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Job Title: Senior ICT Engineer/DesignerLocation: County Hall, Preston (Hybrid role)Hours: 37 hours per weekStart Date: 18/11/2024Contract End Date: 07/02/2025 (reviewed 22/10/2025)IR35 Status: Inside IR35Closing Date for Applications: 08/11/2024 at 12:00 PMInterview Date: 12/11/2024
Job Description: Lancashire County Council is recruiting for a Senior ICT Engineer/Designer to join their Digital Services team, working across Architecture & Data, Digital Business Engagement, Strategy & Assurance, and more.
This role will require lead technical expertise in ICT infrastructure and application support, ensuring high-level design, implementation, and maintenance.
Key Responsibilities:
Lead the design and build of ICT solutions and manage small teams where necessary.
Provide operational ICT support, including 2nd and 3rd line emergency on-call assistance.
Take ownership of solution designs, monitoring performance, and recommending enhancements.
Assist with disaster recovery efforts and ensure adherence to ITIL operational procedures.
Lead discussions with suppliers, oversee design deliverables, and mentor junior team members.
Required Skills:
Experience with Umbraco versions (version 7 and cloud), site migration, plugin development, and AD authentication integration.
Expertise in .NET core, Bootstrap 5, and JQuery.
Knowledge in building custom templates using Umbraco and CSHTML.
This hybrid role offers flexibility, with on-site work at County Hall, Preston, as required.
For full details, please see the attached job description.
How to Apply:To apply, submit your CV by 08/11/2024 at 12:00 PM.
For any queries, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk or 01772 208962
Service Care Solutions are proud to assist Lancashire County Council in this recruitment process. ....Read more...
Type: Contract Location: City of Preston, England
Start: asap
Duration: asap
Salary / Rate: £24.58 - £30.40 per hour
Posted: 2024-10-24 15:37:28
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Service Care Solutions is proud to be supporting the Metropolitan Police in recruiting for this vital role within CTPHQ (Counter Terrorism Policing Headquarters).
Location: Empress State Building, Empress Approach, Lillie Road, London, SW6 1TR
Salary: £475 - £600 per day
We are seeking an experienced Technical Project Manager to join CTPHQ.
This is a unique opportunity to contribute to critical projects that support counter-terrorism efforts.
Key Responsibilities:
Technical Expertise: Understand and translate technical requirements by working closely with technical architects and business analysts.
Project Management: Manage project plans, understand business cases, and clearly articulate requirements to non-technical stakeholders.
Supplier and Team Management: Collaborate with suppliers or in-house development teams and address non-functional requirements.
Stakeholder Communication: Simplify complex technical information for various stakeholders, ensuring clarity and understanding.
Key Requirements:
Proven experience as a Technical Project Manager in a similar, high-stakes environment.
Strong technical background with the ability to liaise effectively with technical teams.
Demonstrated success in managing and delivering complex projects.
Exceptional communication skills, particularly in translating technical details into layman's terms.
Important Application Requirement:
Candidates must have current vetting clearance from Reed or Warwickshire Constabulary.
You are required to provide evidence of this clearance at the time of application by emailing it directly with your CV.
How to Apply:
To apply, please send your CV and evidence of your vetting clearance to: Lewis.Ashcroft@servicecare.org.ukFor further inquiries, call 01772 208962 ....Read more...
Type: Contract Location: South West London, England
Start: 12 Months +
Duration: 12 Month+
Salary / Rate: £525 - £550 per day
Posted: 2024-10-24 14:53:09
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Service Care Solutions is proud to be supporting CTPHQ (Counter Terrorism Policing Headquarters) in recruiting for this essential role.
Location: Empress State Building, Empress Approach, Lillie Road, London SW6 1TR
Contract Type: Contract (Inside IR35)
Pay Rate: £550 per day (Umbrella)
Hours: Full-time, 5 days a week
Business Area: CTPHQ (Counter Terrorism Policing Headquarters)
About the Role:
We are looking for an experienced Operating Model Consultant to join the Change Pillar within CTPHQ.
In this critical role, you will focus on shaping and refining business operating models, particularly within the context of organisational design.
This will include developing people structures, improving access to information, and refining governance frameworks.
As the primary design analyst on various projects, you will work autonomously, while regularly collaborating with supervisors for guidance.
Key Responsibilities:
Design and modify business operating models to improve organisational effectiveness.
Specialise in organisational design, including people structures, information management, and governance.
Operate within existing project frameworks, often as the lead design analyst.
Maintain regular communication with supervisors for feedback and support.
Key Requirements:
3-4 years of experience in business operating model development, ideally within a consultancy setting.
Proven organisational design skills, including process development and ways of working.
Ability to work independently, demonstrating confidence and credibility in your approach.
Current security clearance is essential.
Application Instructions:
To be considered for this role, it is essential to provide detailed responses to the following questions alongside your CV:
Provide an example of when you designed a new or amended an existing business operating model.
The nature of the design work you undertook.
Your specific role in the project.
The approach or methodology you used.
The design challenges you encountered.
Please ensure your responses are detailed and align with the key requirements for this position.
How to Apply:
Submit your application, including your CV and the response to the questions, to Lewis.Ashcroft@servicecare.org.uk or call 01772 208962 01772 208962 for more information. ....Read more...
Type: Contract Location: South West London, England
Start: 12 Months +
Salary / Rate: £500 - £550 per day
Posted: 2024-10-24 14:43:02
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IS Project Manager - NWROCU Rate: £23.72 - £30.82 per hour Contract: 12-month contract Location: North West Regional Organised Crime Unit (NWROCU) Job Purpose: The IS Project Manager is responsible for the successful implementation of IS projects assigned by the manager of the ICT projects team, ensuring projects meet agreed specifications, timelines, and budgets.
This role involves identifying the tasks necessary to complete a project, calculating the required resources and budget, and collaborating with system owners and NWROCU teams to ensure smooth execution.
Key Responsibilities:
Develop and agree on project plans, including resources, timelines, and budgets with system owners and key stakeholders.
Manage and coordinate the implementation of IT systems across large and complex organisations.
Monitor and manage project progress to ensure successful completion within defined timelines and costs.
Work with NWROCU users to understand requirements and propose viable IT solutions.
Motivate and coordinate internal project teams and external suppliers, ensuring efficient collaboration.
Negotiate changes with users and manage supplier relationships to meet project specifications and cost targets.
Knowledge and Experience:
Educated to degree level or equivalent.
Completion of a formal training course in the management of ICT projects.
Proven experience in implementing IT systems or similar projects in large organisations.
Familiarity with one or more project management methodologies (e.g., PRINCE2, Agile) and experience using them in multiple projects.
Broad knowledge of different IT systems to assess proposed solutions and understand their impact.
Strong interpersonal skills to liaise with users, understand requirements, and present solutions effectively.
Excellent project management skills to plan, coordinate, and manage all resources and ensure project success.
A diplomatic yet authoritative approach to facilitate cross-functional meetings and manage complex projects.
Contact: If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk. ....Read more...
Type: Contract Location: Warrington, England
Salary / Rate: £23.72 - £30.82 per hour
Posted: 2024-10-24 11:52:05
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Business Analyst - Merseyside ConstabularyRate: £35.58 per hourLocation: Merseyside - Rose Hill
Job Purpose:The Business Analyst will investigate and analyse the force's business activities, recommend changes to enhance efficiency, and coordinate the implementation of those changes.
The role will also involve identifying opportunities for automation and managing its implementation to streamline existing business processes.
Principal Accountabilities:
Act as the intermediary between business users across the force and the technical staff in the ICT department, as well as external partners.
Work with managers and users of current systems to understand business needs and processes.
Align work with the force's overall business improvement plan.
Identify improvement areas by analysing existing processes, consulting management and staff, and benchmarking against other organisations.
Recommend process improvements to eliminate inefficiencies and reduce effort.
Specify and document IT solutions to automate processes in collaboration with the ICT department and system providers.
Manage projects aimed at implementing business process changes and automation.
Document and assess outcomes and resources used before and after proposed changes.
Supervise and coordinate project teams.
Ensure compliance with the ACPO Guidance on the Management of Police Information.
Take responsibility for Health and Safety matters within the scope of the role.
Knowledge and Experience:
Excellent verbal and written communication skills to engage with diverse executives, managers, staff, and technical experts.
Proven track record in business analysis, process automation, and improvement within large organisations.
Strong analytical skills to interpret business needs and develop process maps and specifications.
In-depth knowledge of IT applications and Business Process Management software.
Project management experience to oversee the implementation of recommendations.
A degree or equivalent qualification in computing or related fields is preferred, but equivalent work experience will be considered.
A full clean driving license is required.
Contact:If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk. ....Read more...
