Accommodation Officer
Sittingbourne
Homelessness
12 Months
09:00 to 17:30

This is an exciting opportunity to join a dynamic Local Authority team as an Accommodation Officer, managing housing and tenancy services across Sittingbourne.

THE ROLE
As an Accommodation Officer, you will be the main point of contact for residents throughout their tenancy, ensuring they meet their obligations and addressing any issues that arise.

Key responsibilities include:

• Delivering housing and tenancy management services to Council and temporary accommodation residents.


• Managing tenancy enforcement actions and supporting tenancy sustainability.


• Handling cases of anti-social behaviour and hate incidents, keeping residents informed.


• Conducting regular property inspections to ensure compliance with Health and Safety regulations.


• Managing void properties for rapid turnaround and re-letting.


• Collaborating with the Housing Finance Team on income collection and necessary enforcement actions.


• Responding to customer complaints, ensuring timely resolutions.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role within housing management, with a solid understanding of tenancy management and safeguarding.

Essential skills and experience include:

• Chartered Institute of Housing qualification or extensive housing management experience.


• Strong knowledge of legal proceedings related to housing and tenancy management.


• Proficiency in housing management systems and Microsoft Office.


• Experience working with vulnerable housing customers and homeless households.


• Ability to communicate effectively with residents and colleagues at all levels.

THE CONTRACT

• 09:00 to 17:00, Monday to Friday


• 12 Months Maternity Cover

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!