Service Care Solutions Ltd

Outreach Officer

Service Care Solutions are looking for an Outreach Worker to work within the Gwent Police on an initial 3-month contract.

Location: Cwmbran

Job role/responsibilities:
To identify and increase opportunities within Gwent Police for the recruitment, retention, and progression of people from under-represented and/or minority communities, including fluent Welsh speakers.



  • Undertake regular analysis of workforce and recruitment data to identify gaps in representation and undertake research to establish specific barriers to recruitment, progression or retention.

  • Develop and implement a range of positive action initiatives and processes according to need, for example, open evenings, mentoring schemes, awareness sessions and deliver inputs at these sessions.

  • Ensure activities are aligned with the NPCC's Workforce Representation, Attraction, Recruitment, Progression and Retention Delivery Plan, Gwent Police's People Plan, and the College of Policing's ‘Workforce Transformation in the Police Service' strategy.

  • Foster and sustain positive relationships with community networks and groups to encourage applications from underrepresented and/or minority groups.

  • Work with education and other youth service providers to build confidence in, and a positive view of, the Police with the aim of encouraging applications to join Gwent Police.

  • Mentor and support candidates through the recruitment process to improve relations with under-representative groups.

  • Identify new and innovative ways to engage communities, representing Gwent Police at relevant events including job fairs and community events.

  • Work closely with the Force's Staff Support Networks to understand key concerns and with other forces on collaboration.


Knowledge/Experience required:



  • Educated to degree level (or equivalent qualification) in a relevant subject, and/or possess an equivalent level of relevant experience.

  • Must have extensive experience fostering positive relationships with communities and partners and/or working in a recruitment environment.

  • Must have experience of working with diverse communities.

  • Must have experience of working to deadlines, prioritising a range of demands.

  • Must have experience of managing projects from initial design through to delivery and evaluation.

  • Must be able to gather, analyse and present data effectively.

  • Must be able to deliver presentations and awareness sessions to prospective candidate and line managers.

  • Level 1 Welsh is essential (Level 4 is desired).


If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.


  • Start: ASAP - Subject to Clearance
  • Duration: 3 Months
  • Rate: Up to £18.74 per hour
  • Location: Cwmbran, Wales
  • Type: Contract
  • Industry: Public_Sector
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis O'Donnell
  • Tel: 01772 208 962
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2024-08-12 11:25:03 -

  • View all Jobs from Service Care Solutions Ltd


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