Type: Contract Location: Merseyside, England
Salary / Rate: £27.58 - £35.84 per hour
Posted: 2024-10-24 11:24:54
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Technical Architect - Lewisham Rate: Up to £800 per day Contract: Initial 3-month contract Location: Lewisham, London Service Care Solutions is assisting a local authority in their search for an experienced Technical Architect.
This role involves leading the technology architecture function, managing both cloud and on-premise infrastructure, unified communications, networks, and cyber security, while ensuring alignment with the council's digital strategy.
Key Responsibilities:
Lead the design and delivery of secure and scalable technology architecture.
Oversee infrastructure, end-user compute operations, and technology strategy.
Ensure compliance with security standards (e.g., PSN, ISO27001).
Provide expert guidance on technical and digital services, ensuring value for money from suppliers.
Work closely with stakeholders and external partners to design and deliver fit-for-purpose digital solutions.
Skills and Experience:
Proven experience as a Technical Architect in a complex IT environment.
Strong expertise in cyber security, infrastructure management, and digital transformation.
Familiarity with ITIL V3/4 frameworks and security standards.
Experience working within local government or similar public sector organisations is a plus.
Contact: If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk. ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £700 - £800 per day
Posted: 2024-10-24 09:29:49
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Job Opportunity: Data EngineerRate: £450 per dayClient: Somerset Council - County HallStart Date: 28/10/2024End Date: 31/03/2025Hours: 37 per week (09:00 - 17:00)IR35 Status: Inside IR35Location: Remote or Hybrid to suit the candidate
Role OverviewSomerset Council is looking for a skilled Data Engineer to manage data extraction, cleansing, transformation, and modelling from case management systems using Microsoft Fabric.
You will play a vital role in building medallion architectures and supporting projects like social care and revenue & benefits.
The ideal candidate will ensure data quality, develop pipelines, and collaborate with stakeholders to deliver effective solutions.
Responsibilities
Develop and maintain data pipelines for analytics and reporting.
Implement medallion architectures within Microsoft Fabric.
Collaborate with stakeholders to meet data requirements.
Troubleshoot data pipelines to ensure seamless operation.
Document data workflows and support data management initiatives.
Skills and Abilities
Proficiency with Microsoft Fabric and medallion architectures.
Strong skills in SQL and Python.
Experience with data modelling and ETL processes.
Strong communication skills for collaboration and stakeholder engagement.
Commitment to data security and ethical practices.
To Apply:Please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or contact Lewis on 01772 208962.
#DataEngineer #MicrosoftFabric #DataPipelines #SQL #Python #SomersetCouncil #RemoteWork #IR35 #TechJobs ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: £400 - £450 per day
Posted: 2024-10-17 21:17:30
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Job Title: Data Scientist (Generative AI)Pay Rate: £450 per dayHours Per Week: 37.00Start Date: 28/10/2024End Date: 31/03/2025Start Time: 09:00End Time: 17:00Location: Remote or Hybrid working to suit candidate
Role OverviewWe are seeking a highly skilled Data Scientist specialise in Generative AI to join a local authority team.
The selected candidate will leverage Azure OpenAI Studio to develop and integrate AI models that can process various pieces of text, rationalise the data, and produce a consolidated draft output.
This draft will then be evaluated by a human checker, creating a feedback loop that feeds back into the AI system for continuous improvement.
This AI model will then need to be integrated back into operational service applications, ideally through the AI model being called by Python notebooks within Azure Synapse or Microsoft Fabric.
Responsibilities
Develop and deploy Generative AI models using Azure OpenAI Studio.
Integrate AI models into Python notebooks in Azure Synapse or Microsoft Fabric.
Collaborate with data engineers and other key colleagues across the organization to ensure project success.
Support junior data scientists by providing guidance, mentorship, and training.
Maintain a high focus on the ethics and security of personal information throughout the project.
Skills and Abilities
Strong background in Python and SQL.
Proficiency in using Azure OpenAI Studio for Generative AI model development.
Experience with Azure Synapse or Microsoft Fabric for integrating AI models into Python notebooks.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication skills for effective collaboration with colleagues and stakeholders.
Commitment to ethical practices and the security of personal data.
Behaviours
Proactive and self-motivated with a strong work ethic.
Collaborative mindset with a focus on team success.
Adaptable and flexible in a dynamic work environment.
Detail-oriented with a commitment to delivering high-quality work.
To Apply:Please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.
or call 01772 208962 for more information
....Read more...
Type: Contract Location: Somerset, England
Salary / Rate: £350 - £450 per day
Posted: 2024-10-17 13:08:00
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Digital Project Manager - NHS Transformation Team (Gloucester) Recruiter: Service Care Solutions Location: Gloucester NHS Job Type: Temporary Contract Working Hours: Monday to Friday, 9:00 AM to 5:00 PM Pay Rate: £26.50 per hour (Ltd, paid via an umbrella company)
Key Responsibilities:
Manage multiple Trust-led IT projects, ensuring delivery is on time, within budget, and to agreed quality standards.
Provide professional portfolio, programme, and project management services within a wider transformation team.
Work closely with stakeholders to deliver high-quality service, meeting the business needs of the customer.
Act as the technical lead for the team, including managing relationships with third-party vendors.
Oversee IT workstreams related to organisational projects and change management, using recognised project methodologies.
Ensure effective planning, monitoring, and prioritisation of workloads, both individually and within the team.
Provide project highlight reports for status updates to Corporate Systems Groups and Digital Project Groups.
Requirements:
Education: Degree in computing, business management, or related discipline, or equivalent experience.
Project Management Expertise: PRINCE2 or equivalent project management qualification.
Experience: Proven experience managing IT projects and workstreams, preferably within an NHS or similar public sector environment.
Skills: Strong organisational, time management, and prioritisation skills, with the ability to manage a varied workload independently and as part of a team.
Additional Requirements:
Excellent communication and stakeholder management skills.
Ability to work in a fast-paced environment, managing multiple projects simultaneously.
If this sounds of interest please send your CV to andrew.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Gloucestershire, England
Salary / Rate: £26.5 - £26.50 per annum
Posted: 2024-10-16 16:01:11
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Job Advert: Senior Technical Architect - CTP HQ
Rate: £750/day
Clearance: DV Clearance Required
We are seeking a highly skilled Senior Technical Architect to join the National Counter Terrorism Policing Headquarters (NCTPHQ) team.
This role offers an exciting opportunity to lead the architecture and design of critical ICT systems, ensuring that they are secure, resilient, and efficient.
Key Responsibilities:
Document "As-Is" and "To-Be" designs for various ICT projects.
Design solutions and create architecture diagrams and data sets.
Work closely with other architects to align systems with the strategic vision.
Identify technical experiments to validate design decisions.
Ensure dependencies between projects are well documented and accepted.
Essential Experience:
Strong knowledge of Government Security Classifications and the Cabinet Office Security Policy Framework.
Experience in TOGAF and ITIL methodologies.
Expertise in Windows Server, Active Directory, VDI, Microsoft SQL, and AzureAD.
Experience designing network infrastructures (Cisco, TCP/IP, DNS/DHCP).
Experience working with AWS and Well-Architected Frameworks.
Proficiency in Linux environments, VMware Virtualisation, and Python or .NET technologies.
Strong understanding of BPMN and Agile/Waterfall project methodologies.
Desirable:
TOGAF qualification and ITIL Foundation certification.
Ability to manage and prioritize multiple projects efficiently.
Full UK Driving License.
Requirements:
Current DV clearance is essential for this role.
Flexibility to travel to various sites across the UK as needed.
Pay Rate: £750 per day
This is a rare opportunity to be part of the technology team supporting Counter Terrorism Policing, making a real difference in national security.
To apply, please send your updated CV to lewis.ashcroft@servicecare.org.uk or call
*01772 208962 ....Read more...
Type: Contract Location: South West London, England
Start: ASAP
Duration: 12 Month+
Salary / Rate: Up to £750 per day
Posted: 2024-10-16 10:57:04
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Senior Project Manager - National Counter Terrorism Policing Headquarters (NCTPHQ) Location: London (3 days per week onsite)
Service Care Solutions is recruiting for a Senior Project Manager to join the National Counter Terrorism Policing Headquarters (NCTPHQ), overseeing critical projects within the Technology Pillar.
This role requires expertise in data migration and previous experience working in a police environment.
Key Responsibilities:
Lead mid to high complexity projects within the technology portfolio, covering areas such as cloud, applications, infrastructure, and mobility.
Define and implement methodologies, governance, and reporting in line with Portfolio Office standards.
Engage stakeholders and governing forums to influence and support project delivery.
Manage remote and on-site project teams in a dynamic, often reactive environment.
Develop project plans and business cases, and ensure alignment with CTPHQ governance.
Proactively manage risks, issues, and dependencies throughout the project lifecycle.
Manage commercial processes, contract management, and ensure value for money.
Build and maintain stakeholder relationships, resolving problems to benefit operational policing.
Oversee recruitment of technical resources, including niche specialists.
Essential Experience:
Extensive experience in project management within ICT, particularly in secure and complex stakeholder environments.
Strong skills in MS Office tools (including MS Project and Visio), business case development, and governance management.
Experience managing secure technology projects and national-level security accreditation processes.
Ability to manage stakeholders, financial budgets, and commercial contracts effectively.
Proven track record in recruiting technical resources for both contract and permanent roles.
Requirements:
Must hold live SC clearance. Please ensure SC clearance is clearly stated on your CV at submission.
Due to volume of responses, only cleared candidates will be contacted.
Contact: For more information, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk or call 01772 208962 01772 208962 .
#ProjectManagement #DataMigration #CounterTerrorism #Technology #PoliceJobs #SCcleared #NCTPHQ #ServiceCareSolutions #Leadership #Cybe ....Read more...
Type: Contract Location: London, England
Salary / Rate: £600 - £650 per day
Posted: 2024-10-16 10:11:09
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Job Title: Java Developer - ICT Department (NHS Project)Contract: Full-time (37.5 hours per week)Hours: Monday to Friday, 9:00 AM - 5:00 PM
Service Care Solutions is proud to assist the NHS in recruiting a skilled Java Developer for a key project within the healthcare sector.
This role will involve working on the development, support, and maintenance of Java-based applications used by hospitals for clinical audit data submissions and reporting.
Key Responsibilities:
Develop and maintain Java-based applications using a customised open-source framework
Provide technical expertise in software development, including installation, configuration, and solution design
Lead the design and implementation of software solutions that support critical NHS services
Offer third-line user support and collaborate with the technical team
Ensure systems architecture and solution implementation are robust and secure
Transfer knowledge and mentor junior developers within the team
Essential Requirements:
Proven experience in Java development, systems architecture, and software design
Strong analytical and problem-solving skills
Ability to work independently with a high level of initiative
Experience in healthcare or clinical software development is an advantage
This is an exciting opportunity to play a critical role in supporting the NHS and contribute to the development of essential healthcare solutions.
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions:📧 Email: lewis.ashcroft@servicecare.org.uk📞 01772 208962 ....Read more...
Type: Contract Location: Birmingham, England
Salary / Rate: £30 - £40 per hour
Posted: 2024-10-03 15:48:29
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Senior Communications Officer
Location: Gloucestershire
Contract: Temporary (6 month initial)
Rate: £400 Per Day Umbrella (PAYE Inc.
£352.07, PAYE Exc.
£314.15)
Start date: ASAP
*Hybrid Working
*
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions are recruiting on behalf of a local authority in Gloucestershire for an experienced Communications Lead.
This role involves developing and delivering integrated communications and campaign plans to support the One SAP programme, a key initiative for the council.
The successful candidate will engage with stakeholders across various workstreams, create and manage engaging content, and provide strategic communications advice.
If you have a proven track record in digital, media, and marketing communications, along with the ability to manage complex stakeholder challenges, we want to hear from you.
Main responsibilities
Develop and deliver integrated communications and campaign plans that align with the One SAP change strategy.
Engage stakeholders across all workstreams using various channels (media, marketing, digital, internal communications).
Create and manage engaging content (photography, audio, video, online material) and oversee the OneHub website (SharePoint).
Provide constructive challenge and recommend the right communications tools and channels based on evidence and audience insights.
Mentor and support team members, ensuring skill development across all communications disciplines.
Candidate Requirements
Proven experience leading successful digital, media, marketing, and internal communications campaigns.
Strong problem-solving skills in addressing complex stakeholder communications challenges, including experience in political environments.
Excellent communication skills, both written and verbal, with the ability to influence and advise at all levels.
Proficiency in IT systems (Office365/SharePoint), social media platforms, and basic video and image editing tools.
Resilient, adaptable, and organized with the ability to meet challenging deadlines and handle shifting priorities.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. ....Read more...
Type: Contract Location: Gloucester, England
Start: ASAP
Duration: 6 Months
Salary / Rate: £314.15 - £352.07 per annum
Posted: 2024-10-03 09:18:25
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Job Title: EUD Analyst Location: Various locations in Hampshire and the Isle of Wight Contract Length: 6 months from start date Recruiter: Lewis Ashcroft, Service Care Solutions
Are you experienced in ICT operational delivery and ready to make a difference in a dynamic environment? We have an urgent requirement for an End User Device (EUD) Analyst to join the team supporting multiple locations across Hampshire and the Isle of Wight.
Key Responsibilities:
Provide an excellent customer experience by supporting end-users and ensuring minimal disruption to services.
Troubleshoot and resolve EUD incidents, requests, and problems, adhering to Service Level Agreements (SLAs).
Assist in onboarding new starters, ensuring high standards of service and adherence to Experience Level Agreements.
Support moves, projects, and events as required.
Identify service improvements and proactively suggest enhancements to the EUD service.
Follow established procedures, with a focus on asset management governance.
Required Experience and Skills:
Excellent customer service ethos and strong communication skills.
Ability to follow documented procedures and processes.
Experience in troubleshooting and diagnostics, particularly with Windows 10, smartphones, laptops, and desktops.
Experience working in ICT operational delivery, with a focus on resolving incidents and improving services.
Familiarity with ITIL (V3 or V4) and experience using ServiceNow (desirable).
A full UK driving licence is essential, as the role requires travel to multiple locations across the force.
Additional Information:
The role involves working flexibly across various sites, with the possibility of unsocial hours or lone working.
A police-authorised vehicle may be provided where required.
How to Apply:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions.
Contact: Lewis Ashcroft Service Care Solutions Phone: 01172 208962 Email: Lewis.Ashcroft@servicecare.org.uk ....Read more...
Type: Contract Location: Isle of Wight, England
Salary / Rate: £200 - £250 per day
Posted: 2024-10-01 10:42:50
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Job TitleFirst Line Technical Support Engineer
Salary£25,000 - £28,000 per year
Must Haves
At least 1 year of experience working on a help desk
Full UK driving license and use of a car (preferred)
Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure
Knowledge of Windows operating systems - installation and troubleshooting
Experience in monitoring systems and remote access
Experience with ticket systems and data entry
Hybrid WorkingRequired to come into the office 4 days a week
Job DescriptionDue to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team.
Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems.
Key Responsibilities
Managing and resolving IT support tickets and logging data
Monitoring systems and providing remote access support
Supporting customers with PC/laptop hardware issues, identifying and replacing components
Troubleshooting and installing Windows operating systems
Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
Basic server and infrastructure troubleshooting
Assisting with networking and network hardware issues
Required Qualifications & Experience
At least 1 year of help desk experience
Proficiency in Microsoft 365 and Windows operating systems
Strong customer service skills with excellent verbal and written communication
Basic server, infrastructure, and networking knowledge
Full UK driving license and use of a car (preferred but not required)
Additional Benefits
Bonus scheme and performance bonuses
Company pension
Casual dress code
Company events
On-site parking
Additional leave
Sick pay
Job Type
Full-time, Monday to Friday (8-hour shift)
Contact Us
Interested in this role? Contact Lewis Ashcroft at Service Care Solutions:Email: lewis.ashcroft@servicecare.org.uk ....Read more...
Type: Permanent Location: Saffron Walden, England
Salary / Rate: £25000 - £28000.00 per annum
Posted: 2024-09-24 16:09:25
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Job Title: Senior Azure Technical Consultant
Salary£45k - £60k
Must Haves
Bachelor's degree in Computer Science & Information Technology or a related field
Proven experience in an Infrastructure IT or technology consulting role
Proven proficiency in Microsoft 365 and Azure cloud services
Experience with VMware vSphere and other virtualisation technologies
Strong problem-solving, analytical, and communication skills
Ability to explain complex technical concepts to non-technical stakeholders
Experience in pre-sales activities and client-facing roles
Hybrid Working
Required to come into the office 1-2 times per week
Job Description
We are working with our client, an established MSP, who is seeking a Senior Microsoft Azure Technical Consultant to join their growing team.
In this role, you will be responsible for advising clients on transforming their organisations through modern technology solutions.
You will work closely with both technical and non-technical stakeholders to understand business needs, design and implement tailored technology solutions, and provide ongoing support and optimisation.
Key Responsibilities
Pre-Sales Support:
Conduct technical discovery sessions with potential clients to understand their infrastructure and technology requirements
Prepare and deliver technical presentations and demonstrations of proposed solutions
Contribute to the development of proposals and solution designs
Provide technical expertise during client meetings and calls
Assist in estimating project scope, timelines, and resource requirements
Infrastructure Assessment and Design:
Evaluate clients' existing IT infrastructure and cloud services
Analyse data and diagnose issues to identify weaknesses, inefficiencies, and risks
Design hybrid cloud, virtualisation, and other infrastructure solutions to meet client needs
Implementation and Delivery:
Collaborate with relevant teams to plan and execute infrastructure projects
Contribute to the implementation and configuration of solutions such as Microsoft 365, Azure, and VMware
Provide technical guidance and support during the rollout of new technologies
Ongoing Support and Optimisation:
Provide 2nd and 3rd line technical support for complex infrastructure issues
Maintain and optimise storage, backup, and disaster recovery solutions
Conduct regular system health checks and performance audits
Update documentation and procedures as needed
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience in an Infrastructure IT or technology consulting role
Proficiency in Microsoft 365 and Azure cloud services
Experience with VMware vSphere and other virtualisation technologies
Strong problem-solving, analytical, and communication skills
Ability to explain complex technical concepts to non-technical stakeholders
Experience in pre-sales activities and client-facing roles
Contact UsTo apply or for more information, please contact Lewis Ashcroft at Service Care Solutions:
Email: lewis.ashcroft@servicecare.org.ukPhone: 01772 208962 ....Read more...
Type: Contract Location: Saffron Walden, England
Salary / Rate: £45000 - £60000 per annum
Posted: 2024-09-24 15:48:27
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Service Care Solutions is currently recruiting for this exciting role! We are seeking a UX Lead / Head of IT on behalf of our notable client, a leading finance company within the healthcare sector.
This is a permanent position with a hybrid working model (minimum one day per week in the office).
The salary for this role ranges from £95,000 - £120,000 per annum, depending on experience.
About the Role:
Our client specialises in retail point-of-sale credit within the healthcare sector and is looking for a commercially-minded leader who excels in IT management and user experience.
This role combines leadership with hands-on responsibilities, offering an opportunity to make a significant impact on a high-performing team.
The focus is on leadership—building, motivating, and managing a diverse team while ensuring the delivery of key projects and continuous improvement initiatives.
Although a strong technical background is beneficial, the primary focus is on management, communication, and project delivery.
The successful candidate will be a natural leader, capable of driving teams and initiatives forward, but also comfortable rolling up their sleeves when needed.
Key Responsibilities:
Leadership & Team Management:
Lead, mentor, and develop a diverse team of UX/UI designers, developers, and IT professionals (both internal and 3rd party), fostering a high-performance culture.
Provide clear goals, feedback, and support for team members' development.
Act as the liaison between IT/UX departments and business leaders, ensuring effective communication and alignment on priorities.
Manage resource planning, risk management, and stakeholder communication to ensure successful project delivery.
Hands-on Support & Technical Oversight:
Oversee the evolution and maintenance of the company's key systems, including MySQL, PHP, Yii2 MVC stack, and Bootstrap 5 front-end interfaces.
Guide the migration from legacy systems (Node.js, C#, Sage platform) while ensuring access to historical data.
Be willing to step in for technical problem-solving and system improvements when necessary.
Project Management & Delivery:
Lead the delivery of critical IT and UX projects, ensuring they align with business needs, on time and within budget.
Optimise the user experience for internal and external systems, promoting efficiency and usability.
Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.
Maintain focus on the security, scalability, and efficiency of systems to support the company's growth.
Commercial & Communication Excellence:
Align IT and UX strategies with broader business objectives, focusing on growth, cost-efficiency, and customer experience.
Communicate project scope, timelines, and outcomes effectively to non-technical stakeholders.
Manage relationships with third-party vendors to ensure external resources align with business goals.
Essential Skills & Qualifications:
Proven leadership experience in IT or UX, with a track record of delivering key projects.
Strong experience in managing cross-functional teams and driving strategic initiatives.
Knowledge of PHP, MySQL, and MVC frameworks, with an emphasis on people and project management.
Strong commercial acumen with the ability to align technology strategies with business goals.
To apply please contact Lewis.Ashcroft@servicecare.org.uk or call 01772 208962 ....Read more...
Type: Permanent Location: Alderley Edge, England
Salary / Rate: £96000 - £150000 per annum
Posted: 2024-09-18 15:41:49
