Housing Triage Officer
Sittingbourne
Homelessness
12 Weeks
09:00 to 17:30

We are currently recruiting for a Housing Triage Officer to join a Local Authority in Sittingbourne.

This role is essential in supporting those at risk of homelessness by providing initial housing advice and triaging cases for the Homelessness and Prevention Team.

THE ROLE
As a Housing Triage Officer, you will be the first point of contact for individuals facing homelessness or housing challenges, ensuring that they receive timely and appropriate assistance.

• Organise and prioritise appointments for those at risk of homelessness.


• Provide initial housing-related advice and information on homelessness, benefits, and housing register applications.


• Triage cases and refer them to the appropriate teams or agencies.


• Conduct initial inquiries and ensure accurate and timely record-keeping.


• Manage customer contact via phone, email, and online queries.


• Liaise with accommodation providers, refuges, landlords, and other agencies.


• Ensure all customer interactions and data are handled in line with Council policies.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, particularly within homelessness or housing services.

• Experience in customer service, especially in challenging situations.


• Knowledge of homelessness legislation and housing-related matters.


• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.


• Ability to work independently, prioritise tasks, and manage workload effectively.


• Strong interpersonal and communication skills, with a commitment to providing excellent customer service.

THE CONTRACT

• Hours: 09:00 to 17:00, Monday to Friday


• Duration: 12 Weeks, Temp to Perm

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee .

mcmillan @ servicecare .

org.

uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!