Medical Receptionist
Hours: Part-time or Full-time | Flexibility required | 8:00 AM to 6:00 PM | Monday to Friday
Location: Cleveland
Contract: Permanent and Locum options available
Pay: Dependent on contract

Job Summary

• We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.


• The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.


• This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.

Main Duties & Responsibilities

• Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries.
  
  Assess patient needs and guide them to the appropriate services.


• Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records.
  
  Full training on the EMIS system will be provided.


• Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.


• Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.


• General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

Key Skills & Experience
Essential:

• Experience of working with the general public.


• Excellent communication skills (both written and verbal).


• Strong IT skills (email, Word, etc.).


• Good time management and organizational skills.


• Ability to work independently and as part of a team.


• Flexibility to work across a range of hours.


• Experience in a GP practice or primary care setting.


• Administrative experience in a healthcare environment.

Benefits:

• Four weekly payroll runs


• £250 Welcome Bonus


• £250 training allowance


• Excellent pay rates


• Exceptional referral bonuses


• Specialists mental health consultants offering single point of contact


• Frequent notifications for upcoming opportunities via text and email


• Ltd & PAYE payment options available


• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.


• FREE DBS disclosures provided via fast track online services


• FREE Occupational Health Check and Immunisations


• £150 Switching Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.


• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.


• £750 Referral Bonus - Simply refer your friend.
  
  If they get the role, we'll give you up to £750.

To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963