Job Title - Case Manager - Tenancy and Estates

Location - Taunton TA1

Contract - Temp ongoing

Hours - 37

Role summary -

We are seeking a dedicated Case Manager to oversee the administration and management of social housing properties.

In this role, you will manage between 550 and 750 tenancies, providing comprehensive support to ensure tenants sustain their housing arrangements.

You will handle all housing-related inquiries, from tenancy advice to managing complex cases involving vulnerable individuals.

Your ability to work independently, manage a diverse range of responsibilities, and provide excellent customer service will be essential.

Key Responsibilities:

• Provide advice and information on tenancy and estate management, with a solid understanding of housing law and current regulations.


• Ensure compliance with safeguarding practices, addressing low-level nuisance and anti-social behaviour.


• Conduct inspections, tenancy checks, and manage health and safety risks in estates and communal areas.


• Collaborate closely with multi-agency partners, including social services and police, to support tenants.


• Manage tenancy breaches, ensuring timely interventions and, where necessary, escalating cases for legal action.


• Maintain accurate records using housing management systems and provide monthly reports on housing activities.

Requirements:

• Excellent customer care and communication skills, both face-to-face and via telephone and email.


• Strong IT skills, with proficiency in Microsoft Word, Excel, Outlook, and case management systems.


• Experience working with vulnerable customers and providing frontline customer service.


• Knowledge of welfare benefits and housing compliance is advantageous.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk