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Job Title: Customer Service Executive
Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis
Duration: Permanent
Location: Cheadle SK8
Salary £23k
About the Role: We're looking for a passionate and detail-oriented Customer Service Executive to join our team.
This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal Car Buyers and customers through the entire process, including aftercare.
If you thrive in a fast-paced environment and excel at communication and organisation, this could be your next opportunity.
Work hours: Monday to Sunday, 9:00 AM - 8:00 PM on a rota basis.
Flexibility is essential, as weekend and bank holiday shifts are required (time off is provided during the following week for these shifts).
This is an office-based role due to regulatory requirements.
Responsibilities:
Coordinate and submit all required documents and supporting information for car purchases.
Ensure a smooth and efficient handover to the Car Collection Team.
Proactively communicate with customers and dealers to maintain high levels of satisfaction.
Collect customer testimonials and photos from successful purchases.
Provide support to customers post-purchase, addressing any issues or concerns.
Skills and experience:
Excellent organisational and time management skills.
Outstanding attention to detail.
Strong written and verbal communication skills.
Ability to take ownership of tasks and see them through promptly.
Fast-paced administrative or office experience is essential.
Industry experience is beneficial but not required.
A positive, motivated, and passionate attitude toward your role and the business.
What We're Looking For:
We need someone who is self-motivated, eager to learn, and capable of managing multiple tasks efficiently.
While experience in the motor industry is an advantage, your dedication to providing exceptional support and maintaining high standards in all tasks is what will set you apart.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Type: Permanent Location: Cheadle, England
Salary / Rate: Up to £23000.00 per annum
Posted: 2024-12-02 16:29:20
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Job Title: Customer Service Navigator Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Ashton Under Lyne, OL6 Start Date: ASAPAre you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator.
You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.Key Duties and Responsibilities:
Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
Provide guidance on housing benefits, council tax, and other financial aid applications.
Support residents facing financial challenges, offering comprehensive advice on available resources.
Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
Conduct “better off” calculations and connect residents with employment support where applicable.
Maintain accurate records and use customer service systems in line with organizational procedures.
Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
Carry out home visits or operate from outreach venues within Tameside as directed.
Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
Participate in staff meetings and training to enhance service delivery.
Qualifications and Experience:
Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
Proven experience in resolving complex customer inquiries across multiple channels.
Proficient in IT, including Excel and data management.
Strong communication, interpersonal, and team-working skills.
Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Tameside, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-28 15:12:21
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Job Advert: Dispute Resolution Lead Location: London, W6 9EA (Hybrid) Organisation: Notting Hill Genesis Salary: £26.94 PAYE £31.60 Umbrella P hour Contract: Temporary, Monday to Friday, 9:00 am - 5:00 pm (18 November 2024 - 9 February 2025) Working Arrangement: Hybrid (3 days in-office: Tuesday, Wednesday, plus 1 other; 2 days remote)
Key Responsibilities
Act as a subject matter expert in resolving escalated complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code.
Provide excellent customer service via correspondence, phone, or face-to-face interactions.
Draft complex response letters for Heads of Service, Service Directors, and managers at review stages.
Manage communications with the Housing Ombudsman and customers, implementing improvements where necessary.
Identify and mitigate reputational risks, logging lessons learned and supporting operational teams in implementing improvements.
Advise on compensation and complaint reviews, ensuring a robust and fair process.
What We're Looking For
Proven expertise in dispute resolution and complaint management.
Strong written and verbal communication skills with attention to detail.
Ability to manage complex complaints and provide clear, empathetic resolutions.
Familiarity with the Housing Ombudsman Complaint Handling Code is highly desirable.
Commitment to providing a positive experience for residents and meeting diverse customer needs.
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Type: Contract Location: Hammersmith, England
Salary / Rate: Up to £31.60 per hour
Posted: 2024-11-25 10:46:05
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Job Title: Complaints Investigator Locations: London W6, Contract Type: 3 months temporary Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPThe Role Summary
This is a hybrid role with minimum of three days in the office.
We are looking for a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.
You will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards.
This role requires strong communication, organisational, and problem-solving skills, as well as a customer-focused approach to ensure a positive outcome for all parties involved.
Your key duties within the role will include:
Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person, adhering to service standards and meeting diverse customer needs.
Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.
Conduct comprehensive investigations using all available information and documentation, ensuring fairness and impartiality in your approach.
Acknowledge and resolve complaints by project-managing high-quality responses tailored to the individual needs of customers.
Address and resolve complex, ongoing complaints with a proactive and solution-oriented mindset.
Prepare detailed documentation for stage 2 reviews, providing expert guidance to facilitate swift resolutions.
Draft high-level written responses that align with regulatory guidelines and standards for complaint handling.
Process and issue compensation payments promptly, ensuring adherence to established service standards.
Maintain accurate and detailed records of all interactions and updates related to complaints in the CRM system.
Key requirements
Proven experience in complaints handling, customer service, or a similar role.
Sound understanding of regulatory timescales and deadlines for complaint resolution.
Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
Exceptional organisational skills and the ability to manage multiple cases simultaneously.
Empathy and a customer-focused approach, with a commitment to understanding and addressing customer concerns.
Attention to detail and the ability to analyse complex information to reach fair outcomes.
Proficiency in using CRM systems and maintaining accurate records.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Salary / Rate: Up to £21.83 per hour
Posted: 2024-11-20 08:26:37
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Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday - Friday | 09:00am - 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you'll play a vital part in our client's Housing and Customer Services Directorate, where you'll engage directly with the public in both telephone and face-to-face settings.
Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Stoke-on-Trent, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-14 09:27:26
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Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAP Work Pattern: Flexible | Travel Required Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025.
We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.Key Duties and Responsibilities:
Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
Provide Application Assistance: Guide claimants on completing and submitting their applications.
Form Completion: Assist residents directly by completing Pension Credit forms as needed.
Appointment Coordination: Manage bookings for Benefit Advisors.
Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.
Qualifications and Experience:
Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.
Full training will be provided to equip you with the knowledge and skills to support this vital community service.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Barnsley, England
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-13 14:30:46
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Internal Sales Support Executive£24,000 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLINGContributory Company PensionBonus scheme Discount on Fuel, MOT and Car Services• Are you motivated by delivering great customer service? • Does developing client accounts and maximising their potential appeal to you? • Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?• Would you like to work in a role that has come about due to business growth? On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same.
Our client is the market leader in the fuel card industry.
They have been trading since 1983 and are constantly expanding and improving.Your Skills: • Excellent customer service/customer retention background • Good experience of customer liaison by phone and email • Experience in business to business relationships • Negotiation and Account Management The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities: • Building client relationships with dedicated accounts• Speaking with clients and resolving queries • Identifying clients who are not using their account to the maximum and upselling where appropriate.
In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329 Westin Par values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: Dover
Start: 2nd September 2024
Duration: Permanent
Salary / Rate: £24k per year + + Bonus
Posted: 2024-11-12 09:04:27
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Customer Services Advisor
Location: Hybrid - Sevenoaks, TN13 1AX Salary: £29,050 per annum (Full-time, Permanent) Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern) Closing Date: 8:00am on 15 November 2024 Interview Date: Week commencing 18 November 2024
Purpose of the Role: As a Customer Services Advisor, you'll provide tailored, first-time solutions across all contact channels, ensuring customers receive exceptional service.
You will have the opportunity to make a real impact by delivering a positive, high-quality experience and actively listening to customer feedback to help continuously improve the service.
Responsibilities:
Deliver consistently excellent customer service through phone, email, social media, and web, aligning with service standards and customer service KPIs.
Personalize the service to meet each customer's unique needs, supporting diverse communities.
Manage challenging conversations and resolve complaints with professionalism and empathy.
Work collaboratively with colleagues, partners, and contractors to provide a seamless, joined-up service.
Embrace learning and development opportunities to keep your skills and knowledge current.
Promote digital service options to tenants, including the tenant portal and website.
Participate in training and workshops, applying best practices from the “Making a Difference” program.
About You:
Experience in customer service or contact center environments, with a commitment to making a positive difference.
Excellent communication skills across phone, email, live chat, and social media.
Confident using Microsoft Office and internal systems, with a willingness to learn new ICT tools.
Strong decision-making abilities and a solution-focused approach, especially in challenging situations.
Ability to work accurately and prioritize tasks in a fast-paced environment.
Understanding of equality and diversity principles in customer service.
What We Offer:
Competitive salary
Generous annual leave with an additional three days for Christmas
Company pension scheme, life cover, and health cash plan
Wellbeing grant and paid time off to volunteer
Hybrid working with an expectation of two-fifths office-based each week
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Type: Permanent Location: Sevenoaks, England
Salary / Rate: Up to £29050.00 per annum
Posted: 2024-11-05 09:12:16
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Job title: Technical Customer Services Advisor Location: Chessington KT9 (Fully on site) Contract Type: Permanent Salary: £26,000 - £28,000Job Purpose Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor.
This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service.
The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.Key Responsibilities:
Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
Process and track warranty claims to ensure efficient resolution.
Keep the CRM system up-to-date with accurate information.
Manage stock rotation and inventory in the warranty warehouse.
Coordinate with third-party repair services and manage outsourced repair tracking.
Participate in team meetings and company events, including occasional support at exhibitions or installations.
Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.
Ideal Candidate:
Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
Strong communication skills for clearly explaining technical issues to customers.
Enthusiastic interest in gaming, with knowledge of industry trends.
Highly organised with solid inventory management skills.
Skilled at quickly analysing issues and implementing effective solutions.
Passionate about gaming and new technologies.
Stays current with industry trends and new game releases.
Customer-first mindset, ensuring smooth and positive experiences.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Permanent Location: Chessington, England
Salary / Rate: £26000.00 - £28000.00 per annum
Posted: 2024-10-29 10:26:32
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Job Title: Repairs Administrator Salary: £15.67Location: Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross) Contract: 2-month term for sickness cover Working Hours: Monday - Friday, 9 am - 5 pm (in-office, no remote work)
About the Role:
We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents.
