Job Title: Customer Service Advisor (Repairs & Enquiries) - Maternity Cover
Location: Eastleigh SO50
Salary: £12.83
Contract: Permanent - after 3 month temp
Hours: 37

About the Role: We are excited to announce an opening for an Administrator and Scheduling Coordinator to join our team.

In this role, you will be responsible for scheduling, coordinating, monitoring, and proactively managing the diaries of our disrepair Operatives to ensure an effective service delivery.

You will report directly to the Disrepair Project Lead and work closely with the Senior Surveyor.

Key Duties and Responsibilities:

• Take ownership of the coordination of the Operatives' diaries to ensure works are completed in line with KPI's and SLA.


• Liaise with Senior Managers, Surveyors, and Operatives to effectively coordinate works and ensure all requirements are fulfilled efficiently, providing excellent customer service.


• Engage with customers to schedule appointments and keep them updated, with a focus on delivering excellent customer service, particularly in cases with potential legal implications.


• Coordinate necessary surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant certifications are current and stored appropriately.


• Manage the raising of purchase orders and ensure compliance with financial requirements.


• Collaborate with surveyors to raise jobs and liaise with subcontractors as needed.


• Maintain performance and assurance spreadsheets and raise jobs as necessary.


• Analyze data from various dashboards to prioritize scheduling effectively.


• Perform any other administrative duties as requested by line management.

Knowledge, Skills, and Experience Required:

• Proven experience prioritizing workload in a busy working environment.


• Excellent communication, administration, and customer service skills, capable of interacting with customers and managers at all levels.


• Strong understanding of Microsoft programs and in-house database systems.


• Knowledge of job scheduling and management.


• Highly organized, efficient, and a collaborative team player.


• Commitment to demonstrating our values and behaviors.

What We Offer: If you possess strong administration skills, a can-do attitude, and experience in scheduling jobs, we would love to hear from you! This role requires you to work independently and as part of a team.