Resolution and Response Officer

Service care Solution are currently recruiting for a Resolution and Response Officer in Havering.

The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Resolution and Response Officer, you will be responsible for:

• To be responsible for dealing effectively with corporate and statutory complaints, Members and Ombudsman enquiries and support the provision of high quality and timely reports for senior officers and Councillors.


• Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries.
  
  This will involve challenging telephone conversations and the skills to robustly set out the Council's position and remain calm under pressure.


• Handling of requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.

Requirements:

• Enhanced DBS


• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team


• Excellent rates of pay


• Payroll services twice a week

If you are interested in the Resolution and Response Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!