Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Stoke, ST1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you'll play a vital part in our client's Housing and Customer Services Directorate, where you'll engage directly with the public in both telephone and face-to-face settings.

Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards.
Key Duties and Responsibilities:

• Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.


• Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.


• Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.


• Support customer inquiries across multiple channels, including online and text-based platforms.


• Compile statistical data and reports to assist in service evaluation and improvement.


• Actively participate in keeping administrative systems and procedures up to date.


• Report technical faults with equipment to ensure continuous service.


• Provide flexible shift coverage to maintain core service hours as needed.


• Support equalities, data protection, and health and safety policies to uphold customer and data security.

Qualifications and Experience:

• Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.


• Proficiency in computer applications, including CRM systems, word processing, and telephony technology.


• Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.


• Organizational skills to manage a diverse workload in a fast-paced setting.


• Flexibility to adapt to changing service demands and the ability to work effectively within a team.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk