-
Neighbourhood Housing Officer
Location: Ashford Borough Council Salary: £16.75 PAYE - £20 LTD.
P/H. Contract Type: Temp
Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team.
This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.
The Role
As a Neighbourhood Housing Officer, you will:
Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
Promote community cohesion and engagement through active collaboration with tenants and residents.
Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
Assist with income management, ensuring rent accounts are effectively maintained.
Key Responsibilities
Address ASB in partnership with agencies such as the Police and social care.
Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
Provide support for succession, assignment, and amendments to tenancy agreements.
Represent the Council in court for possession cases and enforcement actions.
What We're Looking For
We are seeking a candidate who has:
Experience in housing management, including rent arrears collection and estate management.
A strong understanding of housing-related legislation, ASB management, and welfare benefits.
Excellent communication skills to build effective relationships with tenants and stakeholders.
The ability to work independently and as part of a team, adapting to changing circumstances.
Desirable Qualifications:
HNC/HND or degree in a relevant field.
CIH qualification or equivalent housing-related certification.
Why Join Us?
Ashford Borough Council is committed to fostering community well-being and creating sustainable neighbourhoods.
You will have the opportunity to make a tangible impact while working within a supportive and forward-thinking team.
How to Apply
If you have the skills and experience to excel in this role, we'd love to hear from you! Please submit your application by [insert deadline date].
Join us in making a difference in our community.
....Read more...
Type: Contract Location: Ashford, England
Salary / Rate: Up to £16.75 per hour + PAYE. LTD RATE - £20
Posted: 2024-11-20 16:01:50
-
Property Officer (Leasehold Services) Location: Central or Remote Working Contract: Temp Salary: £20.74 Umbrella per hour.
£17.71 PAYE.
We are working on behalf of a forward-thinking client to recruit a dedicated Property Officer to join their Resident Services team.
This is an exciting opportunity to manage a portfolio of leasehold properties, deliver exceptional services to leaseholders, and play a key role in the financial management of the Housing Revenue Account.
Role Overview
In this pivotal role, you will:
Manage leasehold services for a designated property patch, including Section 20 consultations, service charge calculations, and income recovery.
Provide high-quality advice on leasehold matters, ensuring that lease agreements are upheld, and breaches addressed.
Liaise with internal teams and external stakeholders, including legal advisors and asset managers, to deliver exceptional service to leaseholders.
Lead on statutory consultations, preparing and issuing notices and conducting resident meetings.
Key Responsibilities
Income Management: Oversee service charge billing and recovery, implement payment plans, and promote Direct Debit options.
Statutory Consultations: Manage consultations for major works, ensuring compliance with all legal requirements.
Legal Actions: Support legal processes, prepare tribunal cases, and represent the Council as required.
Customer Relations: Maintain effective communication, resolving queries, and conducting leaseholder surgeries.
What We're Looking For
Knowledge: Expertise in leasehold legislation, including the Landlord and Tenant Act and Commonhold & Leasehold Reform Act.
Skills: Strong financial acumen for service charge calculations and excellent communication skills.
Experience: Proven track record in managing leasehold services, including statutory consultations and debt recovery.
Why Join Us?
Be part of a forward-thinking team committed to delivering outstanding services.
Benefit from professional development opportunities and a supportive work environment.
Play a vital role in maintaining the financial health of the Housing Revenue Account.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: Up to £17.71 per hour + PAYE. LTD RATE - £20.79
Posted: 2024-11-19 10:19:15
-
Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies.
This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A
*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits.
Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Doncaster, England
Salary / Rate: Up to £14.98 per hour + PAYE. LTD RATE - £17.89
Posted: 2024-11-15 10:08:31
-
Job Advert: Housing Officer
Location: Barnet, Brent, Camden and Harrow areas
Rate: £25.85 LTD / £20.43 PAYE
Contract - Temp
About the Role
As a Housing Officer, you'll be a key part of our mission to enhance residents' living experiences.
By actively engaging with our communities, you'll understand their needs and drive continuous improvement in service delivery.
You'll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.
Key Responsibilities
Engage with residents, addressing any concerns regarding their property or living experience.
Foster relationships within the community, being available and proactive.
Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
Effectively set and manage budgets, including service charges, and communicate these with residents.
Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.
Requirements
Previous experience in customer service, ideally within a housing environment.
