ICT Operations Analyst - Police Force Recruitment
Location: Hybrid (HQ: South Kidlington)
Rate: £250 per day

Service Care Solutions is assisting a respected police force in recruiting an ICT Operations Analyst.

• Proactively monitor and manage ICT infrastructure and networks to ensure high service availability.


• Respond promptly to incidents, requests, and alerts using tools like Azure, ServiceNow, SolarWinds, SCOM, and SCCM.


• Analyze and resolve technical issues for both on-premises and cloud services, ensuring minimal disruptions.


• Support the ITIL framework for incident, event, and access management processes.


• Perform operational maintenance and contribute to the resolution of capacity and configuration issues.


• Collaborate with service desk analysts and provide mentorship to enhance team skills and knowledge.


• Travel to various Force locations, partner sites, and supplier venues as required.

• Expertise in monitoring tools such as Azure, ServiceNow, SolarWinds, SCOM, and SCCM.


• Strong knowledge of Microsoft Server technologies, virtualization, and enterprise backup solutions.


• ITIL experience in incident, event, and access management processes.


• Analytical and proactive approach to resolving technical challenges.


• Ability to articulate technical concepts to non-technical stakeholders effectively.

• A valid UK driving license and the capability to travel between sites.


• Flexibility to work unsocial hours when required.

This is an exciting opportunity to contribute to a critical public service, ensuring technological operations run smoothly.

For more information or to apply, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.