Rents Officer
Tower Hamlets, London
Temporary
Full-Time
Are you an experienced rents professional with strong Northgate system expertise? We are seeking a detail-oriented Rents Accounting Officer to join a dynamic team, supporting accurate rent account management and maximising rental income.

THE ROLE
As a Rents Accounting Officer, you will ensure the prompt and precise creation, maintenance, and termination of rent accounts, supporting effective rental income management.

Key responsibilities include:

• Setting up and amending rent accounts for various tenancy types within 5 working days.


• Processing refunds, court costs, and financial adjustments to ensure account accuracy.


• Managing Direct Debit payments, including daily and weekly reconciliation reports.


• Administering the Rents Service suspense account and heating points system updates.


• Ensuring accurate updates for Right to Buy and buyback cases in collaboration with Leasehold Services.


• Handling resident communications related to rent accounts, including issuing refunds for credit balances.


• Supporting service improvements through active participation in team meetings and service reviews.

THE CANDIDATE
To succeed in this role, you will have prior experience in a similar rent accounting role, along with:

• Proven expertise in using the Northgate system for rent account management.


• Strong knowledge of legislation and policies related to rent accounts in the social housing sector.


• Familiarity with welfare benefits, housing benefits, and ongoing changes to welfare systems.


• Effective communication, IT skills (Word, Excel), and numerical ability.


• A proactive, team-oriented approach with the ability to manage sensitive situations diplomatically.

THE CONTRACT

• Temporary


• Hybrid Working - 2 days in the office, 3 days remote


• Immediate start for the right candidate


• The pay range for the role is £27.00 per hour LTD company rate.
  
  The PAYE equivalent is £23.02 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!