Job Title - Service Charge Analyst

Location - Croydon

Contract - Temp

Hours - 35

Role summary - This position is key to ensuring accurate financial management and transparency within service charges, handling both actual expenditure analysis and future cost estimations.

You will be instrumental in maintaining accurate accounts, resolving issues, and liaising with key stakeholders to ensure smooth budget setting and service charge management.

Key Responsibilities:

• Produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget-setting process.


• Calculate provisions based on actual replacement and refurbishment requirements.


• Check contracts and allocate costs to the correct schemes.


• Review exceptions within schemes, resolve discrepancies, and monitor the spend on each scheme.


• Liaise with internal stakeholders to obtain supporting invoice and contract information.


• Investigate and resolve any variations or issues arising from exceptions and report discrepancies.


• Ensure invoices are coded and apportioned correctly, logging them promptly and accurately.


• Maintain the integrity of account data, analysing variances where necessary.


• Prepare service charge statements for distribution and secure necessary approvals.


• Work with multiple systems to extract and reconcile budget and actual data.


• Handle customer enquiries using case management techniques, investigating and escalating issues as needed.

Requirements:

• Experience with service charges or financial management


• Proficient in data analysis and budgeting


• Strong problem-solving and issue resolution capabilities


• Ability to navigate multiple systems and work with complex data sets


• Excellent communication and stakeholder management skills


• Attention to detail and accuracy in coding and financial reporting

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk