Job Advertisement: End User Deployment Engineer

Location: Enfield Council

Contact: Lewis Ashcroft at lewis.ashcroft@Servicecare.org.uk

Are you an enthusiastic and skilled IT professional looking to make an impact? Service Care is partnering with Enfield Council to find a dedicated End User Deployment Engineer to join their End User Computing team.

If you have a passion for IT support and enjoy solving technical challenges, we want to hear from you!

Role Overview:
As an End User Deployment Engineer, you will be a key player in supporting Enfield Council's IT infrastructure.

Your responsibilities will include:

• Supporting and managing all laptops, tablets, desktops, and peripherals using tools such as Active Directory, Intune Autopilot, and SCCM.


• Resolving operational issues and fulfilling service requests related to end user incidents within agreed Service Level Agreements (SLAs).


• Handling warranty repairs, new starter deployments, Windows 11 device rollouts, build management, and providing remote and deskside support across all Enfield Council sites and libraries.

Key Responsibilities:

• Delivering day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.


• Performing troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.


• Managing IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).


• Adhering to service level agreements and utilising ticket handling tools such as Service Now.


• Providing excellent customer service with strong communication skills, both written and verbal, and demonstrating adaptability and empathy in both remote and face-to-face interactions.


• Traveling across the borough to support various sites, requiring a full manual driver's license.

Essential Requirements:

Apply Now!
If you are ready to take on this exciting challenge and contribute to a dynamic team, contact Lewis Ashcroft at lewis.ashcroft@Servicecare.org.uk for more information and to apply.


Service Care and Enfield Council look forward to receiving your application!