Strong interpersonal, investigative, and negotiation skills.
Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
IT proficiency, along with strong organizational and analytical skills.
A housing qualification or willingness to work towards one.
Behaviours for Success
Compassionate: Show empathy in your interactions.
Progressive: Embrace opportunities for continuous improvement.
Dependable: Deliver a high level of accountability.
Inclusive: Collaborate effectively with diverse groups.
Empowered: Take ownership of your role and responsibilities.
Apply Today
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.43 per hour + PAYE. LTD RATE - £25.85
Posted: 2024-11-14 09:34:21
-
Job Title: Housing Solutions Officer.
Location: Kingston Contract: Temp 3 months Hours: Part Time 18 hours. Hourly Rate: £18.95 (PAYE) / £22.58 (Umbrella)
Job Purpose: We are seeking a dedicated Housing Solutions Officer to join our client's team in Kingston, focusing on hospital discharge support.
This role involves proactive engagement with individuals facing homelessness or housing insecurity upon hospital discharge, aiming to prevent or alleviate homelessness.
You'll work collaboratively to help these individuals retain their current accommodation or secure alternative housing.
Key Responsibilities:
Provide advice and practical support to clients to prevent or relieve homelessness.
Manage a caseload, delivering tailored housing solutions in line with legal requirements.
Collaborate with hospitals, social services, and various agencies to facilitate smooth discharge planning.
Conduct home visits, attend delayed transfer meetings, and ensure compliance with safeguarding protocols.
Maintain accurate case records, handle inquiries, and meet performance targets.
About You:
To excel in this role, you should have:
Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and relevant housing legislation.
Strong interpersonal and communication skills, with the ability to handle sensitive cases.
Experience with homelessness, housing services, and partnership working.
A proactive, solution-focused approach and the ability to work independently.
How to Apply: For further information or to apply, please get in touch with George Westhead at Service Care Solutions.
....Read more...
Type: Contract Location: Kingston upon Thames, England
Salary / Rate: Up to £18.95 per hour + PAYE. LTD RATE - £22.58
Posted: 2024-11-13 10:56:48
-
Position: Housing Benefits Officer Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour Location: Harrow Contract Type: Temporary, Full-time Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service. Role Highlights:
Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
Work collaboratively with internal departments and external partners.
Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.
What We're Looking For:
Strong knowledge of Housing Benefit legislation and policies.
Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
Excellent communication skills and proficiency in Microsoft Office, especially Excel.
Ability to work autonomously, prioritise effectively, and meet performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: Up to £13.81 per hour + PAYE. LTD RATE - £16.79
Posted: 2024-11-12 08:45:47
-
Job Title: Housing Officer/Senior Housing Officer Location: Teignbridge Contract: Temporary Hours: Full-time
Role Summary: We are seeking a dedicated Housing Officer/Senior Housing Officer to join our clients Private Sector Housing team.
This role focuses on enforcing, maintaining, and enhancing standards in private sector housing.
Key responsibilities include housing enforcement, financial assistance administration, empty homes management, and landlord liaison, ensuring quality housing for Teignbridge residents.
This is a career-grade position offering opportunities for growth and development.
Key Responsibilities:
Conduct property inspections and Housing Health and Safety Rating System (HHSRS) assessments.
Advise tenants, landlords, and agencies on housing standards and legislative compliance.
Collaborate with the Housing Options team to support vulnerable clients and combat harassment and unlawful eviction.
Process grants and loans for housing improvements and adaptations.
Address long-term empty properties by engaging with owners and implementing enforcement actions.
Liaise with contractors, health professionals, and other stakeholders to ensure effective service delivery.
Requirements:
Relevant qualification or equivalent experience in housing or a related field (such as Environmental Health).
HHSRS competency certification or commitment to obtain it.
Strong problem-solving skills, with experience in customer service and negotiation.
Valid driving license and DBS check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Newton Abbot, England
Salary / Rate: Up to £17.53 per hour + PAYE. LTD RATE - £22.06
Posted: 2024-11-07 09:06:43
-
Housing Officer Liverpool £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Liverpool.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Liverpool. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Liverpool, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:00:04
-
Later Living Officer (Sheltered Housing Officer) Location: Enfield, (EN2) Employer: Local Authority Working Hours: 4 days on-site, 1 day remoteAbout the Role: Are you passionate about supporting older adults to achieve their goals and maintain a high quality of life? As a Later Living Officer, you'll provide comprehensive support to residents, empowering them to plan, work towards, and achieve positive outcomes.
You'll manage complex casework involving safeguarding, mental health, domestic abuse, tenancy management, and property condition, working both independently and as part of a dedicated team to enhance the lives of older residents in Enfield.
Key Responsibilities:
Resident Support: Deliver high-quality support to residents, helping them with everything from tenancy management to maintaining a safe living environment.
Complex Case Management: Handle complex cases involving safeguarding, mental health, and antisocial behavior while liaising with relevant community organizations and agencies.
Property Management: Conduct inspections, manage repairs, and ensure all safety and health regulations are met to keep properties safe and well-maintained.
Community Engagement: Work closely with internal and external stakeholders including councillors, community groups, and third-sector organizations to ensure effective service delivery.
Health & Safety Compliance: Carry out regular inspections and ensure all health, safety, and fire safety standards are met.
Requirements:
Essential:
Strong English communication skills, with the ability to converse easily with the public.
Knowledge of housing law and experience in supported housing or housing for the elderly.
Proven experience managing complex casework and delivering tenancy management services.
Knowledge of health, safety, and residents' safety regulations in property management.
Ability to manage multiple priorities in a fast-paced environment.
Desirable:
Experience in supported, sheltered, or extra-care housing.
HOW TO APPLY: To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Enfield, England
Start: ASAP
Duration: 3 months
Salary / Rate: £20 - £24 per hour
Posted: 2024-11-05 10:11:17
-
Job Title: Property Manager
Location: London N1
Contract: Temp
Hours: 35
Salary: £19.34 p/h PAYE.
- £23.14 LTD.
Role Summary:
As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities.
You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships.
Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience.
Key Responsibilities:
Listen to residents' concerns and resolve issues affecting their homes.
Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders.
Actively collaborate with internal and external teams to continuously improve service quality.
Expertly manage service charge budgets, ensuring clear communication with residents.
Communicate updates empathetically and professionally to keep residents informed.
Host community events to encourage open dialogue and address resident concerns directly.
Support resident complaints, working alongside the complaints team to ensure swift and fair resolution.
Conduct investigations and document outcomes transparently, including in anti-social behaviour cases.
Partner with building managers and housing officers to elevate the resident experience.
Oversee health and safety standards, ensuring homes are safe and well-maintained.
Regularly inspect properties to maintain high standards and compliance.
Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams.
Ensure compliance with legal and financial regulations, acting in alignment with internal policies.
Requirements:
Strong customer service background, ideally in a housing context.
Excellent communication skills, both verbal and written, suited for diverse audiences.
Proven resilience and problem-solving abilities.
Experience in investigation, negotiation, and influencing.
Analytical, with a strong focus on customer needs.
Proficient in collaboration, IT skills, and managing deadlines with attention to detail.
Qualification in IRPM, ARMA, or RICS preferred.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £19.38 per hour + PAYE. LTD RATE - £23.14
Posted: 2024-11-05 09:11:39
-
Compliance & Procurement Officer Kingston upon Thames Homelessness & Mental Health Focussed Homelessness Service 12 Weeks 36 hours £18.99 LTD / £16.19 PAYE (inc hol) Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.
Ensure properties meet safety standards and support rough sleeper rehousing placements.
Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
Oversee property management expenditures and payments related to rough sleeper schemes.
Prepare quarterly GLA reports and other required statistical data.
THE CANDIDATE We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.
Proven experience in marketing and procurement of private sector properties with a track record in lettings.
Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
Familiarity with private leasing schemes, including financial and operational considerations.
Understanding of rough sleepers' needs within temporary accommodations.
Skilled in partnership working, negotiation, and case management.
THE CONTRACT
36 hours, Monday to Friday, 9am-5pm
12 weeks with potential for extension or a permanent position
Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee .
mcmillan @ servicecare .
org.
uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £25 ....Read more...
Type: Contract Location: Kingston upon Thames, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: £16.19 - £18.99 per hour
Posted: 2024-11-01 16:35:55
-
Job Title: Homeownership Officer
Location: London SE1
Contract: Temp ongoing
Hours: Full-time
Role Summary: Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services.
In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms.
You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.
Key Responsibilities:
Address day-to-day inquiries related to leasehold and shared ownership.
Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.
Requirements:
Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.57 per hour + PAYE. LTD RATE - £24.56
Posted: 2024-11-01 08:16:54
-
Triage Officer Sevenoaks 6 Month FTC 16 Hours Per Week £14,716 pro-rata (£34,033 FTE)We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.THE ROLE As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services.
You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.
Receive and prioritise referrals for Communities services
Monitor and manage the Communities Hub mailbox
Answer telephone and email queries from internal and external customers
Provide advice to residents on managing debts, maximising income, and sustaining tenancies
Signpost residents to welfare support and external grants as needed
Administer financial transactions, ensuring payments are processed accurately
Coordinate the distribution of food, energy, and fuel vouchers
Deputise for the Performance and Reporting Officer as needed
THE CANDIDATE The ideal candidate will have previous experience in a similar role within the housing or social care sector.
You will also have:
Knowledge of welfare benefits and tenancy sustainment
Understanding of debt-related issues and financial exclusion
Experience using Microsoft Teams, Word, Excel, and Outlook
Strong organisational skills, able to manage competing demands under pressure
Ability to liaise with colleagues, tenants, and external stakeholders
THE CONTRACT
16 Hours Per Week
6 Month Fixed Term Contract
£14,716 pro-rata (£34,033 FTE) per year, plus benefits
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Sevenoaks, England
Start: ASAP
Duration: 6 Month FTC
Salary / Rate: Up to £14716 per annum
Posted: 2024-10-23 09:04:05
-
Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London.
Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: £19.38 - £23.38 per hour + PAYE. LTD RATE - £24.47
Posted: 2024-10-21 11:07:04
-
Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 35
Role summary - One of the largest housing associations in the UK is seeking an experienced Housing Officer to manage a designated patch of 150-200 residents in London.
This is a varied role with a range of responsibilities, ensuring that no two days are the same.
You will be providing an excellent housing management service while supporting and engaging with residents to ensure their needs are met.
Key Responsibilities:
Managing rent accounts and ensuring timely payments
Conducting anti-social behaviour (ASB) interviews and setting action plans
Overseeing void management, including taking back properties, advertising, and re-letting
Conducting inspections for mould and damp
Home visits to residents and addressing their concerns.
Collaborating with internal departments to resolve housing-related issues.
Liaising with external stakeholders including local councils, MPs, and social services
Conducting estate inspections to maintain a high standard of living for residents.
Managing and ensuring repairs are carried out effectively.
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Ability to manage competing demands and work under pressure.
Experience handling customer complaints (desirable)
Problem-solving skills and accountability for work
Respect for diversity and the ability to work inclusively with different stakeholders.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.09 per annum + PAYE. LTD RATE - £22.78
Posted: 2024-10-21 11:01:09
-
Housing Support Worker East London (E2) Homelessness & Mental Health focused Homelessness Service 12 Weeks 40 Hours £15.70 LTD / £13.38 PAYE (inc hol)
This Housing Support Worker role in East London (E2) offers a chance to make a real difference by supporting individuals to stabilise their lives and prepare for independent living.
THE ROLE
You will support homeless individuals with mental health and substance abuse challenges, helping them access appropriate services.
Create a safe and psychologically informed environment
Conduct assessments and develop user-led support plans
Provide high-quality support with life skills and appointments
Manage a caseload of key clients, including those with complex needs
Facilitate group activities
Liaise with internal and external partners
Monitor and report incidents, ensuring compliance with Health and Safety
THE CANDIDATE
The ideal candidate will have experience in a similar role within homelessness and supported housing services.
Experience working with individuals with substance misuse and challenging behaviour
Ability to handle emergency situations calmly
Understanding of safeguarding, health and safety, and personal care needs
Ability to assess risks and create user-led support plans
Knowledge of mental health, substance misuse, and service user involvement
THE CONTRACT
40 Hours Per Week, Early & Late Shifts on 7-day Rota - 8:00 to 16:30 / 13:30 to 22:00
12 Weeks, potential extension or perm
The pay range for the role is £15.70 per hour LTD company rate.
The PAYE equivalent is £13.38 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: City of London, England
Start: ASAP
Duration: 12 Weeks
Salary / Rate: £13.38 - £15.7 per hour
Posted: 2024-10-17 11:54:48
-
Job Title - Case Manager - Tenancy and Estates
Location - Taunton TA1
Contract - Temp ongoing
Hours - 37
Role summary -
We are seeking a dedicated Case Manager to oversee the administration and management of social housing properties.
In this role, you will manage between 550 and 750 tenancies, providing comprehensive support to ensure tenants sustain their housing arrangements.
You will handle all housing-related inquiries, from tenancy advice to managing complex cases involving vulnerable individuals.
Your ability to work independently, manage a diverse range of responsibilities, and provide excellent customer service will be essential.
Key Responsibilities:
Provide advice and information on tenancy and estate management, with a solid understanding of housing law and current regulations.
Ensure compliance with safeguarding practices, addressing low-level nuisance and anti-social behaviour.
Conduct inspections, tenancy checks, and manage health and safety risks in estates and communal areas.
Collaborate closely with multi-agency partners, including social services and police, to support tenants.
Manage tenancy breaches, ensuring timely interventions and, where necessary, escalating cases for legal action.
Maintain accurate records using housing management systems and provide monthly reports on housing activities.
Requirements:
Excellent customer care and communication skills, both face-to-face and via telephone and email.
Strong IT skills, with proficiency in Microsoft Word, Excel, Outlook, and case management systems.
Experience working with vulnerable customers and providing frontline customer service.
Knowledge of welfare benefits and housing compliance is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Taunton, England
Salary / Rate: Up to £16.50 per hour + PAYE. LTD RATE - £21.72
Posted: 2024-10-17 09:33:18
-
Income Officer Sevenoaks Temporary 3 months Full-time 37 Hours THE ROLE As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.
Key responsibilities include:
Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
Managing rent accounts and providing tailored support for tenants to sustain tenancies
Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
Serving Notices of Seeking Possession and representing cases with a high level of accuracy
Supporting tenants with benefit advice and providing referrals for additional support services
Consistently achieving KPI targets to reduce arrears percentages
THE CANDIDATE The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets.
Additional requirements include:
Proven track record in effective income recovery and arrears management
Experience in court representation and legal process management
Strong communication skills for tenant outreach and negotiation
Ability to perform home visits and maintain professional boundaries
Understanding of welfare benefits and referral processes
THE CONTRACT 3 months, with the potential for extension The pay range for the role is £20.00 to £22.00 per hour LTD company rate.
The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further ....Read more...
Type: Contract Location: Sevenoaks, England
Salary / Rate: £17.05 - £18.76 per hour
Posted: 2024-10-15 16:49:51
-
Job title - Business Services Officer Location - London, N1 (Office based 5 days) Contract - Temporary Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota Start Date - AsapThe Role Summary We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team.
The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.
Your key duties within the role will include:
Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
Perform day-to-day maintenance tasks and oversee contractor work.
Deliver post room services, including scanning and distributing incoming post.
Provide first-line support for Audio Visual (AV) systems and workstation issues.
Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
Assist in managing office moves, contractor liaison, and health & safety inspections.
Support the Business Services Manager in budget monitoring and invoice processing.
Organise and support conference facilities, including room setup, AV, and catering needs.
Key requirements
Experience in a fast-paced, customer service-oriented environment.
Prior experience in facilities management or a related field.
Excellent communication skills with the ability to interact effectively with diverse clientele.
Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
Experience managing small-scale projects is a plus.
The pay range for the role is £24.29 per hour LTD company rate.
The PAYE equivalent is £18.48 per hourIf you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.84 per hour
Posted: 2024-10-11 14:09:11
-
Senior Neighbourhood Officer Slough, Berkshire Temporary Full time - HybridWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months.
This is a hybrid role and involves a mix of remote working and patch management.
The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve.
Please note a full UK Driving Licence and access to a vehicle are required for this role.
Requirements
Extensive experience in Housing
Experience of managing and prioritising own workload and ability to work effectively as part of a team
Excellent verbal communication and presentation skills
Knowledge of legal enforcement proceedings via the County Court
Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
Great problem solving abilities
Full UK Driving Licence and access to a vehicle
Role Expectations
Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
Assist in developing annual service plans and programs of work for Housing teams
Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
Work in partnership with key stakeholders and represent the council on key groups when necessary.
The pay range for the role is £23.00 to £25.00 per hour LTD company rate.
The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Slough, England
Salary / Rate: £19.61 - £21.31 per hour
Posted: 2024-10-10 15:11:16
