Housing Officer
Hammersmith
Temporary
Full-time
We are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support.

You will take responsibility for managing housing schemes and maintaining high standards across all areas.
THE ROLE
As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively.

Key responsibilities include:

• Actively listening to residents and addressing their concerns promptly.


• Building strong, visible relationships with residents and stakeholders.


• Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.


• Investigating and resolving anti-social behaviour (ASB) cases.


• Setting and managing service charges effectively and transparently.


• Collaborating with managing agents and contractors to deliver excellent services.


• Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATE
We are looking for a candidate with previous experience in a similar role, preferably in housing or property management.

The ideal candidate will also have:

• Strong customer service and interpersonal communication skills.


• Tenacity, resilience, and problem-solving abilities.


• Excellent analytical and negotiating skills.


• Effective team collaboration and IT proficiency.


• Attention to detail with the ability to meet deadlines.

THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is £24.50 per hour LTD company rate.

The PAYE equivalent is £20.89 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!