that all works orders are accurately logged and retained within in-house systems and appropriately allocated to trades staff or contractors, in that the client priorities for completion are achieved.
Establish and maintain effective, timely and on-going communications with Trade Operatives to monitor the progress of works and take appropriate action with regard to appointment schedules to satisfy tenant requirements.
Deal with repair related work issues as they arise such as unplanned operative absence, complications/delays/variations on site, etc., and manage any necessary changes to appointments in communication with the tenant to directly agree any changes.
Ensure operatives are fully utilised for the day and have sufficient work.
Run and monitor daily reports in order that jobs are kept within target.
Candidate Requirements -
At least 2 years' experience working building maintenance related office environment.
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
Demonstrable customer service skills in a front-line role (face to face or telephony)
Demonstrable knowledge of work planning/scheduling processes and requirements
Proven ability to analyse and solve problems
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Bournemouth, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £11 - £12 per hour
Posted: 2022-05-06 15:28:27
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We're on the lookout for a Neighbourhood Officer working to join the believe housing team on a fixed-term basis for 12 months About the role
You will be required to deliver a proactive, customer focused estate and housing management service across our neighbourhoods.
To deliver outstanding services direct to customers in line with the vision and values of the organisation.
You will also be required to act as an ambassador for believe housing working with internal and external partners to deliver excellent services to the neighbourhoods in which we work.
The post holder will be required to work across all believe housing locations
what's on offer? Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £26,342 - £27,488, some of our top benefits and rewards include:
31-33 days of annual leave
working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
an excellent pension scheme with 16% employer contribution.
Visit the LGPS member site for more details
up to four days paid volunteering leave each year
We've been delighted to see our efforts recognised, here are some of our most recent award highlights from 2021:
Best Companies: ‘2-star outstanding to work for' organisation, #12 in the UK's 25 Best Housing Associations to Work For (the only north east housing association to make the list this year) and the #25 spot in the North East's 30 Best Companies to Work For list
Business of the Year - North East England Chamber Business Award
Housing Organisation of the Year - Chartered Institute of Housing Northern?Awards
Homebuilder of the Year - UK Housing Awards
COVID resilience winner - Northern Housing Awards.
If you are interested in the role then please forward your CV to adam.benouaich@servicecare.org.uk or Call Adam on 01772 208966. ....Read more...
Type: Permanent Location: Seaham, England
Start: ASAP
Salary / Rate: Up to £27488.00 per annum
Posted: 2022-05-06 10:23:05
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Job Title: Data Protection and Policy Officer Salary: £45,000 Hours: 37 hours per week Type: Permanent Based: Sevenoaks, TN13 Role Responsibilities - Lead and take responsibility for compliance with data protection legislation and a culture of privacy by design and default.
Responsibility for delivering government consultation responses and helping the business understand the impact of regulatory changes.
Appointed Data Protection Officer incorporating all statutory obligations set out in Article 39 of the UK GDPR.
Lead, develop and review data protection documentation including relevant policies, privacy notices, data sharing agreements and data protection impact assessments to safeguard.
Report compliance with legislation to relevant audiences for monitoring and accountability purposes.
Lead as expert for data protection providing advice and training and ensuring the business is kept up to date on changes.
Act as the lead contact for the Information Commissioner's Office and key audits and lead on any investigations, outcomes and/or recommendations to mitigate risks.
Collaborate across the organisation to ensure data processing activities meet legislative requirements including reviewing and developing operational systems and processes.
Lead for investigating, responding and implementing actions and outcomes on data protection breaches.
Oversight for all rights requests.
Lead on data protection impact assessments and legitimate interest assessments
Responsible for responding to Government consultations.
Understand the external housing policy, legislative and regulatory environments and apply knowledge to support and manage the impact.
Essential Criteria -
Experience of analysing and interpreting legislation including a detailed understanding of current data protection rules and regulations.
Demonstrable skills in analysing and interpreting legislation to support policy decision making
Good oral and written communication skills across all audiences, including the ability to engage colleagues and present information in a form accessible to audience
Experience of managing multiple, complex tasks in a pressured environment to deliver to deadline and priority
Demonstrable analytical skills and experience of using sound judgement for decision making
Strong ethical standards and high levels of integrity to determine appropriate action
Experienced at establishing effective relationships with colleagues and third parties to enhance services
If you are interested in the role and meet the above criteria, please email me your CV for consideration If you have any questions regarding this role, call Ryan at Service Care Solutions on 01772 208 966 or E-Mail ryan.curwen@servicecare.org.uk ....Read more...
Type: Permanent Location: Sevenoaks, England
Start: June 2022
Duration: Permanent
Salary / Rate: Up to £45000.00 per annum
Posted: 2022-05-05 16:23:50
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A large national charity are recruiting for a Substance & Complex Needs Support Worker to provide housing related support to their complex needs service users with a view to tenancy sustainment and independent living.
The Services This Substance & Complex Needs Support Worker role works within a temporary accommodation service in Borehamwood which provides support to service users with complex needs who have been through homelessness or rough sleeping.
The accommodation consists of 24 separate flats.
Support workers carry a case load of 8 individuals, working with them on underlying support needs, as well as starting to gain stability before moving on to more long-term supported accommodation.
The Role In this Substance & Complex Needs Support Worker role you will work with service users to provide housing support to develop independent living skills and retain independence.
This will include the following skills and independence:
Provide day to day support to a caseload of residents with complex and coexisting needs
To ensure each resident has a clear programme of support in place
Assessing and supporting referrals & residents to recognise their support needs and goals in areas of accommodation, health & wellbeing, employment, education and training.
Helping to identify underlying causes of challenging behaviours and other mental health needs
To provide advocacy and mediation on behalf of the resident where appropriate
Follow up any safeguarding related issues, ensuring they are dealt with effectively
Promote and maintain optimum occupancy levels whilst maintaining a balanced community
Undertake referral assessments to determine the suitability of accommodation and levels of support needs.
Complete all appropriated documentation in relation to incoming residents, including risk assessments, occupancy agreement, benefit related applications.
Monitor and control rent accounts working proactively to reduce arrears.
To carry out regular room / premises checks to ensure compliance with health & safety requirements and in a good state of repair
The Candidate To be considered for this Substance & Complex Needs Support Worker role you will require previous experience working with complex needs service users, have excellent experience of multi-agency working and strong knowledge of homelessness and the housing benefits, and rent payments.
Due to the nature of clients you will be supporting in this role, to apply you will require an enhanced DBS on the update service. The Contract This is a full time Substance & Complex Needs Support Worker role, on an initial 12 week contract, which has an excellent chance of becoming permanent beyond this.
The role is on a rota basis, working on shifts (8:00-16:00 / 10:00-16:00 / 12:00-20:00) over 7 days.
Referral Bonus If this Substance & Complex Needs Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Substance & Complex Needs Support Worker role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Substance & Complex Needs Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Borehamwood, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: Up to £29621 per annum
Posted: 2022-05-03 11:15:55
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Job Title: Works Scheduler Work Pattern: 37 hours per week (Working Rota- 08:00 - 16:00 or 09:15 to 17.15) Contract: Permanent Location: Lyndhurst Salary: £21,933 - £23,620 To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Job Role -
Manage and co-ordinate the diaries of Trade Operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to make best use of the skills and expertise available.
Apply knowledge and skills to ensure that all works orders are accurately logged and retained within in-house systems and appropriately allocated to trades staff or contractors, in that the client priorities for completion are achieved.
Establish and maintain effective, timely and on-going communications with Trade Operatives to monitor the progress of works and take appropriate action with regard to appointment schedules to satisfy tenant requirements.
Deal with repair related work issues as they arise such as unplanned operative absence, complications/delays/variations on site, etc., and manage any necessary changes to appointments in communication with the tenant to directly agree any changes.
Ensure operatives are fully utilised for the day and have sufficient work.
Run and monitor daily reports in order that jobs are kept within target.
Candidate Requirements -
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
Demonstrable customer service skills in a front-line role (face to face or telephony)
Demonstrable knowledge of work planning/scheduling processes and requirements
Proven ability to analyse and solve problems
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Permanent Location: Lyndhurst, England
Start: ASAP
Salary / Rate: £21933.00 - £23620.00 per annum
Posted: 2022-04-27 16:02:17
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A large national charity are recruiting for a Substance & Complex Needs Support Worker to provide housing related support to their complex needs service users with a view to tenancy sustainment and independent living.
The Services This Substance & Complex Needs Support Worker role works within a temporary accommodation service in Borehamwood which provides support to service users with complex needs who have been through homelessness or rough sleeping.
The accommodation consists of 24 separate flats.
Support workers carry a case load of 8 individuals, working with them on underlying support needs, as well as starting to gain stability before moving on to more long-term supported accommodation.
The Role In this Substance & Complex Needs Support Worker role you will work with service users to provide housing support to develop independent living skills and retain independence.
This will include the following skills and independence:
Provide day to day support to a caseload of residents with complex and coexisting needs
To ensure each resident has a clear programme of support in place
Assessing and supporting referrals & residents to recognise their support needs and goals in areas of accommodation, health & wellbeing, employment, education and training.
Helping to identify underlying causes of challenging behaviours and other mental health needs
To provide advocacy and mediation on behalf of the resident where appropriate
Follow up any safeguarding related issues, ensuring they are dealt with effectively
Promote and maintain optimum occupancy levels whilst maintaining a balanced community
Undertake referral assessments to determine the suitability of accommodation and levels of support needs.
Complete all appropriated documentation in relation to incoming residents, including risk assessments, occupancy agreement, benefit related applications.
Monitor and control rent accounts working proactively to reduce arrears.
To carry out regular room / premises checks to ensure compliance with health & safety requirements and in a good state of repair
The Candidate To be considered for this Substance & Complex Needs Support Worker role you will require previous experience working with complex needs service users, have excellent experience of multi-agency working and strong knowledge of homelessness and the housing benefits, and rent payments.
Due to the nature of clients you will be supporting in this role, to apply you will require an enhanced DBS on the update service. The Contract This is a full time Substance & Complex Needs Support Worker role, on an initial 12 week contract, which has an excellent chance of becoming permanent beyond this.
The role is on a rota basis, working on shifts (8:00-16:00 / 10:00-16:00 / 12:00-20:00) over 7 days.
Referral Bonus If this Substance & Complex Needs Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Substance & Complex Needs Support Worker role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Substance & Complex Needs Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Borehamwood, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: Up to £29621 per annum
Posted: 2022-04-27 14:53:09
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Job Title: Works Scheduler/Administrator Work Pattern: 37 hours per week Type: Temp Ongoing Location: Newbury - RG19 To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Job Role -
Provide a first point of contact for scheduling enquiries.
Liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner.
Ensure clients receive a prompt response and are kept informed of progress made.
Apply knowledge and skills to ensure that all works orders are accurately logged and retained within in-house systems and appropriately allocated to trades staff or contractors, in that the client priorities for completion are achieved.
Monitor and track works orders daily providing information to works supervisors on incomplete works or work that requires materials (and order materials) Liaise directly with customers to re schedule or book new appointments for follow on works.
Ensure that all hours worked by trades' staff, and materials/subcontract costs incurred against each job, are appropriately, timely and accurately recorded within the in-house systems, so as to provide for a robust and up to date report process that will confirm overall expenditure to date.
Implement improvements to procedures as directed whilst actively participating in the review of the department and personal working practices to suggest solutions and improvements as necessary.
Ensure operatives are fully utilised for the day and have sufficient work.
Run and monitor daily reports in order that jobs are kept within target.
Candidate Requirements -
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
Demonstrable customer service skills in a front-line role (face to face or telephony)
Demonstrable knowledge of work planning/scheduling processes and requirements
Proven ability to analyse and solve problems
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Thatcham, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £11 - £12 per hour
Posted: 2022-04-27 08:39:35
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I have a new vacancy for a Support Worker in Stockton-on-Tees, which I thought you might be interested in.
A housing association in County Durham are recruiting for a Support Worker to provide housing related support to their service users (16-21) with a view to tenancy sustainment and independent living.
The Services
This Support Worker role works within a service in Stockton-on-Tees which provides accommodation to care leavers, referred through a young person's panel.
The accommodation consists of a block of 10 flats with 1 crash pad, as well as communal facilities which are used by tenants to socialise and for staff to deliver engagement sessions.
The service accommodates young people between the ages of 16-21 and support workers deliver support to the service users in regards to managing a tenancy and developing independent living skills.
The Role
In this Support Worker role you will work with service users to provide housing support to develop independent living skills and retain independence.
This will include the following skills and independence:
Develop and review support plans with clients in a person centred approach
Ensure regular contact with clients to deliver day to day support which contributes to achieving the goals set out in the support plan
Develop and update client risk assessments
Carry out regular health and safety inspections of communal areas
Liaise with customer services and technical services to ensure all repairs are reported and completed satisfactorily
Assist tenants to understand their rights and obligations with respect to their tenancy
Maintain appropriate records for each client, including contact records and emergency contact details
Be responsible for housing management functions in relation to letting properties, managing voids, arrears and ASB
Co-ordinate regular social activities for tenants, hosting and chairing tenants meetings, carry out consultations and encourage tenant involvement and participation.
Liaise with health and social care providers, voluntary agencies and others to assist clients to maintain their tenancy
The Candidate
To be considered for this Support Worker role you will require previous experience working within housing management, including knowledge of tenancy sustainment, voids management etc.
Though not essential, experience of working with young people would be beneficial.
Due to the nature of clients you will be supporting in this role, to apply you will require an enhanced DBS on the update service.
The Contract
This is a bank Support Worker role, working on an ad-hoc basis covering shifts between the hours of 09:00 and 21:00.
The contract will be ongoing, covering the recruitment period for permanent staff, so there is also an opportunity that the role could become permanent with good performance in the role.
Referral Bonus
If this Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply
If you are interested in this Support Worker role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Stockton-on-Tees, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £16.58 per hour
Posted: 2022-04-26 12:00:56
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Job Title: Community Works Scheduler Basis: Full Time Hours: 37 Hours Work Pattern: Monday to Friday Type: Temp ongoing Location: Lambeth, SE11 To support the Repairs team in the delivery of a comprehensive and efficient repairs service to customers using DRS and Northgate systems.
To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximum efficiency of resources to meet defined key performance indicators.
Job Role -
Work within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e.
timescales for repairs, servicing, void turn-around, material distribution), as well as other Customer Promises for which the directorate is responsible
Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and staff to ensure works are completed appropriately & that excellent service is provided
Ensure enquiries are dealt with during, or immediately following, the first contact with the customer.
All enquiries to be processed within agreed performance standards, the Data Protection Act and the Group's confidentiality policy
Undertake a range of administrative and system maintenance duties to ensure that information is up to date, monitored and reported as required, including but not limited to housekeeping tasks, raising official Purchase Orders and other general administrative duties
Candidate Requirements -
Knowledge of DRS and Northgate is preferable
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Lambeth, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £16.78 per hour
Posted: 2022-04-22 10:21:48
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One of the largest housing associations in the South East is recruiting for an experienced Supported Housing Officer to provide a comprehensive housing management service to people living within their supported housing properties across Essex, in order to maintain their independence and support them to maintain their tenancies.
The Services This Supported Housing Officer role works across the Essex area, with residents within their private, housing association owned properties, focussing on their tenancy sustainment.
The focus of the support needs of these particular residents, is Learning Disabilities.
The Role In this Supported Housing Officer role you will work with residents with learning disabilities across your patch, helping them to sustain their tenancies, this will include the following tasks and responsibilities:
To ensure that rent is paid regularly and on time by monitoring rent payments and leading on the recovery of current and former resident arrears, including attending court / evictions
To provide advice and assistance in relation to fulfilling tenancy conditions
To ensure that properties are adequately maintained, including carrying out inspections on occupied and void properties
To provide advice and assistance to tenants on how to use equipment in their own home and to maintain their own personal safety
To offer advice and guidance on keeping the property to a reasonable standard of hygiene.
Advise residents on all aspects of the system to ensure that they maximise their income.
To participate in the setting of service charge budgets and ensure spending is within budgetary limits.
To be responsible for void management of properties within designated patch.
To deal promptly with any form of nuisance / anti-social behavior
To be responsible for health & safety / site checks including fire safety management
Coordinating and supervising repairs and or redecoration at the properties
To encourage and actively promote tenant involvement.
Setting up monthly meetings with residents
The Candidate To be considered for this Supported Housing Officer role you will require previous experience working within housing management, including knowledge of tenancy sustainment, voids management etc.
As the service covers a patch in Essex, you must have be able to drive, with access to a vehicle for work.
Due to the nature of clients you will be supporting in this role, to apply you will require an enhanced DBS on the update service. The Contract This is a full time, Supported Housing Officer role, working 37.5 hours per week on an initial 3 month contract, with a strong chance of extension or even becoming permanent.
Referral Bonus If this Supported Housing Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Supported Housing Officer role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Supported Housing Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Billericay, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £18.07 per hour
Posted: 2022-04-20 10:50:00
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We have a 2 month contract available with a local authority based in west Berkshire.The role is to cover a short term demand and will be office based full time , the role is located in Newbury.
The role is to provide comprehensive housing advice and assistance to prevent and relieve homelessness for all households in housing needs.
If your interested are available please forward your CV to adam.benouaich@servicecare.org.uk or call Adam on 01772 208966.
Type: Permanent Location: Newbury, England
Salary / Rate: £21 - £22 per annum
Posted: 2022-04-20 09:07:15
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A successful local housing association are recruiting for an experienced Scheme Manager in Hull to be responsible for the day-to-day management of a supported housing scheme.
The Role The focus of this Scheme Manager role is to oversee the daily management of the scheme, ensuring the service is up to health and safety standards and providing an excellent support service to it's residents.
This will include the following tasks and responsibilities:
Welcoming new residents to their new home and carrying out inductions.
Providing information to residents to ensure they are up to date with what is happening in their scheme.
Providing residents with advice and support to help them maintain their health and wellbeing.
Ensuring that residents homes and the scheme is secure, safe and well maintained.
Carrying out an annual support plan with each resident, which includes a Personal Emergency Evacuation Plan (PEEP) and any other support and assistance required for a person to live in their home positively and independently.
Providing residents with the opportunity to take part in Resident Engagement programmes and to learn new skills.
Helping residents to understand their rights and responsibilities living in the service.
Carrying out fire alarm, fire extinguisher, emergency lighting and water management checks.
The Candidate To be considered for this Scheme Manager role you will the following skills and experience:
Previous experience gained within the housing sector / supported living environment would be advantageous.
The ability to relate well to people and manage expectations in a positive and calm manner, building positive professional and supportive relationships with residents, contractors, visitors and staff.
A strong desire to deliver and maintain an excellent service to our residents whilst dealing with a high level of queries.
Working knowledge of Microsoft packages and customer management information databases is essential, experience of working with Microsoft Teams is an advantage but not essential as training will be provided.
Due to the need to cover other scheme locations a clean driving license and transport is essential in this role.
Due to the vulnerable nature of service users, you will require an enhanced DBS.
If you have one on the update service, this will be beneficial to your application. The Contract This is a full time, Scheme Manager role on an initial Fixed Term Contract until September 2022, offering a pro rata salary of £21,624.
The role is working 37 hours per week and may have some flexibility for hybrid working.
Referral Bonus If this Scheme Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Scheme Manager role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Scheme Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Kingston Upon Hull, England
Start: ASAP
Duration: 6 Months
Salary / Rate: Up to £21624 per annum
Posted: 2022-04-12 15:40:18
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12 week Temp to perm ( 9 months with a strong possibility of another 12 month extension ) Based In Brighton Working Week: Thursday - Monday 10:30am - 5:30pm We have an amazing opportunity for an experienced Senior Sales Executive to join our Sales & Marketing Team.
This will be an exciting opportunity to be our On-site Senior Sales Executive on one of our iconic developments taking place in Brighton.
Our 369 quality new homes in Brighton will form part of the exciting £300m Home X masterplan.
It will feature the new Optivo homes, student accommodation, state-of-the-art academic buildings and an employment space for new businesses. As a Senior Sales Executive you'll provide an end to end customer sales service for all Shared Ownership sales transactions, ensuring all sales targets and Optivo' s values are upheld.
We're looking for somebody with a strong sales background and experience in on-site Shared ownership sales.
In addition, you'll be passionate about delivering exceptional customer service, you'll be personable, well presented, and composed at all times, and you'll be an active team player, working well with the Sales Manager. You'll lead on sales as directed by the Sales Manager.
You'll achieve agreed sales targets including progressing sales within agreed time limits.
