Job title - Housing and Community Officer

Location - Liverpool L3

Contract - Permanent

Hours - Full time (Office based)

Salary - £30,000 per annum

The Role Summary

Our client a local housing association is looking for a Housing and Community Officer to join their team on a Permanent contract and the role is fully office based in Liverpool.

This role offers a unique opportunity to make a tangible difference in the lives of our residents and the broader community.

You will be at the forefront of providing essential services that help tenants sustain their tenancies and enhance their living environment.

Your key duties within the role will include:

• Provide comprehensive advice to tenants on tenancy matters, welfare benefits, and rehousing requests.


• Assist tenants with support needs to ensure they benefit fully from their tenancy.


• Support the Property Services Manager in achieving turnaround targets for voids and manage the lettings process.


• Assess housing applications and manage allocations in line with our Lettings Policy.


• Ensure tenancy terminations and new lettings are completed efficiently, including handling notices and signing new tenancy agreements.


• Monitor and enforce tenancy conditions, working closely with the Housing Management team to resolve disputes and manage breaches.


• Collaborate with the central finance team to manage rent and service charge payments, taking proactive measures to minimize arrears.


• Assist in taking legal action when necessary, particularly in cases of rent non-payment or other tenancy breaches.


• Conduct estate inspections and tenancy audits, liaising with colleagues to maintain and improve the quality of our housing environments.


• Promote tenant and resident engagement in service delivery and decision-making processes.


• Handle complaints in accordance with our policies and procedures.


• Attend internal and external meetings, representing the interests of the Association.

Key requirements:

• Knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements.


• Experience of supported housing would be useful but is not essential.


• Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.


• An understanding of some of the issues and barriers faced by tenants / household members who have learning disabilities, mental health needs and / or physical and sensory impairments.


• Excellent communication and inter-personal skills.


• Experience of working with customers in 1-1 situations.


• Good numeracy and literary skills appropriate to the requirements of the job role.


• Ability to use Microsoft Office applications and a Housing Management system

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk