Job Title: Residence Assistant (Customer Service)
Location: W1W London
Contract Type: 3 Months Temp ongoing
Weekly Hours: 36 Hybrid Arrangements
Working Hours: 9-5
Salary: £17.30

About the Role:
As a Residence Assistant within our Commercial Operations team, you'll be at the forefront of delivering top-notch service to our residents.

You'll be the go-to person for any inquiries, administrative tasks, and tenancy issues, ensuring that our housing operations run smoothly and in line with health, safety, and compliance standards.

Your work will play a key role in creating a safe, welcoming, and supportive environment for all residents.
What You'll Be Doing:

• Be the first point of contact for residents, providing guidance and resolving low-level tenancy issues with professionalism and care.


• Support the management team with administrative tasks, ensuring records are up-to-date and that daily operations are seamless.


• Coordinate maintenance appointments, ensuring that feedback is gathered to help improve our services continuously.


• Maintain a welcoming atmosphere by managing access control, greeting visitors, and keeping the reception area clean and secure.


• Stay compliant with all Notting Hill Genesis policies, including health & safety, financial regulations, and sector-specific procedures.

What We're Looking For:

• Customer service pro: You've thrived in a customer service role, ideally in housing or a similar sector, and know how to balance tasks and priorities.


• Organisational whiz: Your ability to manage records, reports, and communication ensures nothing slips through the cracks.


• Great communicator: Whether it's written or verbal, your communication skills help you engage effectively with residents and stakeholders.


• Knowledge of housing compliance: It's a bonus if you understand the housing sector's legislative framework, helping you tackle compliance and regulatory issues confidently.


• IT savvy: Comfortable with Microsoft Office and other systems to keep things running efficiently.


• A caring, dependable team player: You embody our core values of being compassionate, progressive, inclusive, dependable, and empowered.

Perks of the Role:

• Hybrid working options


• Opportunity to contribute directly to resident satisfaction


• Be part of a forward-thinking, values-driven team