-
Job Title: Customer Resolutions Manager Hours: Full time - Monday to Friday Type: Permanent Location: Southwark, SE1 Salary : £48,000 Per annum The Customer Resolution Lead will be responsible for ensuring that the approach to customer dissatisfaction is compliant with the Housing Ombudsman Service complaint handling code, relevant policies and sector standards and making sure that call handlers are providing a progressive, resolution focused experience to customers when things go wrong.Job Role -
Reflect values and behaviours in everything you do to achieve the best outcomes for our customers.
Ensure the organisation is operating within the terms of our own relevant internal policies as well as those of the Housing Ombudsman Service, in particular the complaint handling code.
Be able to analyse data and feedback and communicate the results effectively- provide regular, clear complaint and customer dissatisfaction insight to staff and customers, using learnings to drive service improvements across the organisation.
Create a positive complaint handling culture through customer and staff engagement.
Work across departments to facilitate quick resolution of complaints and members enquiries, looking beyond the circumstances of individual complaints to consider if anything needs to be “put right” in our processes or systems to benefit all customers.
Recognise the importance of customer involvement through consultation and engagement when appropriate.
Correspond with Housing Ombudsman Service as required, ensuring that recommendations and findings are actioned and communicated effectively, completing self-assessments when required.
Monitor complaint and member enquiry case volumes, logging new cases when required and ensuring teams complete within appropriate timescales.
Ensure lessons learnt from complaints, Housing Ombudsman spotlight reports are implemented and documented.
Candidate Requirements -
Line Management experience
Experience of working in a Social Housing setting
An ability to communicate and influence at all levels with an understanding of the importance of building relationships and collaborative working with customers, colleagues and stakeholders.
Knowledge of compliance and performance reporting with strong data and analytical skills.
An understanding of the Housing Ombudsman Service and their terms of membership for housing associations
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Permanent Location: Southwark, England
Start: October 2023
Duration: Permanent
Salary / Rate: Up to £48000.00 per annum
Posted: 2023-09-26 16:27:41
-
Job Title: Customer Service Advisor Locations: Brent Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: AsapYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role -
Providing a front-line service for any enquiries from customers via phone and emails and resolve the enquiry by understanding the customers concerns and offering all suitable options to resolve it.
Responding to these enquiries in a timely manner and ensuring 80% resolution on all issues.
Ensure that clear, comprehensive, and timely records are logged into our systems for all contacts.
Carry out additional administration tasks required that relate to resolving customer contacts.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Brent, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £17.97 per hour
Posted: 2023-09-22 08:36:30
-
Job title - Complaints and Disrepair Co-ordinator
Location -London E17
Contract - Temp Ongoing
Hours - Full Time
The Role Summary
We are looking for a Complaints and Disrepair Co-ordinator to ensure complaints, disrepair, and insurance matters are handled promptly, meeting statutory and policy deadlines.
Analyse complaints and disrepair cases, working with managers and partners to develop action plans for reducing their number and impact on the business.
Your key duties within the role will include:
Respond to complaints and enquiries within prescribed time limits, providing clear, concise, and credible responses.
Provide high-quality responses to formal complaints, utilising available information and input from relevant personnel.
Develop templates for addressing common issues raised in complaints and enquiries, ensuring consistency of responses.
Analyse complaints, disrepair, and insurance cases, identifying lessons learned and recommending actions to prevent recurrence.
Collaborate with various teams and services to provide accurate information and guidance to customers.
Manage correspondence in the early stages of disrepair cases, ensuring compliance with Disrepair Protocol.
Maintain and update databases to reflect outcomes of complaints and findings of fact, keeping records accurate and up to date.
Liaise with the Voids and Litigation Manager to minimise cases referred to lawyers and reduce overall complaints, disrepair, and insurance cases.
Key requirements
Commitment to high standards of customer care, demonstrating sensitivity in dealing with a wide range of customers.
Ability to work under pressure, balance competing priorities, and meet urgent deadlines.
Excellent written and verbal communication skills, capable of writing clear and persuasive letters summarising factual information.
Proficient IT skills, including working with databases and software applications for effective letter and report production.
Understanding of Disrepair Pre-action Protocol and comprehensive knowledge of housing policies, repairs, and maintenance.
Familiarity with housing legislation, council policies, associated guidance, case laws, and the broader housing environment.
Ability to collaborate constructively with other services and agencies to negotiate successful outcomes for customers.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Woodford Green, England
Salary / Rate: Up to £119.92 per day
Posted: 2023-09-20 13:51:00
-
Job Title: Housing Customer Contact Team Leader Locations: Ilford - IG1 Contract Type: Temp ongoing Work Pattern: 36 hours per week Start Date: AsapWe are seeking a proactive and experienced Housing Customer Contact Team Leader to lead our dedicated Customer Contact Team within the Housing Directorate.
If you are passionate about providing exceptional customer service and have experience in team management, this is an exciting opportunity to make a significant impact in the housing sector.Key responsibilities -
Lead and manage the Housing Customer Contact Team, ensuring they provide outstanding customer service to tenants and stakeholders.
Oversee and coordinate customer inquiries, complaints, and requests, ensuring timely and accurate responses.
Develop and implement efficient processes and workflows to streamline customer interactions and enhance service delivery.
Monitor team performance, provide coaching and feedback, and conduct regular performance reviews.
Collaborate with cross-functional teams to address complex customer issues and improve overall service delivery.
Analyse customer feedback and recommend improvements to enhance customer satisfaction and experience.
Maintain up-to-date knowledge of housing policies, regulations, and relevant industry updates to guide the team effectively.
Contribute to the development and implementation of training programs to enhance the team's skills and knowledge.
Generate reports and performance metrics to track team performance and identify areas for improvement.
Represent the Customer Contact Team in internal and external meetings, sharing insights and best practices.
Essential Criteria:
Proven experience in a customer-focused role within the housing sector.
Previous experience in a leadership or supervisory role, leading a team to achieve organisational goals.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Strong organisational and multitasking abilities, with attention to detail and accuracy.
Ability to analyse data and trends to make informed decisions and drive improvements.
Knowledge of housing policies, regulations, and best practices related to customer service.
Proficient in using relevant software and tools to manage customer inquiries and interactions.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Ilford, England
Salary / Rate: Up to £27 per hour
Posted: 2023-09-20 09:45:29
-
Job Title: Repairs Call Handler Location of the job: Maidstone ME14 (office based only) Contract type: Temporary (potential temp to perm) Weekly hours: 37 hours Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents.
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately logging repairs
Offer a speedy, consistent and professional customer experience over the phone
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
Strong IT and Administration skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Maidstone, England
Start: ASAP
Duration: ongoing
Salary / Rate: £12.50 - £13 per hour
Posted: 2023-09-19 12:52:50
-
Job Title: Housing Complaints Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Hammersmith and Fulham Days: Mon - FriOur client is looking for a Housing Complaints Resolution Officer to join their team in Hammersmith and Fulham.
You will be responsible for monitoring and logging incoming MP, complaints and enquiries.Job Role -
You will support the housing team in responding to complaints and enquiries collaborating with colleagues across multiple teams to ensure the response provided follows timescales.
Maintaining and reviewing all information for resident complaints.
Act as the first point of contact for housing residents who wish to make a complaint.
Responsible for coordinating responses for complex and sensitive cases.
Registering complaints and recording, monitoring and report any progress of complaints and compliance.
Ideal Candidate:
Experience resolving complex complaints
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Salary / Rate: Up to £24.76 per hour
Posted: 2023-09-19 09:51:55
-
Job title - Housing Complaints Officer Location -Farringdon EC1M (hybrid working 2 days from home) Contract - Temp Ongoing Hours - Full TimeThe Role Summary Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints serviceYour key duties within the role will include:
The responsibility for investigating and responding to, complaints that have been allocated to you
Excellent organisational / case management skills, with experience of prioritising your own workload, ensuring that complaints, dissatisfaction, MP, Councillor or Executive enquires are responded to within required timescales.
To ensure all complaints and enquiries are dealt with in a professional manner.
Good interpersonal skills and the ability to remain calm and resilient in any difficult situation.
Proactively liaise with the complainant to keep them informed about progress and manage their expectations regarding a realistic outcome.
Having a structured, objective and transparent approach to how you make decisions, being able to assess situations and understand risk
Application of creative solutions to streamline and improve current processes
Providing support and participating in special project work as and when required
I can perform a variety of duties effectively, often changing from one task to another and can manage competing demands.
Providing a comprehensive response addressing all issues raised by the complainant.
Being financially capable of raising and monitoring compensation requests and recovering costs from contractor where necessary
Continuous learning to ensure best practice for complaint handling and resolution
To act upon feedback from the Service Improvement Team to improve complaint handling, resolution, and offers of redress
Key requirements
Knowledge of the housing sector
Awareness of the Housing Ombudsman code of practice
Understanding of Complaints policy and procedure
A logical, thorough, and analytical approach to problem solving
Excellent written communication skills - able to present and communicate in a clear, succinct, and compelling manner
Excellent interpersonal skills, demonstrates empathy with customers and avoids becoming defensive, passive, or aggressive when dealing with conflict.
Ability to manage customer expectations and be clear about what can and can't be done
Results oriented, works efficiently and accurately within set timescales
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Start: ASAP
Salary / Rate: £15 - £15.50 per hour
Posted: 2023-09-19 08:24:37
-
Job Title: Repairs Complaints Officer Location of the job: Southwark SE1 Contract type: Temp - 3 months Weekly hours: 36 hours per week Start date: ASAPJob Purpose The role of the repairs complaints officer is to handle a high volume of cases (up to 50) of stage one repairs complaints You'll need to be confident using own initiative and have the ability to update systems and follow processes in order to resolve complaints quickly and accurately.
Responsibilities
The responsibility for the Repairs Service complaints performance ensuring we meet KPI's.
To provide and promote a professional and good quality service to both internal and
external customers.
To deal with all Repair Service focused complaints in a professional manner, following them
up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General
Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments.
Review
background, complaints history and systems to ensure allocation to Investigating Officer (IO).
Following up where necessary and reporting direct to management/senior management as and when issues arise.Person Specification
Experience of working within a complaint's resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A ‘can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Southwark, England
Duration: ongoing
Salary / Rate: Up to £23 per hour
Posted: 2023-09-13 10:19:09
-
ARCH Finance, have a great opportunity for a full-time customer service executive to join an established Finance team, based in Preston.
This will be a varied role including inbound/outbound calling, and a variety of administration tasks.
This is not a sales based role.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.
You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.
You will need to be driven and have a real desire for customer resolution.
You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
You don't need experience, but you do need a real can do attitude with the willingness to learn.
This is a great opportunity, to build a career in a supportive environment.
What's on offer:
A great team working environment
Fruit deliveries twice weekly
Monthly & quarterly awards ceremonies
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
Lancashire MIND well-being coaching sessions
Annual Profit Share
Quarterly lunch clubs
Your Role will involve:
Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Helping and supporting client with queries and referrals
Assist with the compliance process, ensuring all relevant information is kept updated
Data Collection
Record Keeping on the companies CRM system
Dealing with account enquiries
Candidate and client contact via all communication channels
Achieving KPI's and call figures
What you will to bring to the role:
Effective communication skills, both written and verbal
A good positive can do attitude
Good organisation skills and time management skills
Excellent attention to detail
Ability to prioritise workload
....Read more...
Type: Permanent Location: City of Preston, England
Start: ASAP
Salary / Rate: £22105 - £22650 per annum
Posted: 2023-09-07 14:26:39
-
Do you want to work for a family owned, innovative and technical company? Do you have an interest in renewable energy? Are you technically minded with a passion for customer service and sales? Do you have a full, clean driving licence and your own transport?This could be your next role…We are working with an industry leading, respected business who are looking for an exceptional technical sales professional to join their team.
The ideal candidate will have experience of nurturing current and sourcing new clients, maximising company growth through the conversion of offers to orders and presenting to clients across the country (mainly via video conference but also in person).Other responsibilities include:
PV designs and quotationsKeeping up to date with market trends and changesEnsure understanding of new products and services and attend training when necessaryLiaise with logistical partners to ensure orders are delivered on time
In exchange for your expertise, you will receive:
Company pension25 days annual leaveCompany bonus (depending on financial result of the company)Working from home option (1 day a week)Company car / car rental when required after probation period
Due to the nature of this role, a full clean driving licence is required.Westin Par Recruitment Experts acts as an employment agency for permanent recruitment.
By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be obtained from Westin Par.Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: Sandwich
Start: ASAP
Duration: Permanent
Salary / Rate: £36k per year + Benefits
Posted: 2023-09-06 12:10:46
-
Careline Officer needed with London Borough of Hammersmith and Fulham
Start Date- ASAP
Location - Hammersmith
Duration - initially 3 months
Hours per week - 36 hours per week
Salary - £23.24ltd per hour
Description:
Careline officers are responsible for responding to all telephone and alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
Duty Careline officers are required to visit residents where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc, as appropriate.
Call responders are required to maintain an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.
Call handlers must respond accordingly with all emergency calls from all associated agencies to ascertain a Residents whereabouts by calling all necessary contacts and emergency services as required.
What is required?
Previous customer service or call handling experience.
Full UK driving licence.
If you are interested please call Erin Webbe on 01772 208964 or email me your CV - erin.webbe@servicecare.org.uk
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS;
A specialist, dedicated Social Work consultant offering single point of contact
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast track online services free of charge.