You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.
The Ideal Candidate:
This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service.
You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors.
Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous.
Key Responsibilities:
In this role, you'll be responsible for:
Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
Documentation: Record all interactions and repair updates in Work wise, ensuring accuracy and consistency.
Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR).
Investigate repair issues as needed to prevent delays and recall unnecessary work.
What You'll Need:
Previous experience in a customer service or administrative role, ideally within repairs or property management
Excellent attention to detail and the ability to review and verify quotes and repair requests
Strong organizational and time-management skills to handle multiple repair requests
Confident communication skills, both written and verbal
Familiarity with repairs processes and systems (experience with Workwise is a plus)
Join Us:
This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents.
If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you! ....Read more...
Type: Contract Location: Brentford, England
Salary / Rate: £15.67 - £16.67 per annum
Posted: 2024-10-25 12:15:56
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Job Title - Service Charge Advisor
Location - Sittingbourne ME9
Contract - Temp
Hours - 35
Role summary - Are you passionate about providing top-notch customer service and supporting communities? This exciting opportunity allows you to play a vital role in transforming service charge delivery for a well-established organization.
Our client is looking for a candidate with excellent financial and communication skills, who is ready to contribute to their mission of delivering high-quality services.
Key Responsibilities:
Assist with the accurate calculation, construction, and issuance of service charge estimates and actuals, ensuring all legal and contractual obligations are met.
Provide outstanding customer support by addressing inquiries from service charge payers and proactively sharing relevant information and documentation.
Support the extraction of expenditure data and monitor service charge budgets for specific schemes.
Prepare and review invoices for external auditor certification.
Assist in process and system improvements, ensuring the accuracy of data across multiple systems.
Prepare documents for meetings with service charge payers and managing agents, providing clear and comprehensive information.
Requirements:
Strong customer service skills, with a focus on delivering satisfaction.
Excellent organizational skills, able to juggle multiple tasks and meet strict deadlines.
Proficient written and verbal communication abilities.
Financially literate, with excellent numerical skills.
Collaborative team player with a proactive approach to problem-solving and improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Type: Contract Location: Sittingbourne, England
Salary / Rate: Up to £17.43 per hour + PAYE. LTD RATE - £20.81
Posted: 2024-10-23 12:09:24
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Job Title: Customer Service Advisor (Repairs & Enquiries) - Maternity Cover Location: Bristol BS4 Hybrid (Based on business needs) Salary: £13.93 PAYE (weekly pay) Contract: One-year maternity cover with potential for extension or permanent role Hours: Full-time, rota-based covering 8:00 AM - 6:00 PM
We are currently seeking a dedicated Customer Service Advisor to join our team for a one-year maternity cover position, with the potential for extension or a permanent opportunity. The Role: As a Customer Service Advisor, you will be responsible for handling customer and stakeholder enquiries related to housing repairs.
You will ensure repair requests are raised, prioritised, and resolved in a timely manner.
You will work closely with contractors and other teams to ensure the “right first time” completion of repairs and provide ongoing support to ensure high standards are met. This role operates on a rota basis to ensure coverage between 8:00 AM and 6:00 PM.
The position offers a hybrid working arrangement, with work-from-home options set by your line manager to ensure full training and business requirements are met. Key Responsibilities:
Respond to customer and stakeholder enquiries, ensuring compliance with council policies and procedures.
Accurately raise repair requests, prioritise them according to urgency, and ensure they are scheduled effectively.
Monitor the progress of repairs, liaising with operatives, surveyors, contractors, and customers to ensure timely completion.
Use mobile devices and council systems to track and report on job completions, providing feedback to trade managers and supervisors.
Make outbound contact with customers to schedule appointments and follow up on repairs enquiries.
Provide guidance and information to customers, contractors, and colleagues on repair issues.
Support the day-to-day operations of the customer service team, including administration tasks and assisting with project work when required.
Ensure excellent service is delivered consistently, aligned with Bristol City Council's core values and performance indicators.
What We're Looking For:
Proven experience in a call centre or customer service environment, ideally within housing or repairs services.
Strong communication skills with the ability to adapt to different customer needs.
Ability to remain calm and professional under pressure while handling multiple enquiries.
Previous experience using mobile devices and systems to monitor and track repairs.
A proactive and solution-oriented approach to customer service.
An interest in taking on a longer-term role, as the council is undergoing service changes that may create new opportunities.
What We Offer:
Competitive salary and benefits package.
Hybrid working arrangement (work-from-home days advised by your line manager).
Opportunities for development and career progression within Bristol City Council.
Initial one-year maternity cover with the possibility of extension or a permanent role.
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Type: Contract Location: Bristol, England
Salary / Rate: Up to £13.93 per hour
Posted: 2024-10-22 11:49:36