You'll communicate promptly and pro-actively with customers to achieve reservations.
You'll provide regular reports on progress to the Sales Manager..
You'll build strong relationships with internal teams- development, leasehold, aftercare, finance and housing management.
....Read more...
Type: Permanent Location: Brighton, England
Salary / Rate: £24 - £25 per hour
Posted: 2022-04-11 15:34:37
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Housing Needs Officer - Slough We have a vacancy for a Housing Needs Officer based in Slough.
The is an Interim Position to start as soon as possible.
Do you housing needs experience ? Are you available for a Short Term Contract ? If so - please get in tough.
Type: Permanent Location: Slough, England
Salary / Rate: Up to £18 per hour
Posted: 2022-04-11 13:20:21
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JOB TITLE: Property Officer LOCATION: Harrow CONTRACT TYPE: Temp WEEKLY HOURS: 35 Hours WORK PATTERN: 9 - 5 (Mon - Fri) JOB SUMMARY: Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g.
ASB and other requests from leaseholders for services.
RESPONSABILTIES:
To demonstrate a commitment to the Council's Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities
To ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture.
To promote and participate in the council's individual performance appraisal and development initiatives and information management best practice.
To ensure compliance with the council's information security policies and maintain confidentiality.
In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
EXPERIENCE:
Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.
Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments.
Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.
Set up and monitor Direct Debit instructions and process any cheques received appropriately.
Deal effectively and accurately with service charge enquiries, resolving problems or disputes where possible and passing enquiries onto other sections and departments for a response where necessary.
Also, will be required to go through an enhanced DBS check. ....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: £15.34 - £16.34 per hour
Posted: 2022-04-08 14:24:38
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We are working with a housing association recruiting for a Lettings Assistant based in Nottingham.
Its a temporary contract that we have available based in Nottingham- the contract is to run for 3 months.Prepare advertisements for and advertise void properties, appropriate to each tenure type to facilitate lettings, minimising re-let times to give our customers their next home and build sustainable communities.Support Your Home colleagues in ensuring void times are managed within the agreed NCHA annual targets for all reletsSupport allocations and lettings processes by responding to customer enquiries, preparing sign up packs and agreeing incentives to be applied on hard to let properties.Process the termination of tenancies promptly and progress the return of keys to NCHA.Ensure all systems and records are updated and maintained on an accurate and timely basis; producing associated reports on the allocations and void service as and when required.Develop and maintain information required on new housing schemes for customers. ....Read more...
Type: Permanent Location: Nottingham, England
Salary / Rate: Up to £0.00 per annum
Posted: 2022-04-08 10:32:05
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A large, national housing association are recruiting for an experience Tenancy Sustainment Officer to support vulnerable residents, in the Bristol area, who are identified as ‘at risk' with early intervention and preventative outcomes, promoting independent living.
The Role The focus of this Tenancy Sustainment Officer role is to support new and existing customers identified as ‘at risk' with early intervention and preventative outcomes, promoting independent living and empowering customers to address barriers by working in collaboration with key agencies.
You will work closely with affordable housing colleagues across the business to establish new ways of working with customers with a range of life challenges such as financial issues, hardship, housing need, tenancy breach, safeguarding or anti-social behaviour..
This will include the following tasks and responsibilities:
Ensure effective communication with customers in a media that encourages engagement with services
Manage an individual caseload of customers, supporting them to sustain their tenancies and achieve their goals.
Provide specialist support and guidance to front line housing teams in relation to sustainment, intensive housing management services and working with customers who have complex needs to prevent tenancy failure.
Maximize successful tenancies following sign up, supporting customers with an identified need or sustainment risk, working with advocates or supporting agencies, explaining tenancy conditions, rent payment arrangements and expanding financial inclusion
Work with customers to promote independent living, advising on obtaining furniture, setting up utilities, budgeting, registering with medical services, digital inclusion, maximizing income to prevent arrears and providing information on local services
Develop strong working relationships with both internal and external services to deliver positive outcomes, preventing homelessness, working with customers to ensure access for compliance
Assess, identify, and review customer needs following referral from the Affordable Housing Group, providing an intervention-based service, sign posting to and liaising with external agencies
Assist in community safety intervention by working closely with victims and perpetrators to resolve anti-social behaviour and improve property condition where possible as a positive alternative to legal enforcement
Visit vulnerable customers to aid safe and adequate living conditions
Maintain accurate and confidential case management records and databases, keeping up to date handover notes, customer files and data management systems.