....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Duration: 3 months
Salary / Rate: Up to £23.24 per hour
Posted: 2023-08-30 17:26:21
-
Job Title: Customer Service Manager Locations: Hammersmith and Fulham Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £34.26Role Overview:As a Customer Service Manager, you will be the driving force behind a customer focussed contact service for responsive repairs.
Your leadership will empower your team to consistently provide an exceptional level of customer care, always striving for a 'right first time' approach.
You will collaborate with managers to enhance customer experiences and optimise service effectiveness.Key Responsibilities:
Deliver a high-quality service that aligns with service aims, legislative requirements, and policies, maintaining excellence in service delivery.
Ensure key performance indicators are met, including call and email response times within specified SLAs.
Collaborate closely with client repairs management and contractors to optimize the responsive repairs ordering service.
Work with Resource and Service Planner to ensure efficient staffing and demand forecasting within the customer service centre.
Foster a culture of strong, friendly, and customer-focused service delivery.
Equip your team in the customer service centre with resources, knowledge, and tools to excel in delivering responsive service.
Analyse performance data and customer feedback to identify trends, issues, and opportunities for continuous improvement.
Lead and motivate Customer Service Team Leaders to achieve objectives and targets.
Skills and Experience:
Proven experience in customer service management, demonstrating exceptional leadership skills.
Strong analytical abilities to interpret performance data and derive insights.
Excellent communication and interpersonal skills to motivate, guide, and inspire your team.
Adept at collaborating with various stakeholders to improve service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Salary / Rate: Up to £34.26 per hour
Posted: 2023-08-29 09:53:44
-
ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston.
This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week.
In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.
You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.
You will need to be driven and have a real desire for customer resolution.
You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
Customer interaction is key to the role of customer service advisor, you will be calling candidates that are referred to Arch, to ensure compliant with a full passport/RTW, and email contact with both the candidate and consultant.
What's on offer:
A great team working environment.
Fruit deliveries twice weekly
Salary £14,169
Part time opportunity, working 5hrs per day over a 5-day working week.
There is a high level of flexibility with this role, so happy to discuss options.
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years.
Lancashire MIND well-being coaching sessions
What we're looking for:
We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
Previous experience of working in a busy, office environment is essential.
Delivering strong results across a range of important administrative tasks with demonstrable autonomy
An excellent eye for detail with the ability to use your initiative and follow logic.
Experience of outbound calling and email contact
Strong attention to detail and accuracy
Ability to work well in a busy office environment and prioritise tasks accordingly.
Strong customer service skills
Excellent organisational and time management skills
Effective communication skills, both written and verbal
....Read more...
Type: Permanent Location: City of Preston, England
Start: 04/09/2023
Salary / Rate: Up to £14169 per annum
Posted: 2023-08-26 11:15:17
-
Are you Team Leader / Office Manager seeking a new challenge? Do you have previous experience as a Leader/Manager working within a Contact Centre/Call Centre environment? Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit a highly motivated and enthusiastic Team Leader on a Permanent basis.
Due to a continuous period of growth, our client require someone who can act as a role model, driving world leading patient service and further growth and development of the team.
The successful candidate will lead a team of Patient Care Agents who support patients with helpline enquiries using a range of platforms, providing quality and timely support.
This is a full-time opportunity, based in the Sheffield area.
Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale.
The service is patient-focused and provides outstanding service to their patients.
Job Purpose: Team LeaderSalary: £30,000 per annum + £250 SCS Welcome BonusLocation: Sheffield, South YorkshireWorking Hours: Monday to Friday, 09:00-17:00Contract: 37.5 hours per weekThe post holder will lead and support a specialist team providing world class patient service to patients and key stakeholders. Key Responsibilities:
Ensuring the correct administrative processes are adhered to
In line with agreed standards, oversee achievement of individual and team quality metrics
Manage and resource plan to achieve agreed team targets
Motivate, encourage, inspire and lead from the front
Provide constructive feedback to team members, identify training needs and oversee training and development plans
Facilitating team meetings, workshops and walkthroughs with colleagues and management
Have proven analytical and investigative skills, together with a problem solving proactive approach to regulatory, process and procedural changes
Demonstrate flexibility to adapt to changing practices and work priorities
See the wider picture and continually maintain a holistic approach to complaint handling
Essential
Competent using Information Technologies including MS Office (Outlook and Word)
Positive Outlook and ability to work Under Pressure
Being flexible and willingness to go above and beyond to ensure quality service
Benefits
Intrinsic reward of being part of a team that helps people through their individual patient journey
Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
Monthly Payroll
£250 training allowance
Excellent pay rates
Exceptional referral bonuses
Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to ‘take time out' or just to have a free vacation in a super location
Bonuses
£250 Welcome bonus
£250 Referral bonus
£150 Agency switch bonus
*Terms and conditions apply.
The listed bonuses are paid via Service Care Solutions. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £30000.00 per annum + £250 Sign Up Bonus
Posted: 2023-08-24 17:45:07
-
ARCH Finance, have a great opportunity for a part time customer service executive to join an established Finance team, based in Preston.
This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.
You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.
You will need to be driven and have a real desire for customer resolution.
You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
Your Role will involve:
Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Helping and supporting client with queries and referrals
Complete personal illustrations and email to prospective workers in line with Professional Passport requirements
Assist with the compliance process where required, and ensuring all relevant information is kept updated
Supporting the Account Manager were directed or in his/her absence
Dealing with account enquiries
Candidate and client contact via all communication channels
Achieving KPI's and call figures
What's on offer:
A great team working environment
Fruit deliveries twice weekly
Salary £14,169
Part time opportunity, working 5hrs per day over a 5-day working week
There is a high level of flexibility with this role, so happy to discuss options
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
Lancashire MIND well-being coaching sessions
What we're looking for:
We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
Previous experience of working in a busy, office environment is essential
Delivering strong results across a range of important administrative tasks with demonstrable autonomy
An excellent eye for detail with the ability to use your initiative and follow logic
Experience of outbound calling and email contact
Strong attention to detail and accuracy
Ability to work well in a busy office environment and prioritise tasks accordingly
Strong customer service skills
Excellent organisational and time management skills
Effective communication skills, both written and verbal
....Read more...
Type: Permanent Location: City of Preston, England
Start: 04/09/2023
Duration: ASAP
Salary / Rate: Up to £14169 per annum
Posted: 2023-08-16 18:53:41
-
Job Title: Repairs Call Handler Basis: Temp Ongoing Hours: 37 Hours Work Pattern: Monday - Friday | 8am - 4pm / 9am - 5pm Type: Full-time Location: Havant - PO9 The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and triaging a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.Main Duties:
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, triaging and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Essential
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
Strong IT and Administration skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to David.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Havant, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £15.18 per hour + Umbrella per hour
Posted: 2023-08-16 15:40:18
-
Service Care Solutions is currently in the process of hiring 30 Contact Handlers to collaborate with Leicestershire Police in Leicester.
In the role of a Contact Handler, your responsibilities will include serving as the primary investigating officer for incidents reported via telephone.
This entails offering direction and counsel on the implementation of internal, national, and local protocols across various scenarios, encompassing situations such as missing individuals, road traffic collisions, welfare concerns, and ongoing criminal activities.
Position: Contact Handler
Location: Leicester
Organisation: Leicestershire Police
Key Responsibilities:
Act as the initial investigating officer for telephone-reported incidents.
Provide guidance and advice on internal, national, and local frameworks.
Handle cases including missing persons, road traffic collisions, concerns for welfare, and crimes in action.
Qualities Required:
Ability to work well in crisis situations.
Ability to stay calm under pressure.
Problem-solving skills.
Ability to think on your feet.
Job Details:
Full-time opportunity based at Leicestershire Police Headquarters in Enderby.
Work alongside police officers and staff in the Force Control Room.
Promptly and professionally answer 999/101 emergency/non-emergency calls.
Accurately record calls in line with departmental and national guidelines.
Handle a variety of challenging calls, including sensitive and potentially dangerous situations.
Be trained and supported to manage operational policing incidents.
24-hour, 7-day shift pattern (4 days on, 4 days off), including evenings, nights, and weekends.
Access to secure on-site parking and an on-site 24-hour gym.
Requirements:
Strong communication skills, especially over the telephone.
Ability to quickly and accurately extract information from callers.
Previous customer service or customer-facing experience is beneficial.
Attitude and life experiences that contribute to success in the role.
Compensation:
Starting salary up to £23,100 during the training period.
Top scale of pay for the role is £32,127.
This position appears to be challenging but rewarding, as it involves playing a critical role in emergency response and assisting the people of Leicestershire in their time of need.
The job requires good communication skills, the ability to remain calm under pressure, and a dedication to providing quality service.
The rotating shift pattern reflects the 24/7 nature of the job, and benefits like on-site parking and gym access are provided.
If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place. ....Read more...
Type: Contract Location: Leicester, England
Start: ASAP
Duration: 6 Months
Salary / Rate: £23000 - £32000 per annum
Posted: 2023-08-16 14:22:08
