Service Care Solutions is currently recruiting for this exciting role! We are seeking a UX Lead / Head of IT on behalf of our notable client, a leading finance company within the healthcare sector.

This is a permanent position with a hybrid working model (minimum one day per week in the office).

The salary for this role ranges from £95,000 - £120,000 per annum, depending on experience.

About the Role:

Our client specialises in retail point-of-sale credit within the healthcare sector and is looking for a commercially-minded leader who excels in IT management and user experience.

This role combines leadership with hands-on responsibilities, offering an opportunity to make a significant impact on a high-performing team.

The focus is on leadership—building, motivating, and managing a diverse team while ensuring the delivery of key projects and continuous improvement initiatives.

Although a strong technical background is beneficial, the primary focus is on management, communication, and project delivery.

The successful candidate will be a natural leader, capable of driving teams and initiatives forward, but also comfortable rolling up their sleeves when needed.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and develop a diverse team of UX/UI designers, developers, and IT professionals (both internal and 3rd party), fostering a high-performance culture.


• Provide clear goals, feedback, and support for team members' development.


• Act as the liaison between IT/UX departments and business leaders, ensuring effective communication and alignment on priorities.


• Manage resource planning, risk management, and stakeholder communication to ensure successful project delivery.

Hands-on Support & Technical Oversight:

• Oversee the evolution and maintenance of the company's key systems, including MySQL, PHP, Yii2 MVC stack, and Bootstrap 5 front-end interfaces.


• Guide the migration from legacy systems (Node.js, C#, Sage platform) while ensuring access to historical data.


• Be willing to step in for technical problem-solving and system improvements when necessary.

Project Management & Delivery:

• Lead the delivery of critical IT and UX projects, ensuring they align with business needs, on time and within budget.


• Optimise the user experience for internal and external systems, promoting efficiency and usability.


• Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.


• Maintain focus on the security, scalability, and efficiency of systems to support the company's growth.

Commercial & Communication Excellence:

• Align IT and UX strategies with broader business objectives, focusing on growth, cost-efficiency, and customer experience.


• Communicate project scope, timelines, and outcomes effectively to non-technical stakeholders.


• Manage relationships with third-party vendors to ensure external resources align with business goals.

Essential Skills & Qualifications:

• Proven leadership experience in IT or UX, with a track record of delivering key projects.


• Strong experience in managing cross-functional teams and driving strategic initiatives.


• Knowledge of PHP, MySQL, and MVC frameworks, with an emphasis on people and project management.


• Strong commercial acumen with the ability to align technology strategies with business goals.

To apply please contact Lewis.Ashcroft@servicecare.org.uk or call 01772 208962