The Candidate To be considered for this Tenancy Sustainment Officer role you will the following skills and experience:
Previous experience within a housing support setting
Knowledge of the principles of safeguarding, support planning and risk assessing including an understanding of appropriate escalation routes for high-risk matters
Good knowledge of the benefits system and tenancy sustainment
Must have a clean driving license and access to a vehicle for work
Due to the vulnerable nature of service users, you will require an enhanced DBS.
If you have one on the update service, this will be beneficial to your application. The Contract This is a full time, permanent Tenancy Sustainment Officer role, working 36.25 hours per week Monday to Friday.
This is a permanent role offering a salary of £24,500 and an annual leave allowance of 35 days.
Referral Bonus If this Tenancy Sustainment Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply If you are interested in this Tenancy Sustainment Officer role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Tenancy Sustainment Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Permanent Location: Bristol, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum
Posted: 2022-04-08 09:51:13
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Neighbourhood Officer, Slough.We currently have a vacancy for a Neighbourhood Officer based in Slough.Do you have Housing Officer or Neighbourhood Officer Experience ?Are you able to commute to slough or Live Locally ?If so then please get in touch!!We have a great opportunity with a Local Authority on a Temporary ongoing basis for a Housing Officer.Duties include: tenancy sign-ups, introductory tenancy visits, tenancy audits, estate inspections, mutual exchanges, tenancy successions, and ASB case-work.If you are available and or Interested then please get in touch.
You can call me directly on 01772 208966 or email me your CV to adam.benouaich@servicecare.org.uk. ....Read more...
Type: Contract Location: Slough, England
Start: ASAP
Salary / Rate: Up to £18 per hour
Posted: 2022-04-07 12:45:07
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Job Title: Performance & Quality Officer Work Pattern: 37 hours per week Type: Fixed term Location: Middlesbrough TS2 Purpose of the role - Our client is looking for a Performance & Quality Officer to support the delivery of a new service.
We're looking for strong administrator who can report on and analyse the data that that is held, identifying trends and reporting on performance measures.
Job Role -
Carry out regular internal audit activity to ensure appropriate documentation/procedures are used.
Audit and validate data input on digital systems in relation to customer interventions and identify improvement opportunities.
Provide administrative support including arranging meetings or training provisions.
Highlight risk and compliance issues, ensure that findings are recorded and lead on ensuring that queries and non-compliance issues are efficiently managed to resolution.
Collation and analysis of referral related information for the service, including the production of weekly reporting and trend identification with recommendations to resolve any issues arising, including equality and diversity trends and cohort groups.
Sensitive to the barriers and support needs of those who have been involved in the criminal justice system and provide a seamless service to support them thrive in their local community.
Develop/maintain systems, procedures and management information, to ensure compliance to meet contractual requirements.
Work with sub-contractors to ensure effective implementation and changes are adhered to within the ARCC quality framework and liaise with front line staff to ensure correct completion.
Deliver an effective customer focused approach to problem solving, ensuring that queries and non-compliance issues are efficiently addressed.
Supporting colleagues in the submission of financial claims.
Carry out quality and compliance checks highlighting and correcting non-compliance related issues and trends for action, sharing best practice across the service through the development and delivery of bespoke training for colleagues on any changes to quality procedures/paperwork to ensure a consistent approach and a reduction in non-compliance.
Candidate Requirements -
Experience of tracking and monitoring performance/progress against programme objectives using effective IT solutions and analytical skills.
Ability to set up and manipulate data sets, producing regular reports and analysing trends.
Excellent communication skills (written and verbal) and an ability to identify opportunities, work in partnership and negotiate effectively to achieve positive outcomes.
Effective use of IT, including Microsoft packages and media as appropriate.
Awareness of confidentiality, data protection and ability to maintain it.
Ability to show empathy when handing sensitive matters and complaints.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Middlesbrough, England
Start: ASAP
Duration: 20 months
Salary / Rate: Up to £25221 per annum
Posted: 2022-04-06 08:30:10
