Job title - Application Operations Engineer
Location - Bedford, MK42 (minimum 1 days in office)
Contract - Permanent, Full-Time 8am-6pm
Start Date - Asap
Salary - £40,476 to £43,693 per annum

We are looking for an experienced Application Operations Engineer to join our Technology team.

This role will be responsible for supporting and managing the Council's core infrastructure applications, including Active Directory, Microsoft Azure, and Microsoft Office 365, as well as network configuration and security.

The role will include being a senior member of the team and be required to provide in-depth technical advice and guidance (as well as their own hands-on input) on issues relating to core infrastructure applications, administration, configuration, change management and development work, including leading the investigation of options and recommending and presenting solutions.

This role will also be responsible for engaging with the suppliers and any additional third party to ensure the reliable and effective delivery of this specialist IT system to our users, ensuring high resilience, high availability (up-time) and System Improvements.



Key responsibilities

• Support and maintain core IT infrastructure applications to ensure high availability and performance.


• Work on complex technical infrastructure projects, collaborating with third-party suppliers.


• Provide second- and third-line support for infrastructure-related issues, ensuring service level agreements are met.


• Monitor system performance, availability, and security, minimizing downtime.


• Assist in the configuration, deployment, and lifecycle management of infrastructure applications.


• Engage with vendors and third-party providers to ensure reliable and effective service delivery.


• Mentor and support junior staff, promoting continuous development within the team.

Essential Criteria

• Degree or equivalent qualification in an IT-related subject.


• Strong knowledge of networking, vitalisation, secure gateways, enterprise backup solutions, and software-defined architecture.


• Proven experience managing Active Directory, Microsoft Azure, Office 365, and Microsoft Teams.


• Demonstrated ability to manage large-scale IT projects.


• Strong analytical and problem-solving skills, with experience identifying and implementing service improvements.


• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical teams.


• A proactive and flexible approach to work, with strong organisational and planning skills.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk